Experienced Customer Service Representative - Senior Collector: Join careerzynith's Dynamic Team and Shape the Future of Financial Services
At careerzynith, we're not just building a career – we're shaping the future of financial services. With over 155 years of experience, we've established ourselves as a leader in the industry, and we're looking for talented individuals like you to join our team. As a Customer Service Representative - Senior Collector, you'll play a vital role in helping people find financial safety and success, while also driving business growth and making a positive impact on our communities.
**About Working at careerzynith**
At careerzynith, we're more than just a company – we're a community. We're dedicated to helping people and businesses thrive, and we're committed to creating an award-winning culture that supports our people's growth and well-being. With a strong focus on diversity, equity, and inclusion, we're building a workplace that's inclusive, supportive, and empowering.
**Compensation and Benefits**
As a valued member of our team, you can expect a competitive salary, ranging from $20.00 to $22.00 per hour, based on your relevant experience, skills, and competencies. In addition to your base pay, you'll also be eligible for performance-based incentive plans, career development opportunities, education assistance, and a range of benefits, including:
* Employer-sponsored health, dental, and vision insurance
* 401(k) plan with company match
* Life insurance
* Paid vacation and personal time
* Career development and education assistance
* Voluntary supplemental benefits
**Essential Functions**
As a Customer Service Representative - Senior Collector, you'll be responsible for:
* Collecting on high-risk accounts to control loss rates and reduce gross charge-offs
* Performing in-depth skip tracing as required by account
* Leveraging internal careerzynith resources to obtain customer/account-specific information
* Providing guidance and training to team members as necessary
* Quickly identifying irregularities in spending, possible identity theft, or fraud, etc.
* Generating and sending various customer-facing communications regarding account activity
* Assisting consumers in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to careerzynith
* Negotiating repayment options by asking questions and offering applicable solutions
* Handling incoming and outgoing calls to customers with current and past due accounts, and leaving messages as necessary
* Providing proper documentation and account maintenance while maintaining an acceptable level of quality assurance and productivity
* Performing other duties as assigned
**Knowledge, Skills & Abilities Required**
To succeed in this role, you'll need:
* Familiarity with inbound/outbound/blended dialing environments
* Basic understanding of Debt Settlement and Consumer Credit Counseling programs
* Ability to read and understand a consumer's credit profile
* Ability to train team members and serve as a mentor
* Ability to prioritize collection effort and expense based on balance, loan type, etc.
* General understanding of collection management software, such as TSYS, SHAW, Debt Management software, etc.
* Excellent customer service skills
* Ability to maintain a high degree of confidentiality
* Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
* Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
* Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
* Basic level proficiency with Microsoft Word, Excel, and Outlook
**Education & Experience**
To be considered for this role, you'll need:
* High School Diploma or equivalent combination of education and experience required
* Associate's degree in Business Administration preferred
* 2+ years collections experience required
* 1+ year skip tracing and/or credit bureau experience required
**Why Join careerzynith?**
At careerzynith, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in:
* Investing in our people's growth and well-being
* Fostering a culture of diversity, equity, and inclusion
* Providing opportunities for career development and education assistance
* Offering a range of benefits that support our employees' physical, emotional, and financial well-being
**How to Apply**
If you're passionate about making a difference in people's lives and driving business growth, we want to hear from you. Apply now to join our dynamic team and take the first step towards a rewarding new role.
Apply To This Job
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating a workplace that's inclusive and supportive of all employees.
Apply for this job
**About Working at careerzynith**
At careerzynith, we're more than just a company – we're a community. We're dedicated to helping people and businesses thrive, and we're committed to creating an award-winning culture that supports our people's growth and well-being. With a strong focus on diversity, equity, and inclusion, we're building a workplace that's inclusive, supportive, and empowering.
**Compensation and Benefits**
As a valued member of our team, you can expect a competitive salary, ranging from $20.00 to $22.00 per hour, based on your relevant experience, skills, and competencies. In addition to your base pay, you'll also be eligible for performance-based incentive plans, career development opportunities, education assistance, and a range of benefits, including:
* Employer-sponsored health, dental, and vision insurance
* 401(k) plan with company match
* Life insurance
* Paid vacation and personal time
* Career development and education assistance
* Voluntary supplemental benefits
**Essential Functions**
As a Customer Service Representative - Senior Collector, you'll be responsible for:
* Collecting on high-risk accounts to control loss rates and reduce gross charge-offs
* Performing in-depth skip tracing as required by account
* Leveraging internal careerzynith resources to obtain customer/account-specific information
* Providing guidance and training to team members as necessary
* Quickly identifying irregularities in spending, possible identity theft, or fraud, etc.
* Generating and sending various customer-facing communications regarding account activity
* Assisting consumers in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to careerzynith
* Negotiating repayment options by asking questions and offering applicable solutions
* Handling incoming and outgoing calls to customers with current and past due accounts, and leaving messages as necessary
* Providing proper documentation and account maintenance while maintaining an acceptable level of quality assurance and productivity
* Performing other duties as assigned
**Knowledge, Skills & Abilities Required**
To succeed in this role, you'll need:
* Familiarity with inbound/outbound/blended dialing environments
* Basic understanding of Debt Settlement and Consumer Credit Counseling programs
* Ability to read and understand a consumer's credit profile
* Ability to train team members and serve as a mentor
* Ability to prioritize collection effort and expense based on balance, loan type, etc.
* General understanding of collection management software, such as TSYS, SHAW, Debt Management software, etc.
* Excellent customer service skills
* Ability to maintain a high degree of confidentiality
* Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
* Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
* Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
* Basic level proficiency with Microsoft Word, Excel, and Outlook
**Education & Experience**
To be considered for this role, you'll need:
* High School Diploma or equivalent combination of education and experience required
* Associate's degree in Business Administration preferred
* 2+ years collections experience required
* 1+ year skip tracing and/or credit bureau experience required
**Why Join careerzynith?**
At careerzynith, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in:
* Investing in our people's growth and well-being
* Fostering a culture of diversity, equity, and inclusion
* Providing opportunities for career development and education assistance
* Offering a range of benefits that support our employees' physical, emotional, and financial well-being
**How to Apply**
If you're passionate about making a difference in people's lives and driving business growth, we want to hear from you. Apply now to join our dynamic team and take the first step towards a rewarding new role.
Apply To This Job
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating a workplace that's inclusive and supportive of all employees.
Apply for this job