Experienced Customer Service Representative/Dispatcher – HVAC and Plumbing Industry
At careerzynith, we're passionate about creating comfort through indoor heating and air conditioning. As a leading Northern Virginia residential and commercial HVAC and Plumbing contractor, we're committed to delivering exceptional service to our customers. We're now seeking an experienced Customer Service Representative/Dispatcher to join our team in Chantilly, VA. This is a unique opportunity to work in a dynamic environment, providing top-notch customer service while working remotely from the comfort of your own home.
**About careerzynith**
careerzynith was founded in 1979 with a simple yet powerful mission: to create comfort through indoor heating and air conditioning. Over the years, we've grown from a small family-owned service business to a leading provider of HVAC and Plumbing services in Northern Virginia. Our commitment to excellence, customer satisfaction, and community involvement has earned us a reputation as a trusted partner for residential and commercial clients.
**Job Role**
As a Customer Service Representative/Dispatcher at careerzynith, you'll play a critical role in handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:
* Maintaining our customer database with accurate and up-to-date information
* Making daily outbound phone calls to customers and technicians
* Routing technicians based on location to ensure timely and efficient service delivery
* Maintaining a positive team atmosphere with all members of the dispatch team
* Collaborating with other departments to resolve customer issues and concerns
**Schedule**
Your schedule will be as follows:
* Wednesday: In the Chantilly office from 8:00 AM to 5:00 PM (with a one-hour lunch break)
* Monday, Tuesday, Thursday, Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)
**Qualifications**
To be successful in this role, you'll need:
* Previous call center experience (at least 1 year)
* The ability to type at least 70 words per minute
* Excellent communication and interpersonal skills
* Ability to handle high call volumes and work under pressure
* Familiarity with main cities and locations in Northern Virginia
* Ability to accurately document information into our customer database (Service Titan)
* Strong problem-solving and analytical skills
**Remote Work Requirements**
To work remotely, you'll need to provide:
* High-speed internet access
* A quiet workspace with minimal background noise
* A reliable laptop and cell phone (careerzynith will provide)
**Benefits and Culture**
At careerzynith, we offer a comprehensive benefits package and a positive work environment that includes:
* Medical, dental, vision, STD, LTD, and life insurance
* 401(k) retirement plan with match
* 7 paid holidays per year
* Paid vacation and personal days
* Continued education with periodic classes
* Opportunities for career growth and professional development
**Compensation**
We offer a competitive salary and benefits package. The expected salary for this role is [insert salary range].
**Location**
This role is based in Chantilly, VA, with remote work options available.
**How to Apply**
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
**Apply Now**
Don't miss this chance to join our team and contribute to the comfort and well-being of our customers. Apply now and take the first step towards a rewarding career with careerzynith.
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Join Our Team
At careerzynith, we're passionate about creating comfort through indoor heating and air conditioning. As a leading Northern Virginia residential and commercial HVAC and Plumbing contractor, we're committed to delivering exceptional service to our customers.
About careerzynith
careerzynith was founded in 1979 with a simple yet powerful mission: to create comfort through indoor heating and air conditioning. Over the years, we've grown from a small family-owned service business to a leading provider of HVAC and Plumbing services in Northern Virginia.
Job Role
Maintaining our customer database with accurate and up-to-date information
Making daily outbound phone calls to customers and technicians
Routing technicians based on location to ensure timely and efficient service delivery
Maintaining a positive team atmosphere with all members of the dispatch team
Collaborating with other departments to resolve customer issues and concerns
Schedule
Wednesday: In the Chantilly office from 8:00 AM to 5:00 PM (with a one-hour lunch break)
Monday, Tuesday, Thursday, Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)
Qualifications
Previous call center experience (at least 1 year)
The ability to type at least 70 words per minute
Excellent communication and interpersonal skills
Ability to handle high call volumes and work under pressure
Familiarity with main cities and locations in Northern Virginia
Ability to accurately document information into our customer database (Service Titan)
Strong problem-solving and analytical skills
Remote Work Requirements
High-speed internet access
A quiet workspace with minimal background noise
A reliable laptop and cell phone (careerzynith will provide)
Benefits and Culture
Medical, dental, vision, STD, LTD, and life insurance
401(k) retirement plan with match
7 paid holidays per year
Paid vacation and personal days
Continued education with periodic classes
Opportunities for career growth and professional development
Compensation
We offer a competitive salary and benefits package. The expected salary for this role is [insert salary range].
Location
This role is based in Chantilly, VA, with remote work options available.
How to Apply
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
Apply Now
Don't miss this chance to join our team and contribute to the comfort and well-being of our customers. Apply now and take the first step towards a rewarding career with careerzynith.
```
Apply for this job
**About careerzynith**
careerzynith was founded in 1979 with a simple yet powerful mission: to create comfort through indoor heating and air conditioning. Over the years, we've grown from a small family-owned service business to a leading provider of HVAC and Plumbing services in Northern Virginia. Our commitment to excellence, customer satisfaction, and community involvement has earned us a reputation as a trusted partner for residential and commercial clients.
**Job Role**
As a Customer Service Representative/Dispatcher at careerzynith, you'll play a critical role in handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:
* Maintaining our customer database with accurate and up-to-date information
* Making daily outbound phone calls to customers and technicians
* Routing technicians based on location to ensure timely and efficient service delivery
* Maintaining a positive team atmosphere with all members of the dispatch team
* Collaborating with other departments to resolve customer issues and concerns
**Schedule**
Your schedule will be as follows:
* Wednesday: In the Chantilly office from 8:00 AM to 5:00 PM (with a one-hour lunch break)
* Monday, Tuesday, Thursday, Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)
**Qualifications**
To be successful in this role, you'll need:
* Previous call center experience (at least 1 year)
* The ability to type at least 70 words per minute
* Excellent communication and interpersonal skills
* Ability to handle high call volumes and work under pressure
* Familiarity with main cities and locations in Northern Virginia
* Ability to accurately document information into our customer database (Service Titan)
* Strong problem-solving and analytical skills
**Remote Work Requirements**
To work remotely, you'll need to provide:
* High-speed internet access
* A quiet workspace with minimal background noise
* A reliable laptop and cell phone (careerzynith will provide)
**Benefits and Culture**
At careerzynith, we offer a comprehensive benefits package and a positive work environment that includes:
* Medical, dental, vision, STD, LTD, and life insurance
* 401(k) retirement plan with match
* 7 paid holidays per year
* Paid vacation and personal days
* Continued education with periodic classes
* Opportunities for career growth and professional development
**Compensation**
We offer a competitive salary and benefits package. The expected salary for this role is [insert salary range].
**Location**
This role is based in Chantilly, VA, with remote work options available.
**How to Apply**
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
**Apply Now**
Don't miss this chance to join our team and contribute to the comfort and well-being of our customers. Apply now and take the first step towards a rewarding career with careerzynith.
```html
Join Our Team
At careerzynith, we're passionate about creating comfort through indoor heating and air conditioning. As a leading Northern Virginia residential and commercial HVAC and Plumbing contractor, we're committed to delivering exceptional service to our customers.
About careerzynith
careerzynith was founded in 1979 with a simple yet powerful mission: to create comfort through indoor heating and air conditioning. Over the years, we've grown from a small family-owned service business to a leading provider of HVAC and Plumbing services in Northern Virginia.
Job Role
Maintaining our customer database with accurate and up-to-date information
Making daily outbound phone calls to customers and technicians
Routing technicians based on location to ensure timely and efficient service delivery
Maintaining a positive team atmosphere with all members of the dispatch team
Collaborating with other departments to resolve customer issues and concerns
Schedule
Wednesday: In the Chantilly office from 8:00 AM to 5:00 PM (with a one-hour lunch break)
Monday, Tuesday, Thursday, Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)
Qualifications
Previous call center experience (at least 1 year)
The ability to type at least 70 words per minute
Excellent communication and interpersonal skills
Ability to handle high call volumes and work under pressure
Familiarity with main cities and locations in Northern Virginia
Ability to accurately document information into our customer database (Service Titan)
Strong problem-solving and analytical skills
Remote Work Requirements
High-speed internet access
A quiet workspace with minimal background noise
A reliable laptop and cell phone (careerzynith will provide)
Benefits and Culture
Medical, dental, vision, STD, LTD, and life insurance
401(k) retirement plan with match
7 paid holidays per year
Paid vacation and personal days
Continued education with periodic classes
Opportunities for career growth and professional development
Compensation
We offer a competitive salary and benefits package. The expected salary for this role is [insert salary range].
Location
This role is based in Chantilly, VA, with remote work options available.
How to Apply
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
Apply Now
Don't miss this chance to join our team and contribute to the comfort and well-being of our customers. Apply now and take the first step towards a rewarding career with careerzynith.
```
Apply for this job