**Experienced Customer Service Representative - Scheduling Coordinator at arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of our customers. As a Customer Service Representative - Scheduling Coordinator, you'll play a vital role in supporting our customers by coordinating the scheduling of service work orders, including fire inspections, CO inspections, and annual recurring inspections. If you're a customer-focused individual with a passion for delivering outstanding service, we'd love to invite you to join our team at arenaflex. **About arenaflex** arenaflex is a leading provider of innovative security and smart automation solutions, dedicated to making our world more secure, connected, and empowered, one customer at a time. With over 50 years of experience, we've established ourselves as the fourth largest security integrator in the country. Our purpose is to deliver exceptional customer experiences, and we're committed to making a difference every day. **Job Summary** As a Customer Service Representative - Scheduling Coordinator, you'll be responsible for supporting customers by coordinating the scheduling of service work orders, including fire inspections, CO inspections, and annual recurring inspections. You'll answer inbound phone calls and emails to schedule service, contact customers regarding trouble notifications, and attempt to resolve and/or schedule service when needed. This is a remote work position, Monday through Friday, 9:00 AM - 6:00 PM. **Key Responsibilities** * Coordinate with customers and schedule service work orders to include fire inspections, CO inspections, and other annual recurring inspections, while maintaining efficient routing and reducing backlog. * Review and research accounts based on notification of trouble conditions from ADC, Alarmnet, Uplink, and other related items, contact customers, and provide technical support to resolve and/or schedule as needed, including any warranty and device replacements. * Support field service technicians as needed. * Discuss referral programs with customers, gather information, or direct customers to arenaflex's website. * Discuss new products and offerings with customers. **Key Requirements** * High School diploma or equivalent with one to two years of relevant customer service or scheduling experience. * Creative thinking - able to receive information from various sources and tie together as if putting together a puzzle. * Ability to work in a fast-paced environment and provide outstanding customer service. * The ability to communicate effectively, both verbally and in writing. * Ability to complete tasks accurately and within strict time constraints. * Ability to collaborate within a team-oriented environment. * Excellent attention to detail, computer, and organizational skills. * Experience with Microsoft D365 is a plus. **Why Join arenaflex?** * Competitive compensation and career advancement opportunities. * Comprehensive "Total Rewards" package, including: + Remote work flexibility. + Medical, dental, and vision coverage. + Company-paid life and AD&D insurance. + Company-paid short- and long-term disability. + FSA/HSA Plans. + Voluntary benefit products. + 401k retirement savings plan after just 60 days. + Paid time off for vacation, sick, and floating holidays. + Tuition reimbursement. * Opportunity to work with a leading provider of innovative security and smart automation solutions. * Collaborative and dynamic work environment. * Professional development and growth opportunities. **Our Values** * Win as a team. * Do the right thing. * Make a difference every day. * Get it done. * Think big. If you share these ideals and are passionate about delivering exceptional customer experiences, we'd love to hear from you! arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. **How to Apply** If you're ready for this challenge, apply now and let's discuss how you can become a vital part of our success story. **Take the Next Step** We're excited to hear from you and learn more about your qualifications and experience. Apply now and let's discuss how you can become a part of our team at arenaflex. Apply for this job