Experienced Customer Service Representative with Data Entry & Excel Expertise - Bilingual (English/Korean) in Fullerton, CA
At careerzynith, we're on a mission to revolutionize the way we deliver exceptional services to our clients. As a rapidly growing team, we're driven by a strong moral code that emphasizes the service of goodness without expectations of reward. We're motivated by a sense of responsibility and servant leadership, and we're looking for talented individuals like you to join our team.
**About careerzynith**
careerzynith is a dynamic and innovative company that provides a range of unique, exceptional, and enhanced services to our clients. We're committed to delivering outstanding results, and we're passionate about building long-term relationships with our clients. Our team is made up of dedicated professionals who share our values and are committed to excellence in everything we do.
**Job Description**
We're seeking an experienced Customer Service Representative with Data Entry & Excel Expertise - Bilingual (English/Korean) to join our team in Fullerton, CA. As a key member of our logistics team, you'll be responsible for providing exceptional customer service, tracking and tracing shipments, and resolving delivery discrepancies and customer complaints.
**Key Responsibilities**
* Tracking & Tracing: Monitor shipments in transit, update tracking systems, and proactively communicate status updates to clients.
* Data Entry: Accurately input shipment details, updates, and customer information into logistics management systems.
* Customer Service: Respond to client inquiries via phone, email, and chat regarding shipment statuses, delays, or issues.
* Issue Resolution: Investigate and resolve delivery discrepancies, delays, and customer complaints in a professional and timely manner.
* Carrier Communication: Coordinate with carriers and drivers to ensure timely pickups and deliveries.
* Documentation: Maintain accurate records of shipments, proof of deliveries, and service logs.
* Collaboration: Work closely with warehouse, dispatch, and sales teams to streamline logistics operations.
* Compliance: Ensure all shipment documentation follows company and regulatory requirements.
**Essential Qualifications**
* Experience: Prior experience in logistics, supply chain, transportation, or customer service preferred.
* Technical Skills:
+ Must have experience with Microsoft Outlook and Excel.
+ Proficiency in data entry and logistics software (TMS, WMS, or similar systems).
* Communication: Excellent verbal and written communication skills.
* Attention to Detail: Strong accuracy in data entry and documentation.
* Problem-Solving: Ability to troubleshoot issues and provide quick resolutions.
* Multitasking: Capability to handle multiple tasks in a fast-paced environment.
* Team Player: Works well with cross-functional teams and clients.
**Preferred Qualifications**
* Experience in freight forwarding, trucking, or 3PL logistics.
* Knowledge of shipping regulations and industry best practices.
* Bilingual (English & Spanish) is a plus.
**What We Offer**
* Competitive hourly rate: $24 - 26 per hour
* Opportunity to work with a dynamic and innovative company
* Collaborative and supportive work environment
* Professional development and growth opportunities
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and customer-focused individual with a passion for logistics and data entry, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
**Confidentiality**
All applications will be kept confidential according to EEO guidelines.
**No C2C**
Please note that we do not accept applications from recruitment agencies or third-party vendors.
**Apply Now**
Don't miss this opportunity to join our dynamic team at careerzynith. Apply now and take the first step towards a rewarding career in logistics and customer service!
Apply for this job
**About careerzynith**
careerzynith is a dynamic and innovative company that provides a range of unique, exceptional, and enhanced services to our clients. We're committed to delivering outstanding results, and we're passionate about building long-term relationships with our clients. Our team is made up of dedicated professionals who share our values and are committed to excellence in everything we do.
**Job Description**
We're seeking an experienced Customer Service Representative with Data Entry & Excel Expertise - Bilingual (English/Korean) to join our team in Fullerton, CA. As a key member of our logistics team, you'll be responsible for providing exceptional customer service, tracking and tracing shipments, and resolving delivery discrepancies and customer complaints.
**Key Responsibilities**
* Tracking & Tracing: Monitor shipments in transit, update tracking systems, and proactively communicate status updates to clients.
* Data Entry: Accurately input shipment details, updates, and customer information into logistics management systems.
* Customer Service: Respond to client inquiries via phone, email, and chat regarding shipment statuses, delays, or issues.
* Issue Resolution: Investigate and resolve delivery discrepancies, delays, and customer complaints in a professional and timely manner.
* Carrier Communication: Coordinate with carriers and drivers to ensure timely pickups and deliveries.
* Documentation: Maintain accurate records of shipments, proof of deliveries, and service logs.
* Collaboration: Work closely with warehouse, dispatch, and sales teams to streamline logistics operations.
* Compliance: Ensure all shipment documentation follows company and regulatory requirements.
**Essential Qualifications**
* Experience: Prior experience in logistics, supply chain, transportation, or customer service preferred.
* Technical Skills:
+ Must have experience with Microsoft Outlook and Excel.
+ Proficiency in data entry and logistics software (TMS, WMS, or similar systems).
* Communication: Excellent verbal and written communication skills.
* Attention to Detail: Strong accuracy in data entry and documentation.
* Problem-Solving: Ability to troubleshoot issues and provide quick resolutions.
* Multitasking: Capability to handle multiple tasks in a fast-paced environment.
* Team Player: Works well with cross-functional teams and clients.
**Preferred Qualifications**
* Experience in freight forwarding, trucking, or 3PL logistics.
* Knowledge of shipping regulations and industry best practices.
* Bilingual (English & Spanish) is a plus.
**What We Offer**
* Competitive hourly rate: $24 - 26 per hour
* Opportunity to work with a dynamic and innovative company
* Collaborative and supportive work environment
* Professional development and growth opportunities
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and customer-focused individual with a passion for logistics and data entry, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
**Confidentiality**
All applications will be kept confidential according to EEO guidelines.
**No C2C**
Please note that we do not accept applications from recruitment agencies or third-party vendors.
**Apply Now**
Don't miss this opportunity to join our dynamic team at careerzynith. Apply now and take the first step towards a rewarding career in logistics and customer service!
Apply for this job