**Experienced Customer Service Representative - Remote - Join arenaflex's Dynamic Team**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our players' expectations. As a Customer Service Representative, you'll play a vital role in shaping the future of the iLottery industry by providing top-notch support to our players. If you're a customer-centric individual with a passion for innovation, we want to hear from you! **About arenaflex** arenaflex is a pioneering force in the iLottery industry, powering the most profitable programs in North America through our cutting-edge technology, interactive games, and comprehensive suite of player services. Our innovative approach has helped us become the go-to partner for regulated lotteries, enabling them to generate incremental revenue for good causes through the online channel. As a joint venture between Pollard Banknote Limited and NeoGames S.A., arenaflex is backed by two industry leaders with a proven track record of success. **What You'll Do** As a Customer Service Representative, you'll be the face of arenaflex, interacting with players through live instant messaging, email, and telephone to provide exceptional support and resolve technical issues. Your key responsibilities will include: * Interacting with customers to provide information and process inquiries about accounts, products, and services * Troubleshooting technical issues related to computer/tablet/cell phone applications according to established department policies and protocols * Responding to and processing inbound calls, real-time chat communications, emails, and making outgoing calls * Communicating special marketing offers to VIP customers * Providing timely feedback to the company regarding service failures or customer concerns * Maintaining customer confidentiality * Adopting and promoting company values * Remaining current on all new developments and procedures regarding department and company protocols * Working according to set goals and targets * Having fun! **What You'll Bring** To succeed in this role, you'll need: * A high school diploma or equivalent, with some college preferred * 2 or more years of inbound/support call center experience * 1 or more years of working remotely and achieving set KPIs * Reliable internet and the ability to pass an internet speed test * Ability to travel to lottery headquarters once each quarter * Camera readiness while working * Advanced knowledge of computers and Windows Office Programs * Experience with computers, smartphones, tablets, and the ability to troubleshoot internet connectivity, app, and browser issues * Highly developed verbal, interpersonal, and written communication skills * Demonstrated accuracy with a consistent attention to detail * Independent judgment, discretion, and initiative in the absence of specific directions from management * Good grammatical and typing/data entry skills with an emphasis on accuracy * Ability to thrive in a fast-paced, dynamic work environment and work effectively and efficiently while maintaining a high level of member service * Organized with excellent time-management skills * Previous technical support experience an asset **Why Work at arenaflex?** We're a team of innovators, thinkers, and doers who are passionate about shaping the future of the iLottery industry. We prioritize innovation, support and empower our team, and deliver exceptional customer experiences. Join us as we continue to drive outstanding returns for good causes and make a meaningful impact on our players' lives. **Our Team Member Benefits** * Comprehensive Health, Vision, and Dental Insurance * Life Insurance & AD&D Insurance * 401K Savings Program (With Competitive Corporate Matching for U.S. Employees) * Paid Vacation and Personal Time * Quarterly Profit-Sharing Program for All Employees Who Have Completed Six Months of Continuous Service * Fully Paid Parental Leave Program * Wellness and Employee Assistance Program (EAP) from Ulliance Life * Company-Provided Laptop * Career Development Opportunities including Ongoing Training and Professional Development Courses (Including the arenaflex Leadership Academy for Emerging Leaders) **Join Our Dynamic Team** If you're a customer-centric individual with a passion for innovation, we want to hear from you! Apply now and take the first step towards joining our dynamic team at arenaflex. **Simple Application Process** Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! **About arenaflex's Culture** At arenaflex, we're committed to creating a culture that values innovation, teamwork, and customer-centricity. Our team members are passionate about delivering exceptional customer experiences and are empowered to make decisions that drive success. We prioritize professional development and offer ongoing training and career growth opportunities to help our team members reach their full potential. **arenaflex's Commitment to Diversity and Inclusion** arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from individuals of all backgrounds and perspectives and are dedicated to providing equal employment opportunities to all employees and applicants for employment. 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