Experienced Customer Service Representative – Remote Opportunity at careerzynith
At careerzynith, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about delivering exceptional customer experiences. As a leading provider of technology, products, and services for the mortgage and real estate industries, we're committed to empowering our customers with personalized solutions that enhance security, compliance, customer satisfaction, and profitability.
Our inclusive, people-first culture has earned us numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We're proud to be a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. Our goal is to create a workplace where everyone feels valued, respected, and empowered to thrive.
**About the Role**
As an Experienced Customer Service Representative at careerzynith, you'll play a critical role in delivering exceptional customer experiences across various business segments. You'll be the face of our company, interacting with customers through web-based applications, email, or telephone to address their queries, problems, and concerns. Your expertise will be essential in resolving 1st and 2nd tier/escalation customer service calls, verifying contacts and account information, and implementing corrective actions to respond to customer requests.
**Key Responsibilities**
* Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems
* Verifies contacts and account information
* Examines customer problems and implements appropriate corrective action to respond to customer requests
* Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action
* Maintains and creates logs, reports, records, and files
* Investigates, coordinates, and tracks a wide range of customer issues and problems
* Makes proactive calls to determine accounts requiring close attention, identifies problems, and works through to resolution
* May interface with offshore call center to answer questions on process or specialized situations
* May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments
* May do order fulfillment, receive orders, reconcile information, update systems, and follow up with customers
* Other duties as assigned
**What You'll Bring**
* High School diploma or equivalent required
* Generally, 2+ years of related customer service experience
* Strong verbal and written skills
* Customer Service skills, including adaptability, attention to detail, patience, and problem-solving
* Proficient MS Office skills
* Ability to navigate a computerized data entry system or other relevant applications
* General knowledge of assigned area's products and customer service activities
**Knowledge, Skills, and Abilities (KSAs)**
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Excellent problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information
* Strong organizational and time management skills
* Ability to work independently and as part of a team
* Proficient in MS Office and other relevant applications
* Ability to navigate a computerized data entry system or other relevant applications
**What We Offer**
At careerzynith, we're committed to creating a workplace where everyone feels valued, respected, and empowered to thrive. We offer a comprehensive benefits package, including:
* Medical, dental, vision, and 401(k) plans
* Paid time off (PTO) and paid sick leave
* Employee stock purchase plan
* Opportunities for career growth and professional development
* A dynamic and inclusive work environment
* Recognition and rewards for outstanding performance
**Why Join careerzynith?**
* Be part of a company that values diversity, equity, and inclusion
* Work with a talented team of innovators and thinkers
* Enjoy a comprehensive benefits package and competitive compensation
* Opportunities for career growth and professional development
* A dynamic and inclusive work environment
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to join a company that values diversity, equity, and inclusion, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [careerzynith Careers Page](#). We can't wait to hear from you!
Apply for this job
Our inclusive, people-first culture has earned us numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We're proud to be a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. Our goal is to create a workplace where everyone feels valued, respected, and empowered to thrive.
**About the Role**
As an Experienced Customer Service Representative at careerzynith, you'll play a critical role in delivering exceptional customer experiences across various business segments. You'll be the face of our company, interacting with customers through web-based applications, email, or telephone to address their queries, problems, and concerns. Your expertise will be essential in resolving 1st and 2nd tier/escalation customer service calls, verifying contacts and account information, and implementing corrective actions to respond to customer requests.
**Key Responsibilities**
* Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems
* Verifies contacts and account information
* Examines customer problems and implements appropriate corrective action to respond to customer requests
* Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action
* Maintains and creates logs, reports, records, and files
* Investigates, coordinates, and tracks a wide range of customer issues and problems
* Makes proactive calls to determine accounts requiring close attention, identifies problems, and works through to resolution
* May interface with offshore call center to answer questions on process or specialized situations
* May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments
* May do order fulfillment, receive orders, reconcile information, update systems, and follow up with customers
* Other duties as assigned
**What You'll Bring**
* High School diploma or equivalent required
* Generally, 2+ years of related customer service experience
* Strong verbal and written skills
* Customer Service skills, including adaptability, attention to detail, patience, and problem-solving
* Proficient MS Office skills
* Ability to navigate a computerized data entry system or other relevant applications
* General knowledge of assigned area's products and customer service activities
**Knowledge, Skills, and Abilities (KSAs)**
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Excellent problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information
* Strong organizational and time management skills
* Ability to work independently and as part of a team
* Proficient in MS Office and other relevant applications
* Ability to navigate a computerized data entry system or other relevant applications
**What We Offer**
At careerzynith, we're committed to creating a workplace where everyone feels valued, respected, and empowered to thrive. We offer a comprehensive benefits package, including:
* Medical, dental, vision, and 401(k) plans
* Paid time off (PTO) and paid sick leave
* Employee stock purchase plan
* Opportunities for career growth and professional development
* A dynamic and inclusive work environment
* Recognition and rewards for outstanding performance
**Why Join careerzynith?**
* Be part of a company that values diversity, equity, and inclusion
* Work with a talented team of innovators and thinkers
* Enjoy a comprehensive benefits package and competitive compensation
* Opportunities for career growth and professional development
* A dynamic and inclusive work environment
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to join a company that values diversity, equity, and inclusion, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [careerzynith Careers Page](#). We can't wait to hear from you!
Apply for this job