**Experienced Customer Service Representative - Remote in Multiple Locations**

At arenaflex, we're dedicated to delivering exceptional customer experiences that make a meaningful impact on people's lives. As a Customer Service Representative, you'll play a vital role in helping us achieve this mission by providing top-notch support to our clients and customers. If you're passionate about delivering exceptional service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a global organization that's revolutionizing the way we deliver care and services to millions of people worldwide. Our team is driven by a shared passion for making a difference in the lives of others, and we're committed to creating a culture that's guided by diversity, inclusion, and compassion. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to advancing health equity and improving health outcomes for all. **Join Our Team** We're looking for talented individuals who share our vision and values. If you're a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply. Our Contact Center Apprenticeship program is designed to help you develop new skills and knowledge in the healthcare industry, and our comprehensive training program will equip you with the tools and expertise you need to succeed in this role. **Primary Responsibilities** As a Customer Service Representative, you'll be responsible for: * Answering inbound phone calls and providing a high-quality patient/caller experience * Reviewing patient liability questions and concerns * Scheduling, rescheduling, and canceling appointments * Performing referral coordination, including completing Open Referrals and/or referral tracking queue * Working all assigned work timely according to department standards and documenting all actions in the system * Registering new patients, verifying patient demographics and health insurance, and updating patient information in designated databases * Responding to general information requests and/or inquiries from patients, physicians, medical offices, and other callers * Communicating effectively and in a professional manner * Processing all work-related responsibilities in an efficient, timely, and accurate manner * Other duties as assigned **Required Qualifications** To be successful in this role, you'll need: * A High School Diploma or GED * Must be 18 years of age or older * 1+ years of experience in a call center answering customer service inquiries regarding healthcare * Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications * Ability to work any 8-hour work shift between the hours of 6:30am - 5:30pm PST, Monday through Friday. This may not necessarily be within the individual's time zone in which he/she resides as it is based upon client need and the time zone in which the client operates. Rotating Saturday coverage may be needed/is likely. **Preferred Qualifications** While not required, previous experience using EPIC is a plus. **Telecommuting Requirements** If you're selected for this role, you'll need to: * Have a dedicated work area established that is separated from other living areas, free from noise and distractions, and provides information privacy * Be able to keep all company sensitive documents secure (if applicable) * Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service **Soft Skills** To succeed in this role, you'll need to possess: * Time Management * Attention to Detail * Empathy * All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy **Compensation and Benefits** We offer a competitive salary and a comprehensive benefits package, including: * A comprehensive benefits package * Incentive and recognition programs * Equity stock purchase * 401k contribution (all benefits are subject to eligibility requirements) **Application Deadline** This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. **Diversity and Inclusion** arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **Drug-Free Workplace** arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. **Ready to Join Us?** If you're a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply. Click the link below to submit your application and join our team at arenaflex. Apply for this job