**Experienced Customer Service Representative – Remote Opportunity with Comprehensive Benefits Package**
About Us
Arsenault is a rapidly growing national quality improvement and care management organization dedicated to ensuring that over 20 million people receive the right care, at the right time, in the right setting. Our mission-driven approach is centered around improving lives through healthcare quality and clinical expertise. We are a people-focused organization that values our employees and provides the training and support to help them excel in their careers.
Join Our Team
We are seeking an experienced Customer Service Representative to join our team in a fully remote position. As a Customer Service Representative, you will play a vital role in providing exceptional customer service support to our Review Team, including interacting with beneficiaries and providers via the helpline, creating and formatting letters, and maintaining timeliness. This position requires strong decision-making skills, particularly in complex appeals situations.
Perks of This Role
Full-time remote position with rotational shifts available for EST, CT, or PST
Comprehensive benefits package, including medical, dental, vision, and 401k with match
Paid time off for a great work-life balance
Opportunities for career growth and advancement in a rapidly growing national organization
Responsibilities
As a Customer Service Representative, your key responsibilities will include:
Typing/merging, proofing for clarity, printing, and mailing correspondence
Communicating verbally and in writing with external customers to furnish and request review information
Fostering effective working relationships between Arsenault's internal and external customers
Assisting with and participating in Review Team in identifying areas for potential improvement, as noted on case reviews and process
Answering the Beneficiary Helpline through the utilization of the hunt group and available light functions
Determining how to best assist callers either by a service offered by Arsenault or by referring them to an external agency and properly entering referrals into the CMS system
Ensuring all letters are sent out in a timely manner with correct components included and reviewed for grammatical and spacing errors
Getting and validating notices and all components of medical records
Providing intake for all appeals received by Arsenault
Proficient in customer service guidelines and standards
Utilizing internal quality control tools to assess individual work and team processes
Qualifications
To be successful in this role, you will need:
A high school diploma or equivalent
Post-high school business courses are helpful
Medical terminology is desired
Excellent verbal communication skills, courteous and patient demeanor, and a customer-oriented approach
Good grammar, punctuation, spelling, hyphenation, and written communications skills
Customer-focused, results-oriented, and capable of building and maintaining relationships with internal and external customers
Flexibility and ability to work as a team member and support team decisions
General knowledge of a PC-based computer system is desirable, and knowledge of various software packages with the ability to learn additional software packages as needed
Ability to multi-task and prioritize assignments
Good organizational skills and ability to work independently
Experience
We are looking for candidates with:
Two to three years of clerical experience, including word processing, various filing systems, and telephone customer service responsibilities
Prior work in a healthcare setting or medical terminology is recommended
Previous data entry or other clerical experience is a plus
Career Growth Opportunities and Learning Benefits
Arsenault is committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to:
Develop your skills and knowledge in customer service, healthcare, and quality improvement
Participate in training and development programs to enhance your performance and career advancement
Collaborate with a talented team of professionals who share a passion for improving lives through healthcare quality and clinical expertise
Work Environment and Company Culture
Arsenault is a dynamic and supportive work environment that values diversity, equity, and inclusion. Our company culture is centered around:
Collaboration and teamwork
Continuous learning and professional development
Customer-focused approach
Flexibility and work-life balance
Compensation, Perks, and Benefits
Arsenault offers a comprehensive benefits package, including:
Medical, dental, and vision insurance
401k with match
Paid time off for a great work-life balance
Corporate wellness programs
Education assistance
Corporate discounts
Conclusion
If you are a motivated and customer-focused individual who is passionate about improving lives through healthcare quality and clinical expertise, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at Arsenault, you will have the chance to make a real difference in the lives of individuals across the country while developing your skills and knowledge in a dynamic and supportive work environment.
How to Apply
To apply for this position, please visit our website at [insert website URL]. We thank all applicants for their interest; however, only those selected to advance in our interview process will be contacted.
Apply Now
Arsenault is a rapidly growing national quality improvement and care management organization dedicated to ensuring that over 20 million people receive the right care, at the right time, in the right setting. Our mission-driven approach is centered around improving lives through healthcare quality and clinical expertise. We are a people-focused organization that values our employees and provides the training and support to help them excel in their careers.
Join Our Team
We are seeking an experienced Customer Service Representative to join our team in a fully remote position. As a Customer Service Representative, you will play a vital role in providing exceptional customer service support to our Review Team, including interacting with beneficiaries and providers via the helpline, creating and formatting letters, and maintaining timeliness. This position requires strong decision-making skills, particularly in complex appeals situations.
Perks of This Role
Full-time remote position with rotational shifts available for EST, CT, or PST
Comprehensive benefits package, including medical, dental, vision, and 401k with match
Paid time off for a great work-life balance
Opportunities for career growth and advancement in a rapidly growing national organization
Responsibilities
As a Customer Service Representative, your key responsibilities will include:
Typing/merging, proofing for clarity, printing, and mailing correspondence
Communicating verbally and in writing with external customers to furnish and request review information
Fostering effective working relationships between Arsenault's internal and external customers
Assisting with and participating in Review Team in identifying areas for potential improvement, as noted on case reviews and process
Answering the Beneficiary Helpline through the utilization of the hunt group and available light functions
Determining how to best assist callers either by a service offered by Arsenault or by referring them to an external agency and properly entering referrals into the CMS system
Ensuring all letters are sent out in a timely manner with correct components included and reviewed for grammatical and spacing errors
Getting and validating notices and all components of medical records
Providing intake for all appeals received by Arsenault
Proficient in customer service guidelines and standards
Utilizing internal quality control tools to assess individual work and team processes
Qualifications
To be successful in this role, you will need:
A high school diploma or equivalent
Post-high school business courses are helpful
Medical terminology is desired
Excellent verbal communication skills, courteous and patient demeanor, and a customer-oriented approach
Good grammar, punctuation, spelling, hyphenation, and written communications skills
Customer-focused, results-oriented, and capable of building and maintaining relationships with internal and external customers
Flexibility and ability to work as a team member and support team decisions
General knowledge of a PC-based computer system is desirable, and knowledge of various software packages with the ability to learn additional software packages as needed
Ability to multi-task and prioritize assignments
Good organizational skills and ability to work independently
Experience
We are looking for candidates with:
Two to three years of clerical experience, including word processing, various filing systems, and telephone customer service responsibilities
Prior work in a healthcare setting or medical terminology is recommended
Previous data entry or other clerical experience is a plus
Career Growth Opportunities and Learning Benefits
Arsenault is committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to:
Develop your skills and knowledge in customer service, healthcare, and quality improvement
Participate in training and development programs to enhance your performance and career advancement
Collaborate with a talented team of professionals who share a passion for improving lives through healthcare quality and clinical expertise
Work Environment and Company Culture
Arsenault is a dynamic and supportive work environment that values diversity, equity, and inclusion. Our company culture is centered around:
Collaboration and teamwork
Continuous learning and professional development
Customer-focused approach
Flexibility and work-life balance
Compensation, Perks, and Benefits
Arsenault offers a comprehensive benefits package, including:
Medical, dental, and vision insurance
401k with match
Paid time off for a great work-life balance
Corporate wellness programs
Education assistance
Corporate discounts
Conclusion
If you are a motivated and customer-focused individual who is passionate about improving lives through healthcare quality and clinical expertise, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at Arsenault, you will have the chance to make a real difference in the lives of individuals across the country while developing your skills and knowledge in a dynamic and supportive work environment.
How to Apply
To apply for this position, please visit our website at [insert website URL]. We thank all applicants for their interest; however, only those selected to advance in our interview process will be contacted.
Apply Now