Experienced Customer Service Representative – Tinton Falls, NJ at careerzynith
Join careerzynith, a trusted leader in residential HVAC and plumbing services, as we continue to revolutionize the way we serve our customers. With over 50 years of local experience and a national network of experts, we're known for quality workmanship, prompt service, and customer satisfaction. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences that exceed expectations.
**About careerzynith**
careerzynith is a family of brands that has been serving the state of New Jersey with reliable, professional service for decades. Our commitment to quality, customer satisfaction, and community involvement has earned us a reputation as a trusted leader in the industry. With a strong focus on career growth opportunities and a supportive team culture, we're the perfect place for motivated individuals to grow and thrive.
**What We Offer**
At careerzynith, we're dedicated to providing our team members with a comprehensive benefits package that supports their physical, emotional, and financial well-being. Some of the benefits you can expect include:
* Weekly pay via direct deposit
* Paid training and onboarding
* Insurance available after 31 days
* Low-cost medical (as low as $5/week)
* Dental, vision, HSA/FSA
* 401(k) with company match
* 13 days PTO + 8 paid holidays
* Company-paid life insurance
* Clean office environment with a strong team culture
* Career growth opportunities within a national network
**Responsibilities**
As an Experienced Customer Service Representative, you'll be responsible for delivering exceptional customer service through inbound and outbound calls. Your key responsibilities will include:
* Managing scheduling and handling multi-line phones with accuracy and composure
* Supporting customers with professionalism and urgency
* Collaborating with the team to resolve customer issues and concerns
* Providing product and service information to customers
* Maintaining accurate records and reports
**Qualifications**
To succeed in this role, you'll need:
* Prior experience in a customer service or call center environment
* Proficiency with Microsoft Office and computer-based systems
* Ability to handle multi-line phones with accuracy and composure
* Strong communication and interpersonal skills
* Ability to work in a fast-paced, team-driven environment
* Weekend and shift flexibility may be required
**Skills and Competencies**
To excel in this role, you'll need to possess the following skills and competencies:
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, team-driven environment
* Strong problem-solving and analytical skills
* Ability to multitask and prioritize tasks effectively
* Strong attention to detail and accuracy
* Ability to work independently and as part of a team
**Career Growth Opportunities**
At careerzynith, we're committed to helping our team members grow and develop their careers. With a national network of experts and a strong focus on career growth opportunities, you'll have the chance to develop new skills, take on new challenges, and advance your career.
**Work Environment and Company Culture**
Our office environment is clean, modern, and well-equipped, with a strong focus on team culture and collaboration. We're committed to creating a positive and supportive work environment that encourages creativity, innovation, and growth.
**Compensation and Benefits**
We offer a competitive compensation package, including:
* $19 - $21 per hour
* Incentives and bonuses based on performance
* Comprehensive benefits package, including health, dental, and vision insurance
* 401(k) with company match
* Paid time off and holidays
* Company-paid life insurance
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team and take the first step towards a rewarding and challenging career with careerzynith.
Apply for this job
We're an equal opportunity employer and welcome applications from diverse candidates. We're committed to creating a workplace that is inclusive, respectful, and supportive of all employees.
Apply for this job
**About careerzynith**
careerzynith is a family of brands that has been serving the state of New Jersey with reliable, professional service for decades. Our commitment to quality, customer satisfaction, and community involvement has earned us a reputation as a trusted leader in the industry. With a strong focus on career growth opportunities and a supportive team culture, we're the perfect place for motivated individuals to grow and thrive.
**What We Offer**
At careerzynith, we're dedicated to providing our team members with a comprehensive benefits package that supports their physical, emotional, and financial well-being. Some of the benefits you can expect include:
* Weekly pay via direct deposit
* Paid training and onboarding
* Insurance available after 31 days
* Low-cost medical (as low as $5/week)
* Dental, vision, HSA/FSA
* 401(k) with company match
* 13 days PTO + 8 paid holidays
* Company-paid life insurance
* Clean office environment with a strong team culture
* Career growth opportunities within a national network
**Responsibilities**
As an Experienced Customer Service Representative, you'll be responsible for delivering exceptional customer service through inbound and outbound calls. Your key responsibilities will include:
* Managing scheduling and handling multi-line phones with accuracy and composure
* Supporting customers with professionalism and urgency
* Collaborating with the team to resolve customer issues and concerns
* Providing product and service information to customers
* Maintaining accurate records and reports
**Qualifications**
To succeed in this role, you'll need:
* Prior experience in a customer service or call center environment
* Proficiency with Microsoft Office and computer-based systems
* Ability to handle multi-line phones with accuracy and composure
* Strong communication and interpersonal skills
* Ability to work in a fast-paced, team-driven environment
* Weekend and shift flexibility may be required
**Skills and Competencies**
To excel in this role, you'll need to possess the following skills and competencies:
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, team-driven environment
* Strong problem-solving and analytical skills
* Ability to multitask and prioritize tasks effectively
* Strong attention to detail and accuracy
* Ability to work independently and as part of a team
**Career Growth Opportunities**
At careerzynith, we're committed to helping our team members grow and develop their careers. With a national network of experts and a strong focus on career growth opportunities, you'll have the chance to develop new skills, take on new challenges, and advance your career.
**Work Environment and Company Culture**
Our office environment is clean, modern, and well-equipped, with a strong focus on team culture and collaboration. We're committed to creating a positive and supportive work environment that encourages creativity, innovation, and growth.
**Compensation and Benefits**
We offer a competitive compensation package, including:
* $19 - $21 per hour
* Incentives and bonuses based on performance
* Comprehensive benefits package, including health, dental, and vision insurance
* 401(k) with company match
* Paid time off and holidays
* Company-paid life insurance
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team and take the first step towards a rewarding and challenging career with careerzynith.
Apply for this job
We're an equal opportunity employer and welcome applications from diverse candidates. We're committed to creating a workplace that is inclusive, respectful, and supportive of all employees.
Apply for this job