**Experienced Customer Service Representative – Remote Night Shift Opportunity at arenaflex**
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative on our remote night shift team, you'll play a vital role in ensuring our customers receive the highest level of support and service. If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market. Our team of experts is passionate about delivering exceptional results and building long-lasting relationships with our clients. With a commitment to excellence and a culture of innovation, we're always looking for talented individuals who share our vision and values.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our remote night shift team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction. This is a full-time opportunity with a 12-hour rotating night shift schedule from 6:00pm to 6:00am. After completing our in-person training program, you'll have the opportunity to work from home and enjoy a flexible schedule.
**Key Responsibilities**
As a Customer Service Representative on our remote night shift team, you'll be responsible for:
* Monitoring and closing out Hughes Enterprise Maintenance orders and verifying details pertaining to the work completed
* Assisting with logistics and system support as needed
* Screening and monitoring orders in the system
* Assisting technicians with order closeouts
* Handling internal escalations to ensure orders are accepted and rolled on
* Updating information through data entry
* Running reports and updating trackers as needed
* Assisting with inbound/outbound calls and emails from internal/external customers
**What's in it for you?**
At arenaflex, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. Some of the benefits you can expect include:
* Company-paid premiums for Short-Term Disability, Life Insurance, and Employee Assistance Program
* 401(k) with Company Match
* Medical, Dental, Vision, Long-Term Disability, Critical Care, and Accident Insurance
* Flexible work arrangements, including remote work options
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
**Requirements**
To be successful in this role, you'll need:
* A High School Diploma or GED equivalent
* 1 year of customer service experience preferred
* Effective oral and written communication skills
* Follow-through and the ability to multi-task and meet deadlines
* Ability to work independently and have the willingness to research and suggest creative solutions
* Adaptability and the ability to learn quickly and grasp new instructions easily
* Strong computer navigation skills and knowledge of Microsoft Office
* Ability to work under pressure and respond with urgency
* Willingness to work flexible hours, including weekends, holidays, and overtime as needed
**Schedule**
* In-Person Training at our office located in Green Bay, WI; Monday - Friday; day shift
* 12-hour Rotating Night Shift schedule from 6:00pm to 6:00am
**Pay**
* $15.00 per hour + $2.00 shift differential
**Work Location**
* In-person for training, Remote after training
**Salary Description**
* $15.00 per hour + $2.00 shift differential
If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you. Apply now to join our team and take the first step towards a rewarding career at arenaflex.
Apply Job!
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market. Our team of experts is passionate about delivering exceptional results and building long-lasting relationships with our clients. With a commitment to excellence and a culture of innovation, we're always looking for talented individuals who share our vision and values.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our remote night shift team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction. This is a full-time opportunity with a 12-hour rotating night shift schedule from 6:00pm to 6:00am. After completing our in-person training program, you'll have the opportunity to work from home and enjoy a flexible schedule.
**Key Responsibilities**
As a Customer Service Representative on our remote night shift team, you'll be responsible for:
* Monitoring and closing out Hughes Enterprise Maintenance orders and verifying details pertaining to the work completed
* Assisting with logistics and system support as needed
* Screening and monitoring orders in the system
* Assisting technicians with order closeouts
* Handling internal escalations to ensure orders are accepted and rolled on
* Updating information through data entry
* Running reports and updating trackers as needed
* Assisting with inbound/outbound calls and emails from internal/external customers
**What's in it for you?**
At arenaflex, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. Some of the benefits you can expect include:
* Company-paid premiums for Short-Term Disability, Life Insurance, and Employee Assistance Program
* 401(k) with Company Match
* Medical, Dental, Vision, Long-Term Disability, Critical Care, and Accident Insurance
* Flexible work arrangements, including remote work options
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
**Requirements**
To be successful in this role, you'll need:
* A High School Diploma or GED equivalent
* 1 year of customer service experience preferred
* Effective oral and written communication skills
* Follow-through and the ability to multi-task and meet deadlines
* Ability to work independently and have the willingness to research and suggest creative solutions
* Adaptability and the ability to learn quickly and grasp new instructions easily
* Strong computer navigation skills and knowledge of Microsoft Office
* Ability to work under pressure and respond with urgency
* Willingness to work flexible hours, including weekends, holidays, and overtime as needed
**Schedule**
* In-Person Training at our office located in Green Bay, WI; Monday - Friday; day shift
* 12-hour Rotating Night Shift schedule from 6:00pm to 6:00am
**Pay**
* $15.00 per hour + $2.00 shift differential
**Work Location**
* In-person for training, Remote after training
**Salary Description**
* $15.00 per hour + $2.00 shift differential
If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you. Apply now to join our team and take the first step towards a rewarding career at arenaflex.
Apply Job!