Experienced Customer Service Representative – Remote in Virginia
Join careerzynith, a global leader in customer experience solutions, and ignite your career with a purpose-driven role that brings humanity to business. As a Customer Service Representative working remotely in Virginia, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.
**About careerzynith**
careerzynith is a company that's all about making customers happy. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. We're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our commitment to diversity and inclusion is at the heart of everything we do, and we strive to reflect the communities we serve.
**What You'll Be Doing**
As a Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll have ownership over resolving escalated or complex calls from customers, providing answers, consulting on products with compassion, and resolving issues with a smile. Whether it's getting answers for customers quickly or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
**A Typical Day**
* Answer incoming communications from customers
* Conduct research to provide answers for customers to resolve their issues
* Collaborate with team members to share knowledge and best practices
* Participate in training and development programs to enhance your skills and knowledge
**What You Bring to the Role**
* 6 months or more of customer service experience
* High school diploma or equivalent
* Recognize, apply, and explain product or service knowledge
* Computer experience
* High-speed internet (>15 mbps)
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing situations
**What You Can Expect**
* Supportive of your career and professional development
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious lifelong learners guided by our company values
* Base wage starting at $15.25 per hour plus performance bonus and opportunities
* A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
* Opportunities for career growth and advancement
* A dynamic and supportive work environment
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our careerzynith community is here for you as one dynamic, global family.
**You'll Report to**
* Team Lead: Our team leads are experienced professionals who will guide and support you in your role. They'll provide feedback, coaching, and guidance to help you succeed.
**About Your Team**
* You'll be part of a global team of customer service representatives who are passionate about delivering exceptional customer experiences.
* Our team is diverse and inclusive, with team members from all over the world.
* We're a community that's committed to supporting each other and working together to achieve our goals.
**Primary Location**
* US-VA-Hampton
**Job Type**
* Full-time
**Apply Now**
If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's making a difference, apply now to become a Customer Service Representative at careerzynith.
Apply for this job
**About careerzynith**
careerzynith is a company that's all about making customers happy. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. We're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our commitment to diversity and inclusion is at the heart of everything we do, and we strive to reflect the communities we serve.
**What You'll Be Doing**
As a Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll have ownership over resolving escalated or complex calls from customers, providing answers, consulting on products with compassion, and resolving issues with a smile. Whether it's getting answers for customers quickly or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
**A Typical Day**
* Answer incoming communications from customers
* Conduct research to provide answers for customers to resolve their issues
* Collaborate with team members to share knowledge and best practices
* Participate in training and development programs to enhance your skills and knowledge
**What You Bring to the Role**
* 6 months or more of customer service experience
* High school diploma or equivalent
* Recognize, apply, and explain product or service knowledge
* Computer experience
* High-speed internet (>15 mbps)
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing situations
**What You Can Expect**
* Supportive of your career and professional development
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious lifelong learners guided by our company values
* Base wage starting at $15.25 per hour plus performance bonus and opportunities
* A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
* Opportunities for career growth and advancement
* A dynamic and supportive work environment
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our careerzynith community is here for you as one dynamic, global family.
**You'll Report to**
* Team Lead: Our team leads are experienced professionals who will guide and support you in your role. They'll provide feedback, coaching, and guidance to help you succeed.
**About Your Team**
* You'll be part of a global team of customer service representatives who are passionate about delivering exceptional customer experiences.
* Our team is diverse and inclusive, with team members from all over the world.
* We're a community that's committed to supporting each other and working together to achieve our goals.
**Primary Location**
* US-VA-Hampton
**Job Type**
* Full-time
**Apply Now**
If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's making a difference, apply now to become a Customer Service Representative at careerzynith.
Apply for this job