**Experienced Customer Service Representative – Specialty Mail Order Pharmacy – Work From Home Opportunity in Nevada**
At arenaflex, we're dedicated to delivering exceptional healthcare services that put our patients at the heart of everything we do. Our purpose is clear: to bring our heart to every moment of your health. We're not just a healthcare company; we're a team of passionate individuals who strive to make a meaningful difference in the lives of our patients and communities.
Our Heart At Work Behaviors support this purpose, empowering every team member to feel valued and empowered in their role. We believe that how we deliver our services is just as important as what we deliver. That's why we're committed to creating a culture that's inclusive, innovative, and driven by a passion for excellence.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our Specialty Mail Order Pharmacy team in Nevada. As a key member of our team, you'll provide exceptional telephone support to patients receiving life-sustaining specialty drug therapy. Your primary responsibility will be to coordinate and process new patient medication orders and reorders, ensuring timely and accurate delivery of specialty medications.
**Key Responsibilities:**
* Provide telephone support to patients receiving life-sustaining specialty drug therapy
* Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits
* Translate and enter new or refill prescriptions into the pharmacy information system
* Communicate and collect copay amounts, obtain authorizations, and work with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues
* Demonstrate exceptional communication skills to effectively interact with insurance companies, patients, and internal partners
* Work in a fast-paced environment, demonstrating compassionate and genuine care for patients and customers
**Training and Schedule:**
* Training duration: 4 weeks (PTO blackout time)
* Training schedule: 8:00 AM - 4:30 PM PST
* Schedule post-training: 9:30 AM - 6:00 PM PST
**Requirements:**
* One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
* One year of work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
* One year of computer keyboarding experience, skills, and aptitude
* Verifiable high school diploma or equivalent
**Preferred Qualifications:**
* Preceding healthcare work experience and familiarity with benefits, insurance, prescriptions, medical terminology
**Benefits and Compensation:**
* The typical pay range for this role is $17.00 - $28.45
* In addition to your compensation, enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities
* arenaflex offers a full range of medical, dental, and vision benefits
* Eligible employees may enroll in the arenaflex 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
* arenaflex provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits
* arenaflex offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
* As for time off, arenaflex employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
**How to Apply:**
* Apply online through our website
* Take our online Virtual Job Tryout (Interview Platform) to learn even more about the position
**Equal Employment Opportunity:**
* Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws
Apply Job!
**About arenaflex:**
arenaflex is a leading healthcare company dedicated to delivering exceptional services that put our patients at the heart of everything we do. Our purpose is clear: to bring our heart to every moment of your health. We're a team of passionate individuals who strive to make a meaningful difference in the lives of our patients and communities. Join us and be part of a culture that's inclusive, innovative, and driven by a passion for excellence.
Our Heart At Work Behaviors support this purpose, empowering every team member to feel valued and empowered in their role. We believe that how we deliver our services is just as important as what we deliver. That's why we're committed to creating a culture that's inclusive, innovative, and driven by a passion for excellence.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our Specialty Mail Order Pharmacy team in Nevada. As a key member of our team, you'll provide exceptional telephone support to patients receiving life-sustaining specialty drug therapy. Your primary responsibility will be to coordinate and process new patient medication orders and reorders, ensuring timely and accurate delivery of specialty medications.
**Key Responsibilities:**
* Provide telephone support to patients receiving life-sustaining specialty drug therapy
* Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits
* Translate and enter new or refill prescriptions into the pharmacy information system
* Communicate and collect copay amounts, obtain authorizations, and work with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues
* Demonstrate exceptional communication skills to effectively interact with insurance companies, patients, and internal partners
* Work in a fast-paced environment, demonstrating compassionate and genuine care for patients and customers
**Training and Schedule:**
* Training duration: 4 weeks (PTO blackout time)
* Training schedule: 8:00 AM - 4:30 PM PST
* Schedule post-training: 9:30 AM - 6:00 PM PST
**Requirements:**
* One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
* One year of work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
* One year of computer keyboarding experience, skills, and aptitude
* Verifiable high school diploma or equivalent
**Preferred Qualifications:**
* Preceding healthcare work experience and familiarity with benefits, insurance, prescriptions, medical terminology
**Benefits and Compensation:**
* The typical pay range for this role is $17.00 - $28.45
* In addition to your compensation, enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities
* arenaflex offers a full range of medical, dental, and vision benefits
* Eligible employees may enroll in the arenaflex 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
* arenaflex provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits
* arenaflex offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
* As for time off, arenaflex employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
**How to Apply:**
* Apply online through our website
* Take our online Virtual Job Tryout (Interview Platform) to learn even more about the position
**Equal Employment Opportunity:**
* Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws
Apply Job!
**About arenaflex:**
arenaflex is a leading healthcare company dedicated to delivering exceptional services that put our patients at the heart of everything we do. Our purpose is clear: to bring our heart to every moment of your health. We're a team of passionate individuals who strive to make a meaningful difference in the lives of our patients and communities. Join us and be part of a culture that's inclusive, innovative, and driven by a passion for excellence.