Experienced Customer Service Representative Team Lead - National Remote - Delivering Exceptional Support and Care Coordination

Introduction to arenaflex arenaflex is a pioneering organization that leverages technology to deliver care and improve the lives of millions of people worldwide. Our mission is to connect individuals with the necessary care, resources, and support to achieve their best possible health outcomes. At arenaflex, you will be part of a diverse and inclusive culture that values talented professionals, comprehensive benefits, and career development opportunities. Join our team to make a meaningful impact on the communities we serve and contribute to advancing health equity on a global scale. Job Overview We are seeking an experienced Customer Service Representative Team Lead to join our team. As a Team Lead, you will be responsible for answering incoming calls, providing referrals to providers and agencies, and utilizing computer databases to verify Medicaid eligibility. This is a full-time, 40-hour-per-week position that offers flexibility to telecommute from anywhere within the United States. You will be required to work any 8-hour shift between 8:00 AM - 11:00 PM EST, Sunday - Saturday (October - March), and 8:00 AM - 11:00 PM EST, Monday - Friday (April - September), with occasional overtime as needed. Primary Responsibilities Answer incoming calls and respond to customer inquiries regarding arenaflex services and Medicaid benefit plans Conduct research and provide referrals to providers and agencies in Salt Lake County to Medicaid-eligible consumers over the phone Utilize computer databases to verify Medicaid eligibility and provide additional information to customers as needed Complete administrative tasks to support the Care Coordination team, including offering phone numbers, addresses, or other relevant information to individuals who have contacted the wrong organization Participate in ongoing training and development to enhance your skills and knowledge in customer service, care coordination, and Medicaid benefits Requirements and Qualifications To be successful in this role, you will need to possess the following essential qualifications: High School Diploma or GED Must be 18 years of age or older 2 years of customer service experience in the insurance, medical, behavioral health, or financial technology industry Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications Ability to work any 8-hour shift between 8:00 AM - 11:00 PM EST, Sunday - Saturday (October - March), and 8:00 AM - 11:00 PM EST, Monday - Friday (April - September) Preferred qualifications include: Familiarity working with Financial Health Technology Soft Skills and Competencies To excel in this role, you will need to demonstrate the following soft skills and competencies: Strong organizational skills to manage multiple tasks and priorities Ability to understand multiple services and benefit plans for Medicaid Ability to multitask and work in a fast-paced environment Excellent communication and customer service skills to provide exceptional support to customers Telecommuting Requirements To work remotely with arenaflex, you will need to: Have a dedicated work area established that is separated from other living areas and provides information privacy Have a reliable high-speed internet connection that meets arenaflex's requirements Be able to keep all company-sensitive documents secure and confidential Career Growth and Development At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative Team Lead, you will have access to: Comprehensive training and development programs to enhance your skills and knowledge Clear direction on what it takes to succeed in your role and opportunities for advancement A supportive and inclusive work environment that values diversity and promotes equity Work Environment and Company Culture arenaflex is a dynamic and innovative organization that values its employees and is committed to creating a positive and inclusive work environment. As an employee, you can expect: A comprehensive benefits package that includes medical, dental, and vision coverage, as well as retirement savings and employee assistance programs Opportunities for recognition and rewards for outstanding performance and contributions A culture that values diversity, equity, and inclusion, and promotes a healthy work-life balance Compensation and Benefits arenaflex offers a competitive compensation package that includes a salary range of $19.47 - $38.08 per hour, depending on experience and location. In addition to your salary, you will be eligible for a comprehensive benefits package, incentive and recognition programs, and opportunities for career advancement and professional growth. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional support and care coordination, we encourage you to apply for this exciting opportunity to join the arenaflex team. As a Customer Service Representative Team Lead, you will play a critical role in connecting individuals with the care and resources they need to achieve their best possible health outcomes. Apply now to start your journey with arenaflex and make a meaningful difference in the lives of others. Apply for this job