**Experienced Customer Service Representative – Remote Patient Support**

At blithequark, we're dedicated to revolutionizing the way respiratory care is delivered to our patients. As a leading provider of oxygen, durable medical equipment, and clinical respiratory services, we're committed to creating a culture of inclusivity, open communication, and friendly collaboration. We're seeking highly skilled and compassionate Remote Customer Service Representatives to join our Customer Support Center, where you'll play a vital role in delivering exceptional patient care and support. **Why Join blithequark?** * **Culture**: Our inclusive, open, and friendly environment is focused on the success and well-being of our associates. We believe in fostering a culture of collaboration, respect, and empathy, where every voice matters. * **Benefits**: Our comprehensive benefits package is designed to fit your individual needs, offering flexibility and support for your personal and professional growth. From comprehensive health insurance to paid time off and professional development assistance, we've got you covered. * **Growth**: As an industry leader, we're constantly innovating and transforming the way respiratory care is delivered to our patients. Join us, and you'll have the opportunity to grow with a dynamic organization that's shaping the future of healthcare. **Job Summary** As a Remote Customer Service Representative, you'll be the primary point of contact for patients, healthcare professionals, and internal teams. Your role will involve accurately entering patient orders and related medical information into our company software application, making timely updates and corrections, and effectively communicating with our stakeholders. You'll work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization. **Responsibilities** * Accurately enter patient orders and related medical information into our company software application * Make timely updates and corrections to patient orders * Effectively communicate with healthcare professionals and patients via phone, email, or other communication channels * Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization * Collaborate with internal teams to resolve patient concerns and issues * Maintain accurate and up-to-date records of patient interactions and communications * Participate in ongoing training and professional development to enhance your skills and knowledge **Qualifications** * **Communication Skills**: Successfully manage both inbound and outbound phone calls in a positive and professional manner, using exceptional verbal and written communication, interpersonal, and active-listening skills. * **Analytical Skills**: Read and analyze documents such as patient orders, identifying key information and taking action accordingly. * **Time-Management and Organizational Skills**: Prioritize issues and respond accordingly, managing multiple expectations in a fast-paced environment. * **Technical Skills**: Proficient in using computer software applications, including our company software application, and have experience with data entry. * **Education and Experience**: High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience. * **Computer Requirements**: Familiarity with using a computer, including internet, browser, and operating system requirements (see below). **Technology Requirements** * **Internet**: High-speed internet connection (minimum 50 mbps download / 20 mbps upload) * **Ethernet Port or Adaptor**: Must be hard-wired to the internet (Wi-Fi is not supported) for PC or hard phone * **Processor**: 1.6 GHz or greater * **Memory**: Minimum of 8 GB RAM * **Browser**: Chrome, Edge * **Operating System**: Windows 10 or 11 (no Chromebooks, no Macs) * **Monitors**: Dual monitors * **Headset and Webcam or Internal Camera**: Wired, USB to be used during training/interviews * **Private HIPPA Compliant Workspace**: Must be in a non-shared room of the residence **Benefits** * **401(k)**: Blithequark offers a 401(k) plan to help you save for your future. * **401(k) Matching**: We match a portion of your 401(k) contributions to help you grow your retirement savings. * **Dental Insurance**: Comprehensive dental insurance to protect your oral health. * **Health Insurance**: Affordable health insurance to cover you and your loved ones. * **On-the-Job Training**: Ongoing training and professional development to enhance your skills and knowledge. * **Paid Time Off**: Generous paid time off to recharge and relax. * **Professional Development Assistance**: Support for continuing education and professional certifications. * **Referral Program**: Earn rewards for referring friends and family to join our team. * **Vision Insurance**: Comprehensive vision insurance to protect your eye health. * **Work from Home**: Enjoy the flexibility of working from home, with a private HIPPA compliant workspace. **Job Type** * **Full-time**: This is a full-time remote position, requiring a minimum of 30 hours per week. **Work Location** * **Remote**: Work from the comfort of your own home, with a private HIPPA compliant workspace. **How to Apply** If you're a motivated and compassionate individual with excellent communication and analytical skills, we encourage you to apply for this exciting opportunity. Visit our website to submit your application and join our team at blithequark. Apply for this job