**Experienced Customer Service Representative – Supply Chain Operations**

At arenaflex, we're committed to delivering exceptional customer experiences that drive business growth and loyalty. As a key member of our Supply Chain team, the Experienced Customer Service Representative plays a vital role in providing daily first-line interactions with our customers, ensuring timely and accurate order processing, and resolving customer issues with professionalism and empathy. **Job Summary:** We're seeking a highly skilled and customer-focused individual to join our team as an Experienced Customer Service Representative. In this role, you'll be responsible for receiving and processing customer orders, resolving customer complaints and issues, and providing product information, pricing, and availability to customers. You'll work closely with our Sales, Production, Shipping, and Quality Assurance teams to achieve superior customer service goals and drive business success. **Key Responsibilities:** • Receive and accurately process customer orders via email and EDI, ensuring proper manufacturing, distribution, and invoicing. • Collaborate with Sales, Production, Purchasing, Shipping, and Quality Assurance departments to schedule orders for manufacture and achieve customer requested delivery dates. • Communicate timely with customers on any issues, changes, or delays with their orders, providing clear and concise information to ensure customer satisfaction. • Resolve customer issues and address inquiries related to orders, availability, delivery dates, shipment delays, and other concerns. • Work with other internal departments and colleagues to promptly resolve any customer complaints, ensuring a positive customer experience. • Provide specification information to customers on finished products, ensuring accurate and timely communication. • Support marketing campaigns and product launches, promoting arenaflex's products and services to customers and potential business partners. • Accurately use and maintain the Sage X3 system to ensure accurate pricing and invoicing for all orders. • Present a professional demeanor to customers, visitors, and staff at all times, demonstrating excellent communication and interpersonal skills. • Utilize reason and emotional intelligence to help identify and resolve customer complaints or concerns, providing a positive and empathetic customer experience. **Other Functions and Responsibilities:** • Work with the Sales team on pricing adjustments and communication to our customer base, ensuring accurate and timely information. • Follow-up on delinquent accounts as needed, ensuring timely payment and minimizing financial losses. • Train new customer service employees as requested, providing guidance and support to ensure a smooth onboarding process. • Assist in the implementation of new computer systems or upgrades, ensuring a seamless transition and minimal disruption to customer service operations. • Follow all safety and food safety protocols, ensuring a safe and healthy work environment for all employees. • Report any safety or quality problems to management, QA, and SQF practitioner, ensuring prompt attention and resolution. **Qualifications and Competencies:** **Required:** • Minimum 4 years of experience in a manufacturing or related customer service field, with a proven track record of delivering exceptional customer service. • High school diploma or equivalent required, with a strong emphasis on customer service and communication skills. • Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management. • Excellent customer service and interpersonal skills, with the ability to work in a high-pressure office situation. • Proficient in customer order computer processing systems, Microsoft Office (specifically Word and Excel), and ERP system use and maintenance. **Preferred:** • Associate or Bachelor degree in a related field, such as business administration or customer service. • Experience with ERP system use and maintenance, with a strong understanding of customer order processing and inventory management. **Competencies:** • Customer Service: Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments. • Interpersonal Skills: Focuses on solving conflict, not blaming, maintains confidentiality, listens to others without interrupting, keeps emotions under control, and remains open to others' ideas and tries new things. • Problem Solving: Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem-solving situations, and uses reason even when dealing with emotional topics. **Physical Demands and Work Environment:** **Work Environment:** • Hours are Monday – Friday, 8:00 – 4:00, with additional days/hours as needed. • Hybrid / Remote position with a minimum of 2 days per week onsite at arenaflex facilities in Congers, New York. • Initial on-site training period required full-time in office. **Provision of Absence:** • All accounts have a designated Customer Service Representative and a back-up CSR assigned. • The assigned Sales executive will be responsible if a CSR is not available. **Physical Demands:** • Frequently required to stand and walk. • Continually required to sit. • Continually required to utilize hand and finger dexterity. • Occasionally required to climb, balance, bend, stoop, kneel, or crawl. • Continually required to talk or hear. • While performing the duties of this job, the noise level in the work environment is usually moderate. • The employee must occasionally lift and/or move up to 10 pounds. • Specific vision abilities required by this job include: close vision. **Benefits and Compensation:** • Competitive salary range: $45,000.00 - $65,000.00 per year. • 401(k) matching program. • Dental insurance. • Flexible schedule. • Health insurance. • Paid time off. • Vision insurance. **Equal Opportunity Employer:** arenaflex is an E-Verify, affirmative action, and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, disability, age, sexual orientation, gender identity or expression, transgender status, national origin, military/veteran status, citizenship status, predisposing genetic characteristics, familial or marital status, or status as a victim of domestic violence, prior arrest or conviction record, or other impermissible basis. **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job