Experienced Customer Service Representative – Sales (Hybrid) at careerzynith
**Join the careerzynith Team and Revolutionize Customer Service**
Are you passionate about delivering exceptional customer experiences and driving sales growth? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? Look no further! careerzynith is seeking an experienced Customer Service Representative – Sales (Hybrid) to join our team and become the voice of our brand.
**About careerzynith**
careerzynith is a global leader in communications and technology, dedicated to empowering individuals and businesses to connect, innovate, and thrive. With a rich history of innovation and a commitment to excellence, we're shaping the future of customer service and sales. As a member of our team, you'll be part of a dynamic, collaborative environment where creativity, passion, and expertise come together to drive results.
**Your Opportunity to Make an Impact**
As a Customer Service Representative – Sales (Hybrid), you'll be on the frontline of customer acquisition, sales, service, and retention. You'll provide solutions to prospective and existing customers, enhancing their service experience, driving satisfaction, and fostering loyalty. Your day-to-day will be filled with:
* Handling customer interactions (calls, chats, emails) in a fast-paced environment
* Accurately resolving issues related to service, billing, payments, and collections
* Explaining bills and product features clearly
* Troubleshooting basic problems and seeking higher support if needed
* Building customer confidence and loyalty by resolving issues
* Supporting various customer inquiries, including technical issues
* Working a flexible 40-hour per week schedule, which may include nights and weekends
* Paid training to ensure your success
**What We're Looking For**
* Unwavering Customer Focus: You're dedicated to delivering exceptional customer experiences and driving sales growth.
* Strong Work Ethic: You're a self-motivated, results-driven individual who thrives in a fast-paced environment.
* Adaptability: You're flexible and able to adjust to changing priorities and situations.
* Problem-Solving Skills: You're a critical thinker who can analyze complex issues and develop effective solutions.
* Attention to Details: You're meticulous and detail-oriented, ensuring accuracy and quality in all interactions.
**Join Our Team and Enjoy Amazing Perks and Benefits**
* Employee discounts up to 50% off on eligible careerzynith mobility plans and accessories, careerzynith internet (and fiber where available) and careerzynith home phone
* Tuition reimbursement program
* Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
* Paid Parental Leave
* Medical/Dental/Vision coverage
* 401(k) plan
* Additional sick leave beyond what state and local law require may be available but is unprotected
* Adoption Reimbursement
* Disability Benefits (short term and long term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Extensive employee wellness programs
**WFH Requirements**
* You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). careerzynith will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Possibilities are Limitless with careerzynith**
You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of careerzynith, we'd love to hear from you!
**Your Future is Calling. Apply Today!**
Apply Job!
**Equal Employment Opportunity (EEO) Statement**
careerzynith is an equal employment opportunity (EEO) employer and welcomes applications from diverse candidates. We're committed to providing reasonable accommodations for qualified individuals with disabilities.
Apply for this job
Are you passionate about delivering exceptional customer experiences and driving sales growth? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? Look no further! careerzynith is seeking an experienced Customer Service Representative – Sales (Hybrid) to join our team and become the voice of our brand.
**About careerzynith**
careerzynith is a global leader in communications and technology, dedicated to empowering individuals and businesses to connect, innovate, and thrive. With a rich history of innovation and a commitment to excellence, we're shaping the future of customer service and sales. As a member of our team, you'll be part of a dynamic, collaborative environment where creativity, passion, and expertise come together to drive results.
**Your Opportunity to Make an Impact**
As a Customer Service Representative – Sales (Hybrid), you'll be on the frontline of customer acquisition, sales, service, and retention. You'll provide solutions to prospective and existing customers, enhancing their service experience, driving satisfaction, and fostering loyalty. Your day-to-day will be filled with:
* Handling customer interactions (calls, chats, emails) in a fast-paced environment
* Accurately resolving issues related to service, billing, payments, and collections
* Explaining bills and product features clearly
* Troubleshooting basic problems and seeking higher support if needed
* Building customer confidence and loyalty by resolving issues
* Supporting various customer inquiries, including technical issues
* Working a flexible 40-hour per week schedule, which may include nights and weekends
* Paid training to ensure your success
**What We're Looking For**
* Unwavering Customer Focus: You're dedicated to delivering exceptional customer experiences and driving sales growth.
* Strong Work Ethic: You're a self-motivated, results-driven individual who thrives in a fast-paced environment.
* Adaptability: You're flexible and able to adjust to changing priorities and situations.
* Problem-Solving Skills: You're a critical thinker who can analyze complex issues and develop effective solutions.
* Attention to Details: You're meticulous and detail-oriented, ensuring accuracy and quality in all interactions.
**Join Our Team and Enjoy Amazing Perks and Benefits**
* Employee discounts up to 50% off on eligible careerzynith mobility plans and accessories, careerzynith internet (and fiber where available) and careerzynith home phone
* Tuition reimbursement program
* Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
* Paid Parental Leave
* Medical/Dental/Vision coverage
* 401(k) plan
* Additional sick leave beyond what state and local law require may be available but is unprotected
* Adoption Reimbursement
* Disability Benefits (short term and long term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Extensive employee wellness programs
**WFH Requirements**
* You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). careerzynith will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Possibilities are Limitless with careerzynith**
You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of careerzynith, we'd love to hear from you!
**Your Future is Calling. Apply Today!**
Apply Job!
**Equal Employment Opportunity (EEO) Statement**
careerzynith is an equal employment opportunity (EEO) employer and welcomes applications from diverse candidates. We're committed to providing reasonable accommodations for qualified individuals with disabilities.
Apply for this job