**Experienced Customer Service Representative – Remote Opportunity in Maine**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of problem-solving? If so, we invite you to join blithequark's award-winning customer service organization as a full-time Customer Service Representative. At blithequark, we're revolutionizing the way people interact with our company, and we're looking for talented individuals like you to join our team. As a Customer Service Representative, you'll have the opportunity to work from the comfort of your own home in Maine, providing top-notch support to our customers while developing your skills and growing your career. **About blithequark** blithequark is a leading e-commerce retailer that's changing the way people shop for their pets. With a passion for delivering exceptional customer experiences, we're committed to providing the best possible service to our customers. Our team is made up of passionate, driven individuals who are dedicated to making a difference in the lives of our customers and their pets. **What You'll Do** As a Customer Service Representative, you'll be responsible for engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to problem-solving when something doesn't go as planned. You'll research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution. Some of your key responsibilities will include: * Engaging directly with customers via phone, email, or chat to resolve their queries and concerns * Researching and problem-solving to determine appropriate solutions for customers * Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike * Operating with a willingness to learn and adapt to new situations and challenges * Engaging with teammates, your direct manager, and other team members across the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to a customer-centric culture of collaboration **What You'll Need** To be successful in this role, you'll need: * 2 years of customer service experience * Excellent communication skills (written, verbal, and listening) in a written assessment * Fluency in both Canadian French (Quebecois) and English * Ability to multi-task and perform well in a fast-paced environment * Proficiency in using computers, both for data entry and for rapid navigation through systems and the internet to search for information to help support our customers * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Ability to pass a background check **Technical Requirements** To ensure a smooth and successful experience for our customers, you'll need to meet the following technical requirements: * A large, distraction-free work area with a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10 Mbps+ upload speed) * A computer, monitor, keyboard, mouse, headset, and webcam provided by blithequark * A cell phone or tablet that can be used for two-factor authentication through Okta Verify * Ability to meet and show the required internet speed requirements **Why Join blithequark Customer Service?** At blithequark, we're committed to creating a culture that's inclusive, supportive, and empowering. As a Customer Service Representative, you'll have the opportunity to: * Become your best: We believe in empowering our team members to grow and develop their skills, and we offer ongoing training and development opportunities to help you succeed. * Make a difference: You'll have the opportunity to make a real difference in the lives of our customers and their pets, and to contribute to a culture that's passionate about delivering exceptional customer experiences. * Get support: We offer a range of benefits and resources to support our team members, including competitive wages, medical and dental insurance, 401k, and more. * Get rewarded: We believe in recognizing and rewarding our team members for their hard work and dedication, and we offer a range of incentives and rewards to help you succeed. **Equal Opportunity Employer** blithequark is an equal opportunity employer, and we're committed to creating a culture that's inclusive and supportive of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform the job requirements, please contact [email protected]. **How to Apply** If you're passionate about delivering exceptional customer experiences and you're looking for a challenging and rewarding role, we invite you to apply for this opportunity. Please visit our website to learn more about the application process and to submit your application. Apply Job! Apply for this job