**Experienced Customer Service Representative - Remote Position at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse customers? If so, we invite you to join our team at blithequark as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our customers, resolving their inquiries, and exceeding their expectations. **About blithequark** At blithequark, we are committed to putting people first and achieving success with integrity. As North America's largest comprehensive waste management environmental solutions provider, we strive to make a positive impact on our communities and the environment. Our team is dedicated to providing innovative solutions to our customers, and we are constantly working to make blithequark a great place to work and grow a career. **Job Summary** As a Customer Service Representative at blithequark, you will be responsible for handling inbound customer service calls related to a wide variety of inquiries, including billing and proration, service changes, cancellations, and missed service inquiries. You will work in a fast-paced, high-volume environment, using multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries. Your exceptional communication skills, active listening abilities, and problem-solving skills will enable you to consistently provide an exceptional level of customer service, even in complex situations. **Key Responsibilities** * Fields customer service inquiries and handles customer service transactions independently and proficiently * Demonstrates active listening skills, confirms understanding of customer needs, issues, and requests * Uses authorized systems to gather information, provide information, and/or update customer records * Provides standard information and education regarding service options, charges, billing, and contracts * Demonstrates ownership of the customer issue by providing one call resolution * Makes every reasonable attempt to resolve the customer's issue and exhausts all other solutions before escalating the customer's query * Serves as an advocate for customers with repeat issues by engaging the right department and people within blithequark * Communicates concise and accurate information * Listens for and identifies opportunities to cross-sell additional products and services * Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information * Supports other service lines when required * Attempts to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives * Meets or exceeds service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals * Completes cross-training with Operations, Sales, and Billing **Qualifications** * Education: High school diploma or G.E.D (accredited) * Experience: One (1+) year of previous call center customer experience (in addition to education requirement) * Remote Work Requirements: + High Speed Internet (Minimum 50mbs download and 10mbs upload) + A private workspace in which the employee is able to work the entirety of their shift without interruptions or distractions + The ability to physically connect the computer to the modem or router * Certificates, Licenses, Registrations or Other Requirements: None required * Other Knowledge, Skills or Abilities Required: + Excellent verbal, written, and analytical skills + Computer skills - MS Office + Typing Skills + Professional phone etiquette + Ability to multitask + Ability to react well under pressure and treats others with respect + Identifies and resolves problems in a timely manner + Prioritizes and plans work activities + Focuses on solving conflicts and listening to others without interrupting + Is consistently at work and on time + Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards + Balances team and individual responsibilities and helps build a positive team spirit + Adapts and able to deal with frequent changes in the work environment + Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments + Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner **Work Environment** * Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day * Required to exert physical effort in handling objects less than 30 pounds rarely * Normal setting for this job is: office setting **Compensation and Benefits** * The expected salary range for this position is $15.00 - 20.00 * The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location * Benefits: + Medical, Dental, Vision, Life Insurance, and Short Term Disability + Stock Purchase Plan + Company match on 401K + Paid Vacation, Holidays, and Personal Days **Why Join blithequark?** At blithequark, we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make blithequark a great place to work and grow a career. We Are blithequark is what defines the perks of being in the blithequark family - from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow. **How to Apply** If this sounds like the opportunity that you have been looking for, please click "Apply" to submit your application. We look forward to hearing from you! Apply for this job