Experienced Customer Service Representative/Administrative Assistant – Remote/Hybrid Opportunity at careerzynith

At careerzynith, we're passionate about delivering exceptional customer experiences and fostering a culture of innovation, collaboration, and growth. As a leading organization in the industry, we're committed to empowering our employees to thrive in a dynamic and supportive environment. We're now seeking an experienced Customer Service Representative/Administrative Assistant to join our team, working remotely with the flexibility to balance your time between our office and home. **About careerzynith** careerzynith is a forward-thinking organization that values flexibility, diversity, and inclusivity. We believe in creating a work environment that encourages creativity, teamwork, and continuous learning. Our mission is to provide top-notch customer service, innovative solutions, and exceptional experiences that exceed our customers' expectations. We're proud to offer a competitive salary, comprehensive benefits, and opportunities for growth and development. **Job Responsibilities** As a Customer Service Representative/Administrative Assistant at careerzynith, you'll play a vital role in ensuring that every customer is taken care of to the best of our abilities. Your responsibilities will include: * Handling inbound calls on a multi-line phone system during scheduled hours, responding to customer inquiries, and resolving issues in a timely and professional manner * Making outbound calls for service, follow-ups, and membership inspections to ensure customer satisfaction and retention * Responding to email correspondence and coordinating with customers to resolve issues and provide support * Monitoring and contacting expired memberships to prevent lapses and maintain customer relationships * Performing additional duties as assigned by the Office Manager, such as data entry, filing, and administrative tasks **Strongly Preferred Qualities** To succeed in this role, you'll need: * Customer service experience, preferably in a similar industry or role * Knowledge or experience with ServiceTitan program (or similar CRM systems) * Superior phone skills and comfort with calling customers * Excellent organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously * Proficiency in Microsoft Office, with a strong understanding of computer systems and software * A positive attitude, with a strong work ethic and commitment to delivering exceptional customer experiences * Strong attention to detail, with a focus on accuracy and quality * A clean criminal background and a commitment to maintaining a drug-free workplace * A team player mentality, with a "can-do" attitude and a willingness to collaborate with colleagues **Essential Qualifications** To be considered for this role, you'll need: * High school diploma or equivalent (preferred) * 1 year of customer service experience (required) * Ability to relocate to Norfolk, VA before starting work (required) **Benefits and Perks** As a valued member of our team, you'll enjoy: * A competitive salary of $18.00 - $20.00 per hour * Comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, employee discount, health insurance, life insurance, paid time off, and vision insurance * Flexible scheduling, with 8-hour shifts and Monday-to-Friday work hours * Opportunities for growth and development, with training and support to help you succeed in your role * A dynamic and supportive work environment, with a focus on collaboration, innovation, and customer satisfaction **Schedule and Work Environment** As a remote/hybrid employee, you'll have the flexibility to balance your time between our office and home. You'll work 40 hours per week, with 8-hour shifts and Monday-to-Friday work hours. You may be required to work weekends as needed. **Take the Next Step** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join our team at careerzynith and become a vital part of our success story. Apply now and let's discuss how you can grow and thrive in this dynamic and supportive environment. Apply for this job

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