**Experienced Customer Service Representative – Remote Support Specialist for blithequark**

Are you a customer-focused individual with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a national leader in filing service of legal documents, as a Customer Service Representative – Remote Support Specialist. At blithequark, we pride ourselves on being a forward-thinking organization that has been revolutionizing the legal document filing industry for over 30 years. With a team of 350 talented professionals spread across the United States, we continue to push the boundaries of innovation and excellence. Our headquarters is located in Seattle, and we have offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, and Washington DC, among others. As a Customer Service Representative – Remote Support Specialist, you will be an integral part of our team, responsible for providing top-notch support to our customers. Your exceptional communication skills, problem-solving abilities, and adaptability will enable you to excel in this role, ensuring that our customers receive the best possible experience. **Job Overview:** The Customer Service Representative – Remote Support Specialist will be responsible for addressing and resolving customer inquiries and issues, providing information and updates, and ensuring seamless order processing. This role requires a unique blend of technical skills, diplomacy, and the ability to think on your feet. If you're a customer-centric individual with a passion for delivering exceptional support experiences, we encourage you to apply. **Key Responsibilities:** * Respond to customer support tickets, including answering questions and resolving issues related to existing orders * Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online * Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field * Document issues in Confluence * Visit court dockets for information on case filing and occasionally pull filed papers * Perform other job-related duties as assigned **Qualifications:** * High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone * Technology-driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred * Document manipulation experience * Ability to read, write, and speak English * Ability to transcribe information, review an order, investigate issues, and implement solutions * Ability to perform repetitive tasks with accuracy * Ability to maintain a high level of work product in often stressful situations * Ability to anticipate issues and circumvent them * Ability to implement new processes and changes and improve performance * Typing speed of at least 55 wpm **Why Join blithequark?** At blithequark, we believe that our employees are the driving force behind our success. That's why we offer a comprehensive benefits package, including: * Health, Dental, Vision insurance * 401(k) * Disability insurance * Employee assistance program * Paid time off * Referral program * Starting Pay: $12.00 per hour * * This position is 100 percent remote, located anywhere in Puerto Rico ** **Schedule:** Full-time, Monday thru Friday **What We Offer:** * A dynamic and supportive work environment * Opportunities for career growth and professional development * A comprehensive benefits package * A competitive salary and bonus structure * A chance to work with a forward-thinking organization that is revolutionizing the legal document filing industry **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application. **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Contact Us:** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information]. We look forward to hearing from you! **Join Our Team Today:** At blithequark, we're passionate about delivering exceptional support experiences to our customers. If you share our passion and values, we invite you to join our team today. Apply now and take the first step towards a rewarding career with a forward-thinking organization that is revolutionizing the legal document filing industry. Apply for this job