Experienced Customer Service Representative – Remote in Virginia
Join careerzynith, a leading customer experience company, and ignite your career with our award-winning employment experience. As a Customer Service Representative working remotely in Virginia, you'll be a part of bringing humanity to business. Our employees have spoken, and our purpose, team, and company culture are amazing, with our Great Place to Work certification in the United States saying it all!
**About careerzynith**
careerzynith is a global company that's been making customers happy since 1982. We help companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
**What You'll Be Doing**
As a Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll have ownership over resolving escalated or complex calls from customers, providing answers, consulting on products with compassion, and resolving their issues with a smile. You'll be the difference between their customer experience being just average or an exceptional one.
**A Typical Day**
* Answer incoming communications from customers
* Conduct research to provide answers for customers to resolve their issues
* Collaborate with team members to ensure seamless customer experiences
* Participate in ongoing training and development to enhance your skills and knowledge
**What You Bring to the Role**
* 6 months or more of customer services experience
* High school diploma or equivalent
* Recognize, apply, and explain product or service knowledge
* Computer experience
* High-speed internet (>15 mbps)
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
* Strong empathy and customer-centric approach
**What You Can Expect**
* Supportive team environment that encourages career growth and professional development
* Inclusive culture and community-minded organization where giving back is encouraged
* Global team of curious lifelong learners guided by our company values
* Base wage starting at $15.25 per hour plus performance bonus and opportunities
* Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
* Opportunities for advancement and career growth within the company
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our careerzynith community is here for you as one dynamic, global family.
**Reporting and Teamwork**
You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. You'll work collaboratively with team members to ensure seamless customer experiences and participate in ongoing training and development to enhance your skills and knowledge.
**Diversity, Equity, and Inclusion**
careerzynith is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
**Primary Location**
US-VA-Hampton
**Job Type**
Customer Care Representative
**Apply Now**
Ready to join careerzynith and ignite your career? Apply now and become a part of our dynamic team!
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is a global company that's been making customers happy since 1982. We help companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
**What You'll Be Doing**
As a Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll have ownership over resolving escalated or complex calls from customers, providing answers, consulting on products with compassion, and resolving their issues with a smile. You'll be the difference between their customer experience being just average or an exceptional one.
**A Typical Day**
* Answer incoming communications from customers
* Conduct research to provide answers for customers to resolve their issues
* Collaborate with team members to ensure seamless customer experiences
* Participate in ongoing training and development to enhance your skills and knowledge
**What You Bring to the Role**
* 6 months or more of customer services experience
* High school diploma or equivalent
* Recognize, apply, and explain product or service knowledge
* Computer experience
* High-speed internet (>15 mbps)
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
* Strong empathy and customer-centric approach
**What You Can Expect**
* Supportive team environment that encourages career growth and professional development
* Inclusive culture and community-minded organization where giving back is encouraged
* Global team of curious lifelong learners guided by our company values
* Base wage starting at $15.25 per hour plus performance bonus and opportunities
* Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
* Opportunities for advancement and career growth within the company
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our careerzynith community is here for you as one dynamic, global family.
**Reporting and Teamwork**
You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. You'll work collaboratively with team members to ensure seamless customer experiences and participate in ongoing training and development to enhance your skills and knowledge.
**Diversity, Equity, and Inclusion**
careerzynith is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
**Primary Location**
US-VA-Hampton
**Job Type**
Customer Care Representative
**Apply Now**
Ready to join careerzynith and ignite your career? Apply now and become a part of our dynamic team!
Apply Job!
Apply for this job