**Experienced Customer Service Representative – Remote Support for iLottery Industry**

At arenaflex, we're passionate about delivering exceptional customer experiences and shaping the future of the iLottery industry. As a Customer Service Representative, you'll play a vital role in providing top-notch support to our players, ensuring their online Lottery gaming experience is seamless and enjoyable. If you're a customer-centric individual with a passion for innovation and a knack for problem-solving, we'd love to hear from you! **About arenaflex** arenaflex is a pioneering force in the iLottery industry, powering the most profitable programs in North America through our cutting-edge technology, innovative solutions, and comprehensive suite of player services. As a digitally born company, we've always been driven by innovation, and our commitment to excellence has earned us a reputation as a trusted partner to the largest share of U.S. Lotteries. **What You'll Do** As a Customer Service Representative, you'll be the face of arenaflex, interacting with players through live instant messaging, email, and telephone to provide exceptional support and resolve technical issues. Your responsibilities will include: * Interacting with customers to provide information and process inquiries about accounts, products, and services * Troubleshooting technical issues related to computer/tablet/cell phone applications according to established department policies and protocols * Responding to and processing inbound calls, real-time chat communications, emails, and making outgoing calls * Communicating special marketing offers to VIP customers * Providing timely feedback to the company regarding service failures or customer concerns * Maintaining customer confidentiality * Adopting and promoting company values * Remaining current on all new developments and procedures regarding department and company protocols * Working according to set goals and targets * Having fun! **What You'll Bring** To succeed in this role, you'll need: * A High School diploma or equivalent, with some college preferred * 2 or more years of inbound/support call center experience * 1 or more years of working remotely and achieving set KPI's * Reliable internet and the ability to pass an internet speed test * Ability to travel to lottery headquarters once each quarter * Camera readiness while working * Advanced knowledge of computers and Windows Office Programs * Experience with computers, smartphones, tablets, and the ability to troubleshoot internet connectivity, app, and browser issues * Highly developed verbal, interpersonal, and written communication skills, with the ability to relate to others, maintain a friendly, professional, and courteous demeanor while assisting members and co-workers throughout the day * Demonstrated accuracy with a consistent attention to detail * Possess independent judgment, discretion, and initiative in the absence of specific directions from management * Good grammatical and typing/data entry skills with an emphasis on accuracy * Ability to thrive in a fast-paced, dynamic work environment and work effectively and efficiently while maintaining a high level of member service * Organized with excellent time-management skills * Previous technical support experience an asset **Why Work at arenaflex?** We're a company that values innovation, teamwork, and customer satisfaction. As a Customer Service Representative, you'll have the opportunity to: * Work with a talented team of industry experts who are passionate about delivering exceptional customer experiences * Contribute to the growth and success of the iLottery industry * Develop your skills and knowledge through ongoing training and professional development courses * Enjoy a comprehensive benefits package, including health, vision, and dental insurance, life insurance, 401K savings program, paid vacation and personal time, and more * Participate in our quarterly profit-sharing program and fully paid parental leave program * Work from the comfort of your own home, with a company-provided laptop and all the necessary tools to succeed **About arenaflex's Culture** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team members are passionate about innovation, customer satisfaction, and teamwork, and we're always looking for talented individuals who share our values. If you're a customer-centric individual with a passion for problem-solving and a knack for innovation, we'd love to hear from you! **How to Apply** If you're ready to join a dynamic team of industry experts and contribute to the growth and success of the iLottery industry, please submit your application through our website or by clicking on the link below. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply for this job