**Experienced Customer Service Representative – Remote Opportunity at arenaflex**

**Job Summary:** Join arenaflex, a leading healthcare organization, as an Experienced Customer Service Representative and play a vital role in delivering exceptional patient care and support. As a key member of our team, you will be responsible for resolving customer concerns related to contract provider payments, claim status, and inquiries from hospitals, specialists, and nursing homes. With a strong focus on patient-centered care, arenaflex is committed to empowering our caregivers to thrive in a culture of understanding, commitment, and mutual respect. **About arenaflex:** arenaflex is a comprehensive healthcare organization dedicated to serving the poor and vulnerable. With a rich history of over 100 years, we have grown to become a leading provider of healthcare services across seven states, serving over 120,000 caregivers and 200,000 people annually. Our commitment to patient-focused, whole-person care is built on understanding, commitment, and mutual respect. We believe that every caregiver has the right to work in an inclusive environment that values diversity and promotes equal opportunities for advancement. **Job Responsibilities:** As an Experienced Customer Service Representative, you will be responsible for: * Handling a high volume of inbound and outbound phone calls, emails, and faxes from participants, their families, nursing homes, housing providers, hospitals, and billing offices * Researching payment issues and identifying solutions to resolve customer concerns in a timely and professional manner * Responding to customers in a patient-first attitude, demonstrating excellent spoken and written customer service skills * Entering new enrollees, new auth referrals for hospitals, nursing homes, and home care, updating participant demographics, insurance, and sending and receiving correspondence * Performing other administrative tasks as required **Key Qualifications:** * 5 years of experience in managing high-volume customer service in a healthcare setting, including referral entry, correspondence, payment, and claim inquiries * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong communication and problem-solving skills, with a patient-first attitude * Proficiency in computerized spreadsheet applications, managed care payment systems, and MS Office products * Ability to maintain confidentiality and handle sensitive information with discretion **Preferred Qualifications:** * Bachelor's Degree in Health Care, Customer Service, Business, Accounting, or related field * Experience with Epic, QuickBooks Pro software, or other business accounting software * Certification in customer service or a related field **Why Join arenaflex?** * Competitive pay, including holiday pay and shift pay differentials * Best-in-class benefits, including full medical, dental, and vision coverage from day one * 401(k) plan with employer matching and complementary retirement planner * Generous paid time off for vacation, sick days, and holidays * Tuition reimbursement and student loan forgiveness programs * Wellness and mental health assistance programs * Back-up child and elder care to help with care disruptions for your family * Voluntary benefits, including pet, auto, and home insurance, and more! **About the Team:** arenaflex Home and Community Care (HCC) is a service line within arenaflex, serving over 8,000 caregivers and 2,000 volunteers across seven states. Our core competencies include restorative care, longitudinal care, and care through the end of life. We provide a full range of services and support for people of all ages, especially those facing chronic or life-limiting illnesses. **Equal Opportunity Employer:** arenaflex is proud to be an Equal Opportunity Employer, committed to creating an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected. We believe that every caregiver has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment. **How to Apply:** If you are a motivated and patient-focused individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our benefits and rewards, and to submit your application. **Contact Information:** arenaflex 4400 NE Halsey St Portland, OR 97213 Phone: [insert phone number] Email: [insert email] **Apply Now:** Apply Job! **Note:** The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Check out our benefits page for more information about our Benefits and Rewards. Apply for this job