**Experienced Customer Service Representative – Remote Opportunity with arenaflex**

**Job Summary:** Join arenaflex, a leading organization in the industry, as we seek an experienced Customer Service Representative to join our dynamic team. As a key member of our customer-facing team, you will play a vital role in ensuring a positive customer experience and strengthening customer relationships through professional, timely, and accurate order processing. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a forward-thinking organization that values innovation, teamwork, and customer satisfaction. With a strong commitment to excellence, we strive to create a work environment that fosters growth, learning, and collaboration. Our team is passionate about delivering exceptional customer experiences, and we are seeking like-minded individuals to join our ranks. **Key Responsibilities:** As a Customer Service Representative with arenaflex, you will be responsible for: * Ensuring a positive customer experience through professional, timely, and accurate order processing * Partnering with Sales, Product Management, Accounting, and Operations to meet and exceed customer expectations * Processing customer orders, including accurate and timely order entry, assigning ship dates, and shipping locations * Resolving credit hold issues with customers, accounting department, and sales * Scanning order documents into the optical storage system * Applying barcodes to documents and scanning order documents into the optical storage system * Coordinating with customers and the shipping department to optimize freight costs and resolve delivery issues * Reviewing shipping reports, bills of lading, invoices, orders, customer requirements, and other records to determine priorities and shipping methods required to meet shipping and customer receiving schedules * Utilizing CRM application to verify special pricing and resolve price discrepancies in collaboration with Sales, Accounting, and Customers * Processing Service-Related Complaints (SRC) and ensuring complete resolution * Managing customer returns in accordance with standard procedures * Scheduling and initiating customer returns * Responding to customer inquiries via phone and email regarding order status, including shipping information, inventory availability, freight costs, and pricing * Performing other duties as assigned **Qualifications:** To be successful in this role, you will need: * A high school diploma or equivalent, plus a minimum of two years of related experience and/or training * Ability to work with a personal computer in a Windows environment * Proficiency in Word, Excel, Outlook, and PowerPoint * Microsoft Dynamics 365 experience is preferred **What's in it for you:** As a valued member of the arenaflex team, you can expect: * Highly competitive base pay * FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles * 17 Days of paid and sick and vacation time annually (proration applies year one) * 401K retirement with up to 6% matching program * Tuition reimbursement programs * Excellent dental, vision programs, flex spending accounts, employer-paid life insurance * Free tele-med physician services * Various other company employee-centric perks initiatives, including discounted home/auto insurance programs, supplemental life insurance, and more **Work Environment and Company Culture:** arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we strive to foster a culture of innovation, collaboration, and continuous learning. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being connected to our dynamic team. **Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. **How to Apply:** If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application. Apply for this job