**Experienced Customer Service Representative - Sales (Work From Home) at blithequark**

Are you a customer service enthusiast with a passion for sales and a knack for building meaningful connections with people? Do you thrive in fast-paced environments and enjoy the challenge of resolving complex customer issues? If so, we invite you to join blithequark as a Customer Service Representative - Sales, working from the comfort of your own home. **About blithequark** blithequark is a global leader in communications and technology, dedicated to revolutionizing the way people connect and interact with each other. As a member of our team, you'll be part of a dynamic and innovative organization that's constantly pushing the boundaries of what's possible. Our commitment to customer service is unmatched, and we're looking for talented individuals like you to help us redefine the standard. **Your Impact** As a Premier Service Consultant specializing in customer retention, you'll play a vital role in sustaining the customer relationship as the last line of defense in preventing churn. Your goal will be to deliver personalized and timely solutions to effectively service customers and retain their business. By leveraging solution-based retention strategies, you'll assist customers who request to downgrade or cancel services, reintroducing the value and benefits of our products and services. Your consultative approach will help you meet monthly retention goals and foster customer loyalty while delivering an exceptional customer experience. **Your Day-to-Day** As a Customer Service Representative - Sales, your day-to-day will be filled with exciting challenges and opportunities to grow. Here's a glimpse of what you can expect: * Instill confidence and loyalty in customers by using problem-solving to deescalate issues and reverse the course of cancellation requests into save opportunities and right-fitting customers with the latest technology, services, and offers. * Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions. * Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records. * Be an expert at simplifying the explanation of customer bills, rate plans, and features of blithequark's products and services. * When issues arise, step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services. * Work a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer's call and provide exceptional service. **What You Can Look Forward To** As a valued member of our team, you can expect: * Paid training and additional resources to support success in your new role as a blithequark Premier Service Consultant. * A competitive hourly rate of $18.93 per hour, plus additional incentives in commissions yearly if all sales goals are met. * A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays. * Opportunities for career growth and advancement, with training on the latest technology, devices, and products. * A dynamic and supportive work environment that encourages collaboration, innovation, and continuous learning. **Requirements** To be successful in this role, you'll need: * Call center or customer service experience. * Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours. * Occasional overtime may be required. * A reliable and dedicated high-speed internet connection, as well as a secure and private workspace. * A strong passion for customer service, sales, and problem-solving. **WFH Requirements** As a remote employee, you'll need to meet the following requirements: * Verify your internet service and establish a dedicated work area that meets blithequark's WFH standards. * Participate in regular workspace audits, including remote desktop observations, call and screen recordings, live webcam monitoring, and video chats. * Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, and recurring management routines. **Why Join blithequark?** At blithequark, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of work-life balance, and we offer a range of benefits and programs to help you achieve it. As a member of our team, you'll have the opportunity to: * Develop your skills and expertise through ongoing training and development programs. * Collaborate with a diverse and talented team of professionals who share your passion for customer service and sales. * Make a meaningful impact on the lives of our customers, helping them to stay connected and thrive in an ever-changing world. * Enjoy a competitive compensation package, including bonuses and incentives for meeting sales goals. * Participate in a comprehensive benefits program that includes medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays. **Ready to Join the Team?** If you're a motivated and customer-focused individual who is passionate about sales and problem-solving, we invite you to apply for this exciting opportunity. As a blithequark Customer Service Representative - Sales, you'll have the chance to make a real difference in the lives of our customers, while enjoying a dynamic and supportive work environment that's dedicated to your growth and success. **Apply Now** To apply for this role, please visit our website and submit your application. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to providing a workplace that's inclusive, supportive, and empowering. We welcome applications from diverse candidates who share our passion for customer service and sales. Apply for this job