**Experienced Customer Service Representative – Sleep Therapy Inbound Call Center**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our patients' expectations. As a dedicated Sleep Therapy Inbound Customer Service Representative, you'll play a vital role in ensuring our patients receive the highest level of care and support. If you're passionate about providing outstanding customer service, have a strong work ethic, and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a national leader in providing innovative medical solutions, empowering patients to manage their health and treatment at home. With a strong commitment to quality, customer care, and community involvement, we strive to make a positive impact on the lives of our patients and their families. Our team of dedicated professionals shares a common goal: to provide exceptional service, products, and support that exceed our patients' expectations. **Overview and Responsibilities** We're seeking a highly motivated and customer-focused Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in our Murray Operations division. As a key member of our team, you'll be responsible for providing exceptional customer service to our patients, ensuring accurate and timely processing of orders, and maintaining a high level of product knowledge. **Key Responsibilities:** * Acts as patient advocate to resolve questions or concerns * Collects patient, source information, and inputs data into e-Intake * Completes thorough verification for products and services * Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines * Develops and maintains working knowledge of current products and services offered by arenaflex * Identifies and resolves problems in a timely manner * Makes outbound calls as needed to collect patient data * Manages all aspects of initial intake via high volume inbound phone calls * Processes related patient paperwork if assigned * Processes tickets to ensure timely fulfillment of product orders * Provides basic technical customer service assistance for CPAP equipment * Provides education to patients and location employees on CPAP supplies * Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input **Essential Qualifications:** * High school diploma or GED equivalent * One to three years of related prior work experience in a team-oriented environment * Experience in medical field and administrative record management * Strong customer service background * Basic Computer and Basic Internet skills test along with a Typing test * Valid driver's license in state of residence with a clean driving record (when applicable for the position) **Preferred Qualifications:** * Knowledge of billing reimbursement and insurance policies and requirements * Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) * Knowledge of medical billing practices * Medical terminology * Self-motivation, organized, time-management, and deductive problem-solving skills **Skills and Competencies:** * Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a timely manner * Helpful, knowledgeable, and polite while maintaining a positive attitude * Interpret a variety of instructions in a variety of communication mediums * Maintain confidentiality and practice discretion and caution when handling sensitive information **Work Environment and Company Culture:** As a remote employee, you'll have the flexibility to work from the comfort of your own home, with the support of our dedicated team. Our company culture is built on a foundation of respect, empathy, and open communication. We're committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration. **Compensation, Perks, and Benefits:** * Competitive salary * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) plan with company match * Generous paid time off and paid holidays * Employee discount program * Employee recognition program * Bonus and incentive opportunities * Mileage reimbursement (when applicable for the position) * Telephone reimbursement (when applicable for the position) **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their skills and careers. We offer a range of training programs, mentorship opportunities, and professional development resources to support your growth and success. **How to Apply:** If you're passionate about delivering exceptional customer service and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. Apply for this job