Experienced Customer Service Representative - Sales (Hybrid) – Drive Customer Satisfaction and Sales Growth at careerzynith
About careerzynith
At careerzynith, we're a global leader in communications and technology, dedicated to making connections that change the world. With a rich history spanning nearly 150 years, we've been pioneers in innovation, from the invention of the telephone to the widespread availability of 5G and Fiber. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day.
Join our Team and Make a Lasting Impact
We're seeking an experienced Customer Service Representative - Sales (Hybrid) to join our team at careerzynith. As a key member of our Premier Service Consultant team, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. With a strong focus on customer acquisition, sales, service, and retention, you'll have the opportunity to make a lasting impact and grow your career with us.
About the Role
As a Customer Service Representative - Sales (Hybrid), you'll be responsible for handling customer interactions (calls, chats, emails) in a fast-paced environment. Your day-to-day will involve:
* Accurately resolving issues related to service, billing, payments, and collections
* Explaining bills and product features clearly
* Troubleshooting basic problems and seeking higher support if needed
* Building customer confidence and loyalty by resolving issues
* Supporting various customer inquiries, including technical issues
* Working a flexible 40-hour per week schedule, which may include nights and weekends
What We're Looking For
To succeed in this role, you'll need to possess:
* Unwavering customer focus
* Strong work ethic
* Adaptability
* Problem-solving skills
* Attention to detail
Perks and Benefits
Joining our team comes with amazing perks and benefits, including:
* Employee discounts up to 50% off on eligible careerzynith mobility plans and accessories, careerzynith internet (and fiber where available), and careerzynith home phone
* Tuition reimbursement program
* Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
* Paid Parental Leave
* Medical/Dental/Vision coverage
* 401(k) plan
* Additional sick leave beyond what state and local law require may be available but is unprotected
* Adoption Reimbursement
* Disability Benefits (short term and long term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Extensive employee wellness programs
Work from Home (WFH) Requirements
To ensure a seamless WFH experience, you'll need to meet the following requirements:
* Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)
* An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
* You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
Career Growth Opportunities and Learning Benefits
At careerzynith, we're committed to helping you grow your career and develop new skills. As a Customer Service Representative - Sales (Hybrid), you'll have the opportunity to:
* Round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions
* Work with a dynamic team of professionals who are passionate about making connections and changing the world
* Develop your skills in customer acquisition, sales, service, and retention
* Take on new challenges and responsibilities as you grow in your role
Compensation and Perks
As a Customer Service Representative - Sales (Hybrid), you'll earn a competitive hourly rate of $23.45, plus uncapped commissions for sales goals. You'll also enjoy a range of benefits, including employee discounts, tuition reimbursement, and paid Time off and holidays.
Equal Employment Opportunity (EEO) Policy
careerzynith is an equal employment opportunity (EEO) employer, committed to providing a fair and inclusive work environment for all employees. We welcome applications from diverse candidates and are proud to be a leader in diversity and inclusion.
How to Apply
If you're a motivated and customer-focused individual looking to make a lasting impact, we'd love to hear from you! Apply today and take the first step towards a rewarding career with careerzynith.
Apply Job!
**Weekly Hours:** 40
**Time Type:** Regular
**Location:** Mesa, Arizona
Apply for this job
At careerzynith, we're a global leader in communications and technology, dedicated to making connections that change the world. With a rich history spanning nearly 150 years, we've been pioneers in innovation, from the invention of the telephone to the widespread availability of 5G and Fiber. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day.
Join our Team and Make a Lasting Impact
We're seeking an experienced Customer Service Representative - Sales (Hybrid) to join our team at careerzynith. As a key member of our Premier Service Consultant team, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. With a strong focus on customer acquisition, sales, service, and retention, you'll have the opportunity to make a lasting impact and grow your career with us.
About the Role
As a Customer Service Representative - Sales (Hybrid), you'll be responsible for handling customer interactions (calls, chats, emails) in a fast-paced environment. Your day-to-day will involve:
* Accurately resolving issues related to service, billing, payments, and collections
* Explaining bills and product features clearly
* Troubleshooting basic problems and seeking higher support if needed
* Building customer confidence and loyalty by resolving issues
* Supporting various customer inquiries, including technical issues
* Working a flexible 40-hour per week schedule, which may include nights and weekends
What We're Looking For
To succeed in this role, you'll need to possess:
* Unwavering customer focus
* Strong work ethic
* Adaptability
* Problem-solving skills
* Attention to detail
Perks and Benefits
Joining our team comes with amazing perks and benefits, including:
* Employee discounts up to 50% off on eligible careerzynith mobility plans and accessories, careerzynith internet (and fiber where available), and careerzynith home phone
* Tuition reimbursement program
* Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
* Paid Parental Leave
* Medical/Dental/Vision coverage
* 401(k) plan
* Additional sick leave beyond what state and local law require may be available but is unprotected
* Adoption Reimbursement
* Disability Benefits (short term and long term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Extensive employee wellness programs
Work from Home (WFH) Requirements
To ensure a seamless WFH experience, you'll need to meet the following requirements:
* Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)
* An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
* You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
Career Growth Opportunities and Learning Benefits
At careerzynith, we're committed to helping you grow your career and develop new skills. As a Customer Service Representative - Sales (Hybrid), you'll have the opportunity to:
* Round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions
* Work with a dynamic team of professionals who are passionate about making connections and changing the world
* Develop your skills in customer acquisition, sales, service, and retention
* Take on new challenges and responsibilities as you grow in your role
Compensation and Perks
As a Customer Service Representative - Sales (Hybrid), you'll earn a competitive hourly rate of $23.45, plus uncapped commissions for sales goals. You'll also enjoy a range of benefits, including employee discounts, tuition reimbursement, and paid Time off and holidays.
Equal Employment Opportunity (EEO) Policy
careerzynith is an equal employment opportunity (EEO) employer, committed to providing a fair and inclusive work environment for all employees. We welcome applications from diverse candidates and are proud to be a leader in diversity and inclusion.
How to Apply
If you're a motivated and customer-focused individual looking to make a lasting impact, we'd love to hear from you! Apply today and take the first step towards a rewarding career with careerzynith.
Apply Job!
**Weekly Hours:** 40
**Time Type:** Regular
**Location:** Mesa, Arizona
Apply for this job