**Experienced Customer Service Representative - Remote Opportunity at blithequark**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we invite you to join our team at blithequark as an Experienced Customer Service Representative. As a key member of our customer-facing team, you will be the first point of contact for our customers, providing top-notch service, support, and solutions to their needs. **About blithequark** blithequark is a leading provider of innovative medical equipment solutions, dedicated to improving the lives of our customers and their loved ones. Our team is passionate about delivering exceptional service, and we're committed to creating a work environment that is inclusive, supportive, and empowering. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team. **Job Summary** As an Experienced Customer Service Representative at blithequark, you will be responsible for providing exceptional service to our customers, responding to their inquiries, resolving issues, and promoting our products and services. You will be the face of our company, and your interactions will shape the customer experience. If you're a people person with a passion for delivering outstanding service, we want to hear from you! **Essential Duties and Responsibilities** * Provide exceptional service to internal and external customers, responding to their inquiries, resolving issues, and promoting our products and services. * Maintain a positive, empathetic, and professional attitude toward customers at all times, even in challenging situations. * Receive requests from multiple sources (phone, fax, e-Commerce, in-person) and complete necessary processes for equipment services. * Coordinate home equipment service requests with Dispatch for prompt delivery. * Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed. * Provide customers with product and service information, including Medicare, Medicaid, and third-party payor sources. * Verify medical necessity, insurance coverage, and physician orders for all insurance-assigned services. * Follow policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance. * Understand and strive to meet or exceed department metrics while providing excellent customer service. * Make sales or recommendations for products or services that may complement client needs, as applicable. * Perform other duties as assigned by management. **Qualifications** To perform this job successfully, an individual must be professional, proactive, and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required. * Education and/or Experience: + High school diploma or general education degree (GED). + 6 months of relevant customer service experience preferred. * Skills & Abilities: + Excellent interpersonal, written, and oral communication skills. + Customer service orientation. + Attention to detail. + Good data entry skills. + Proficiency with computers, with strong typing skills. + Ability to work in a fast-paced environment. **Physical Demands** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is regularly required to sit, talk, and hear. * Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing. * The employee is occasionally required to stand and walk. * The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. * Specific vision abilities required by this job include close vision. **What We Offer** As a remote employee at blithequark, you'll enjoy a competitive salary and benefits package, including: * A comprehensive health insurance plan. * A 401(k) retirement savings plan with company match. * Paid time off and holidays. * Opportunities for professional growth and development. * A dynamic and supportive work environment. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship, age, disability, genetic information, height, weight, marital or veteran status, or any other protected status in accordance with the requirements of applicable federal, state, and local laws. We also provide reasonable accommodation for individuals with disabilities in accordance with applicable law. Apply for this job