**Experienced Customer Service Representative – Remote in New York**

Join the dynamic team at blithequark, a leading global customer experience technology and services company, as a Customer Service Representative working remotely in New York. As a key member of our team, you will be the spark that brightens days and ignites careers, bringing humanity to business and delivering exceptional customer experiences. **About blithequark** At blithequark, we are passionate about making customers happy. Since 1982, we have helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. We talk, message, text, and video chat with millions of customers every day, creating exceptional experiences that start with you. Our business is built on a foundation of customer-focused values that guide our relationships with clients, their customers, and each other. **Our Culture** We are proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. **What You’ll Be Doing** As a Customer Service Representative, you will be the difference between a customer’s experience being just average or an exceptional one. You will: * Answer incoming communications from customers, providing timely and accurate responses to their inquiries * Conduct research to provide answers for customers to resolve their issues, demonstrating a passion for helping others and giving them peace of mind * Consult on products with compassion, ensuring customers feel valued and understood * Resolve customer issues with a smile, showcasing your problem-solving skills and commitment to customer satisfaction **A Typical Day** * You will work remotely from the comfort of your own home, with a high-speed internet connection (>25mbps) and a computer experience * You will be supported by a global team of curious lifelong learners, guided by our company values and committed to your career and professional development * You will have access to 1000s of free courses to support your career growth, wherever that may take you * You will contribute to the success of the customer experience and the overall success of the team, working closely with your Team Lead and colleagues **What You Bring to the Role** * At least 1 year of customer service experience, with a passion for helping others and giving them peace of mind * A high school diploma or equivalent, with a strong foundation in communication and problem-solving skills * The ability to recognize, apply, and explain product or service knowledge, with a willingness to learn and grow * Computer experience, with a high-speed internet connection (>25mbps) and a reliable work-from-home setup **What You Can Expect** * A supportive and inclusive culture, with a global team of curious lifelong learners * A base wage starting at $18.92, with performance bonus opportunities and a healthy benefits package * A comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more * Opportunities for career growth and development, with access to 1000s of free courses and a supportive team * A flexible schedule, with the ability to work from home and maintain a healthy work-life balance **About the Role** We are committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching and engagement, we will provide you with the tools and resources you need to succeed. Our TTEC community is here for you as one dynamic, global family, with a shared commitment to customer satisfaction and excellence. **About the Company** blithequark is a leading global customer experience technology and services company, focused on the design, implementation, and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human-centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. **Company Size** 10,000 employees or more **Industry** Other/Not Classified **Founded** 1982 **Website** **How to Apply** If you are passionate about making customers happy and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Visit our website at to learn more about our company and apply for the Customer Service Representative role. Apply for this job