Experienced Customer Service Representative - Sales: Join careerzynith's Dynamic Team and Redefine Customer Service
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy solving complex problems? Look no further! careerzynith is seeking an experienced Customer Service Representative - Sales to join our dynamic team and redefine customer service.
**About careerzynith**
careerzynith is a global leader in communications and technology, dedicated to connecting people and businesses around the world. As a member of our team, you'll be part of a diverse and inclusive community that values innovation, collaboration, and customer satisfaction. Our mission is to empower individuals and organizations to achieve their full potential through cutting-edge technology and exceptional customer service.
**Key Responsibilities:**
As a Customer Service Representative - Sales, you'll play a crucial role in sustaining customer relationships and preventing churn. Your primary responsibilities will include:
* Providing personalized and timely solutions to customers through various channels (calls, chats, emails, etc.)
* Leveraging solution-based retention strategies to address customer needs and reintroduce the value and benefits of careerzynith's products and services
* Delivering exceptional customer experiences, meeting monthly retention goals, and fostering customer loyalty
* Instilling confidence and loyalty in customers by using problem-solving to deescalate issues and reverse cancellation requests into save opportunities
* Working in a fast-paced environment that handles a high volume of customer interactions
* Using multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintaining customer records
* Simplifying the explanation of customer bills, rate plans, and features of careerzynith's products and services
* Performing basic troubleshooting and/or engaging Tier 3 support to resolve customer-impacting issues that span multiple networks (Internet, voice, and data services)
* Cross-training to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support
**What You Can Look Forward to:**
* Paid training and additional resources to support your success in your new role
* Competitive hourly rate ($16.40 - $22.42/hour) + up to $36,000 in commissions yearly if all sales goals are met
* Amazing perks and benefits, including:
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
+ Paid Parental Leave
+ Adoption Reimbursement
+ Disability Benefits (short term and long term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Extensive employee wellness programs
+ Employee discounts up to 50% off on eligible careerzynith mobility plans and accessories, careerzynith internet (and fiber where available), and careerzynith phone
**Requirements:**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation (day, evening, weekend, or holiday hours)
* Occasional overtime may be required
* Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* Alignment with WFH standards (technical, security, physical, noise levels, Clean Desk policy, etc.)
* Participation in workspace audits (remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
**Career Growth Opportunities:**
As a Customer Service Representative - Sales at careerzynith, you'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With a focus on customer satisfaction and retention, you'll have the opportunity to develop your skills and advance your career in a dynamic and supportive environment.
**Join Our Team:**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we'd love to hear from you! Apply now and take the first step towards a rewarding new role.
**Submit Your Application:**
Apply To This Job
**Equal Employment Opportunity:**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities.
Apply for this job
**About careerzynith**
careerzynith is a global leader in communications and technology, dedicated to connecting people and businesses around the world. As a member of our team, you'll be part of a diverse and inclusive community that values innovation, collaboration, and customer satisfaction. Our mission is to empower individuals and organizations to achieve their full potential through cutting-edge technology and exceptional customer service.
**Key Responsibilities:**
As a Customer Service Representative - Sales, you'll play a crucial role in sustaining customer relationships and preventing churn. Your primary responsibilities will include:
* Providing personalized and timely solutions to customers through various channels (calls, chats, emails, etc.)
* Leveraging solution-based retention strategies to address customer needs and reintroduce the value and benefits of careerzynith's products and services
* Delivering exceptional customer experiences, meeting monthly retention goals, and fostering customer loyalty
* Instilling confidence and loyalty in customers by using problem-solving to deescalate issues and reverse cancellation requests into save opportunities
* Working in a fast-paced environment that handles a high volume of customer interactions
* Using multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintaining customer records
* Simplifying the explanation of customer bills, rate plans, and features of careerzynith's products and services
* Performing basic troubleshooting and/or engaging Tier 3 support to resolve customer-impacting issues that span multiple networks (Internet, voice, and data services)
* Cross-training to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support
**What You Can Look Forward to:**
* Paid training and additional resources to support your success in your new role
* Competitive hourly rate ($16.40 - $22.42/hour) + up to $36,000 in commissions yearly if all sales goals are met
* Amazing perks and benefits, including:
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
+ Paid Parental Leave
+ Adoption Reimbursement
+ Disability Benefits (short term and long term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Extensive employee wellness programs
+ Employee discounts up to 50% off on eligible careerzynith mobility plans and accessories, careerzynith internet (and fiber where available), and careerzynith phone
**Requirements:**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation (day, evening, weekend, or holiday hours)
* Occasional overtime may be required
* Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* Alignment with WFH standards (technical, security, physical, noise levels, Clean Desk policy, etc.)
* Participation in workspace audits (remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
**Career Growth Opportunities:**
As a Customer Service Representative - Sales at careerzynith, you'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With a focus on customer satisfaction and retention, you'll have the opportunity to develop your skills and advance your career in a dynamic and supportive environment.
**Join Our Team:**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we'd love to hear from you! Apply now and take the first step towards a rewarding new role.
**Submit Your Application:**
Apply To This Job
**Equal Employment Opportunity:**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for qualified individuals with disabilities.
Apply for this job