**Experienced Customer Service Representative – Specialty Mail Order Pharmacy – Work From Home Opportunity in Nevada**
At arenaflex, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Service Representative in our Specialty Mail Order Pharmacy team, you'll play a vital role in providing compassionate support to patients receiving life-sustaining specialty drug therapy. If you're passionate about delivering outstanding service, working in a fast-paced environment, and making a positive impact on people's health, this is an exciting opportunity to join our team!
**About arenaflex**
arenaflex is a leading healthcare company that's committed to transforming the way healthcare is delivered. Our purpose is to bring our heart to every moment of your health, and we're dedicated to making healthcare more personal, convenient, and affordable. With a strong focus on innovation and customer-centricity, we're constantly looking for talented individuals who share our passion for delivering exceptional care.
**Our Heart At Work Behaviors**
At arenaflex, we believe that our employees are the heartbeat of our organization. Our Heart At Work Behaviors support our purpose and guide our commitment to delivering enhanced human-centric healthcare. These behaviors include:
* **Empathy**: We put ourselves in our customers' shoes and understand their needs.
* **Collaboration**: We work together as a team to achieve our goals.
* **Innovation**: We're always looking for new and better ways to deliver care.
* **Accountability**: We take ownership of our actions and results.
* **Respect**: We treat each other with kindness, dignity, and respect.
**Job Summary**
As a Customer Service Representative in our Specialty Mail Order Pharmacy team, you'll be responsible for providing telephone support to patients receiving life-sustaining specialty drug therapy. You'll work closely with patients, insurance companies, healthcare providers, and internal teams to ensure the processing of specialty medications in a timely manner and to ensure that financial and clinical expectations are being met prior to fulfillment.
**Key Responsibilities**
* Provide telephone support to patients receiving life-sustaining specialty drug therapy
* Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits
* Help patients with translating and entering in new or refill prescriptions into the pharmacy information system
* Communicate and collect copay amounts, obtain authorizations, and work with insurance companies, healthcare providers, and/or internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues
* Demonstrate superb communication skills to effectively interact with insurance companies, patients, and internal partners
**Training and Development**
* Our comprehensive training program will equip you with the skills and knowledge you need to succeed in this role
* You'll receive training on our pharmacy information system, Windows-based applications, and other relevant tools and technologies
* Our training schedule is 4 weeks, with PTO blackout time, and training schedules are from 8:00 AM - 4:30 PM PST
* After training, you'll work a schedule of 9:30 AM - 6:00 PM PST
**Requirements**
* One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
* One year of work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
* One year of computer keyboarding experience, skills, and aptitude
* Verifiable high school diploma or equivalent
**Preferred Qualifications**
* Preceding healthcare work experience and familiarity with benefits, insurance, prescriptions, medical terminology
* Experience working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers
**Compensation and Benefits**
* The typical pay range for this role is $17.00 - $28.45 per hour
* In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities
* arenaflex offers a full range of medical, dental, and vision benefits, as well as a 401(k) retirement savings plan, an Employee Stock Purchase Plan, and numerous well-being programs
* Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
* The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits
* arenaflex also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
**How to Apply**
* Apply online through our website
* Take our online Virtual Job Tryout (Interview Platform) to learn even more about the position
* Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws
**Join Our Team**
If you're passionate about delivering exceptional customer experiences and making a positive impact on people's health, we encourage you to apply for this exciting opportunity to join our team at arenaflex.
**About arenaflex**
arenaflex is a leading healthcare company that's committed to transforming the way healthcare is delivered. Our purpose is to bring our heart to every moment of your health, and we're dedicated to making healthcare more personal, convenient, and affordable. With a strong focus on innovation and customer-centricity, we're constantly looking for talented individuals who share our passion for delivering exceptional care.
**Our Heart At Work Behaviors**
At arenaflex, we believe that our employees are the heartbeat of our organization. Our Heart At Work Behaviors support our purpose and guide our commitment to delivering enhanced human-centric healthcare. These behaviors include:
* **Empathy**: We put ourselves in our customers' shoes and understand their needs.
* **Collaboration**: We work together as a team to achieve our goals.
* **Innovation**: We're always looking for new and better ways to deliver care.
* **Accountability**: We take ownership of our actions and results.
* **Respect**: We treat each other with kindness, dignity, and respect.
**Job Summary**
As a Customer Service Representative in our Specialty Mail Order Pharmacy team, you'll be responsible for providing telephone support to patients receiving life-sustaining specialty drug therapy. You'll work closely with patients, insurance companies, healthcare providers, and internal teams to ensure the processing of specialty medications in a timely manner and to ensure that financial and clinical expectations are being met prior to fulfillment.
**Key Responsibilities**
* Provide telephone support to patients receiving life-sustaining specialty drug therapy
* Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits
* Help patients with translating and entering in new or refill prescriptions into the pharmacy information system
* Communicate and collect copay amounts, obtain authorizations, and work with insurance companies, healthcare providers, and/or internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues
* Demonstrate superb communication skills to effectively interact with insurance companies, patients, and internal partners
**Training and Development**
* Our comprehensive training program will equip you with the skills and knowledge you need to succeed in this role
* You'll receive training on our pharmacy information system, Windows-based applications, and other relevant tools and technologies
* Our training schedule is 4 weeks, with PTO blackout time, and training schedules are from 8:00 AM - 4:30 PM PST
* After training, you'll work a schedule of 9:30 AM - 6:00 PM PST
**Requirements**
* One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
* One year of work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
* One year of computer keyboarding experience, skills, and aptitude
* Verifiable high school diploma or equivalent
**Preferred Qualifications**
* Preceding healthcare work experience and familiarity with benefits, insurance, prescriptions, medical terminology
* Experience working in a fast-paced environment and demonstrating compassionate, genuine care for patients and customers
**Compensation and Benefits**
* The typical pay range for this role is $17.00 - $28.45 per hour
* In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities
* arenaflex offers a full range of medical, dental, and vision benefits, as well as a 401(k) retirement savings plan, an Employee Stock Purchase Plan, and numerous well-being programs
* Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
* The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits
* arenaflex also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
**How to Apply**
* Apply online through our website
* Take our online Virtual Job Tryout (Interview Platform) to learn even more about the position
* Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws
**Join Our Team**
If you're passionate about delivering exceptional customer experiences and making a positive impact on people's health, we encourage you to apply for this exciting opportunity to join our team at arenaflex.