Experienced Customer Service Representative - Sales Hybrid Role for Delivering Exceptional Customer Experiences and Driving Sales Growth

Introduction to blithequark At blithequark, we are pioneers in making connections and have been innovating for nearly 150 years. Our company's rich history began with the invention of the telephone by Alexander Graham Bell, and since then, we have been at the forefront of revolutionizing the way people communicate and access information. As a global leader in communications and technology, we are committed to bringing families, communities, and businesses together with the products and services they need to thrive every day. Our mission is to create connections that change the world, and we are looking for talented individuals to join our team and help us achieve this goal. Job Overview We are seeking an experienced Customer Service Representative - Sales to join our team in a hybrid role that combines working from our location at 2270 Lakeside Blvd, Richardson, TX 75082, with remote work from home. As a member of our team, you will be the voice of blithequark, redefining customer service and creating meaningful connections with each customer. Your primary responsibility will be to provide exceptional customer service, drive sales growth, and introduce customers to the latest technology, services, and offers. Key Responsibilities Provide effective and timely resolutions for customers, addressing their needs and delivering personalized recommendations for our latest products and services Handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices Address existing customer needs, including billing and payment, plan changes, upgrades, and technical support Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers Work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, or other types of customer interactions Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services Essential Qualifications Call center or customer service experience Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours Occasional overtime may be required Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) for remote work Ability to work in a fast-paced environment and meet sales goals Excellent communication and interpersonal skills Ability to simplify complex information and explain it in a clear and concise manner Preferred Qualifications Previous experience in sales or customer service in the telecommunications industry Knowledge of blithequark's products and services, including voice, internet, wireless plans, and devices Experience working in a hybrid environment, with both on-site and remote work Strong technical skills, including proficiency in multiple software applications and systems Ability to work independently and as part of a team Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative - Sales, you will have access to paid training and additional resources to support your success in your new role. You will also have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. Our career possibilities are limitless, and we encourage our employees to take on new challenges and pursue their interests. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment. We believe in fostering a culture of diversity, equity, and inclusion, where all employees feel valued and respected. Our company culture is built on a foundation of integrity, transparency, and accountability, and we expect all employees to uphold these values in their work. We also offer a range of employee benefits, including medical, dental, and vision coverage, a 401(k) plan, tuition reimbursement, and paid time off. Compensation, Perks, and Benefits As a Customer Service Representative - Sales at blithequark, you can expect a competitive salary and benefits package. Our Premier Service Consultants earn between $600.00 - $696.50 weekly, plus up to $36,000 in commissions yearly if all sales goals are met. We also offer a range of perks and benefits, including employee discounts on our products and services, extensive employee wellness programs, and supplemental benefit programs such as critical illness/accident hospital indemnity/group legal. Our employees also have access to paid parental leave, adoption reimbursement, disability benefits, and life and accidental death insurance. Conclusion If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Representative - Sales at blithequark, you will have the chance to make a real difference in the lives of our customers and contribute to the success of our company. Don't miss out on this opportunity to join our team and start your journey with blithequark today! Apply for this job