**Experienced Customer Service Representative - Retention (Work From Home) - arenaflex Chicago, Illinois**
As a Customer Service Representative - Retention at arenaflex, you will be the voice of our company, creating meaningful connections with each customer and redefining customer service. You will play a crucial role in sustaining the customer relationship as the last line of defense in preventing churn, leveraging solution-based retention strategies to address customer needs while reintroducing the value and benefits of our products and services. Your goal will be to deliver personalized and timely solutions to effectively service customers and retain their business.
**About arenaflex**
arenaflex is a global leader in communications and technology, dedicated to providing innovative solutions that connect people and businesses. As a member of our team, you will be part of a dynamic and collaborative environment that values creativity, innovation, and customer satisfaction. Our mission is to empower our customers to stay connected to what matters most, and we are seeking a talented and customer-focused individual to join our team as a Customer Service Representative - Retention.
**How You'll Make an Impact**
As a Premier Service Consultant specializing in customer retention, you will:
* Instill confidence and loyalty in customers by using problem-solving to deescalate issues and reverse the course of cancellation requests into save opportunities and right-fitting customers with the latest technology, services, and offers.
* Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
* Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records.
* Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services.
* Step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services.
* Work a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.
**What You Can Look Forward to**
* Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant.
* Competitive hourly rate of $18.93 per hour, with additional incentives in commissions yearly if all sales goals are met.
* A comprehensive benefits package, including:
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
+ Paid Parental Leave
+ Additional sick leave beyond what state and local law require may be available but is unprotected
+ Adoption Reimbursement
+ Disability Benefits (short term and long term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Extensive employee wellness programs
+ Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex phone
**What We're Looking for**
* Call center or customer service experience.
* Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
**WFH Requirements**
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Growth Opportunities**
As a Customer Service Representative - Retention at arenaflex, you will have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity (EEO) employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds and perspectives.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our work-from-home roles and to submit your application.
**Weekly Hours:** 40
**Time Type:** Regular
**Location:** Chicago, Illinois
We look forward to hearing from you!
**About arenaflex**
arenaflex is a global leader in communications and technology, dedicated to providing innovative solutions that connect people and businesses. As a member of our team, you will be part of a dynamic and collaborative environment that values creativity, innovation, and customer satisfaction. Our mission is to empower our customers to stay connected to what matters most, and we are seeking a talented and customer-focused individual to join our team as a Customer Service Representative - Retention.
**How You'll Make an Impact**
As a Premier Service Consultant specializing in customer retention, you will:
* Instill confidence and loyalty in customers by using problem-solving to deescalate issues and reverse the course of cancellation requests into save opportunities and right-fitting customers with the latest technology, services, and offers.
* Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
* Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records.
* Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services.
* Step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services.
* Work a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.
**What You Can Look Forward to**
* Paid training and additional resources to support success in your new role as an arenaflex Premier Service Consultant.
* Competitive hourly rate of $18.93 per hour, with additional incentives in commissions yearly if all sales goals are met.
* A comprehensive benefits package, including:
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
+ Paid Parental Leave
+ Additional sick leave beyond what state and local law require may be available but is unprotected
+ Adoption Reimbursement
+ Disability Benefits (short term and long term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Extensive employee wellness programs
+ Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex phone
**What We're Looking for**
* Call center or customer service experience.
* Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
**WFH Requirements**
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Growth Opportunities**
As a Customer Service Representative - Retention at arenaflex, you will have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity (EEO) employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds and perspectives.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our work-from-home roles and to submit your application.
**Weekly Hours:** 40
**Time Type:** Regular
**Location:** Chicago, Illinois
We look forward to hearing from you!