**Experienced Customer Service Representative/Dispatcher – Remote Opportunity with arenaflex**

At arenaflex, we're dedicated to creating comfort through innovative indoor heating and air conditioning solutions. Founded in 1979, we've grown from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor, driven by our commitment to exceptional customer service and community values. As a key member of our arenaflex team, you'll play a vital role in delivering top-notch support to our customers, ensuring their comfort and satisfaction. **Job Role:** As an arenaflex Customer Service Representative/Dispatcher, you'll be responsible for handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include: * Maintaining our customer database with accuracy and attention to detail * Making daily outbound phone calls to customers and partners * Routing technicians based on location to ensure timely and efficient service * Maintaining a positive team atmosphere with all members of the dispatch team * Collaborating with colleagues to resolve customer issues and improve overall service quality **Schedule:** Our flexible schedule allows for a great work-life balance: * Wednesday: In-office at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break) * Monday to Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break), excluding Wednesdays **Qualifications:** To succeed in this role, you'll need: * Previous call center experience, with a minimum of one year * The ability to type at a speed of approximately 70 words per minute * Excellent communication and interpersonal skills to handle high call volumes and interact with customers and colleagues * The ability to work independently as well as within a team environment * Familiarity with major cities and locations in Northern Virginia * Accurate documentation skills to maintain our customer database (Service Titan) **Remote Work Requirements:** As a remote worker, you'll need to provide: * High-speed internet access * A quiet workspace with minimal background noise **arenaflex Benefits and Culture:** We're committed to supporting your growth and well-being: * Comprehensive medical, dental, vision, STD, LTD, and life insurance plans * 401(k) retirement plan with company match * 7 paid holidays per year * Paid vacation and personal days * Opportunities for continued education and professional development through periodic classes **Why Join arenaflex?** At arenaflex, we're passionate about delivering exceptional customer service and creating a positive impact in our community. As a member of our team, you'll have the opportunity to: * Work with a dynamic and supportive team * Develop your skills and expertise in a fast-paced and ever-changing industry * Contribute to the growth and success of a leading HVAC and Plumbing contractor * Enjoy a flexible and remote work schedule **How to Apply:** If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply to this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Join the arenaflex Team Today! At arenaflex, we're dedicated to creating a positive and inclusive work environment that supports the growth and well-being of our employees. If you're passionate about delivering exceptional customer service and making a difference in our community, we invite you to join our team. Apply now and take the first step towards a rewarding and challenging career with arenaflex! Apply for this job