Experienced Customer Service Representative – Remote Healthcare Support and Pharmacy Benefit Services Expert

Welcome to blithequark At blithequark, we are a global Health Service company dedicated to helping people improve their health and vitality. We are seeking dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. As a Customer Service Representative at blithequark, you will have the opportunity to make a real difference in the lives of our members, providers, and pharmacies. Our people make all the difference in our success, and we are committed to providing exceptional customer service and support to those we serve. Job Overview In this role, you will be responsible for answering inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Services (PBS) benefits, mail-order pharmacies, or Medicare. You will take calls back-to-back while toggling through several applications on multiple screens, and attend 100% of trainings and the first 90 days of employment. As a Customer Service Representative, you will be the face of blithequark, and your excellent communication and problem-solving skills will be essential in resolving questions and issues that may be preventing shipment of an order. Key Responsibilities Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Services (PBS) benefits, mail-order pharmacies, or Medicare Take calls back-to-back while toggling through several applications on multiple screens Attend 100% of trainings and the first 90 days of employment Update conversion requests and provide shipment status to members Facilitate transition of requested medications to home delivery Advocate for the member patient by placing phone calls, fax or other means to physician’s office to obtain prescriptions and forward to pharmacy for fulfillment Obtain new prescriptions from physician’s office and record approval status Service incoming calls from doctors’ offices Ensure accurate and complete documentation is entered into the appropriate systems for all contacts (internal/external) to maintain the quality of the home delivery process, document HIPAA compliance and reduce potential legal concerns Resolve questions and/or issues that may be preventing shipment of an order Uphold quality and productivity standards on all transactions Qualifications To be successful in this role, you will need to have a High School diploma or equivalent, and at least 2+ years of relevant experience in Healthcare and/or Call Center. You will also need to have a dedicated workspace with no distractions, and be tech-savvy with strong computer skills including Microsoft Office. Strong organization skills, written, and verbal communication skills are also essential, as well as the ability to provide exceptional listening and customer service skills, and remain calm and helpful even when dealing with difficult callers. Preferred Qualifications 2+ years of relevant experience in Healthcare and/or Call Center Tech Savvy- Strong computer skills including Microsoft Office Strong organization skills, written, and verbal communication skills Ability to provide exceptional listening and customer service skills; remain calm and helpful even when dealing with difficult callers Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience Skills and Competencies To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment and adapt to changing situations. You will also need to be able to work independently and as part of a team, and be committed to providing exceptional customer service and support to our members, providers, and pharmacies. Essential Skills Excellent communication and problem-solving skills Ability to work in a fast-paced environment and adapt to changing situations Ability to work independently and as part of a team Committed to providing exceptional customer service and support Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to learn and grow with our company, and develop the skills and knowledge you need to succeed in your career. You will also have access to a range of training and development programs, including on-the-job training, mentorship, and career development opportunities. Learning Benefits On-the-job training and mentorship Career development opportunities Access to a range of training and development programs Work Environment and Company Culture At blithequark, we are committed to creating a positive and supportive work environment that allows our employees to thrive. We believe in fostering a culture of inclusivity, respect, and empathy, and we are dedicated to making a positive impact on the lives of our employees, members, providers, and pharmacies. As a Customer Service Representative, you will be working from home, and will have the opportunity to virtually connect with your coworkers and customers. Company Culture Inclusive and respectful work environment Positive and supportive culture Committed to making a positive impact on the lives of our employees, members, providers, and pharmacies Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including an hourly rate of $17.75 - $19 USD per hour, depending on relevant factors, including experience and geographic location. We also offer a range of perks and benefits, including medical, vision, dental, and well-being and behavioral health programs, as well as 401(k) with company match, company paid life insurance, tuition reimbursement, and paid time off. Compensation and Benefits Competitive hourly rate of $17.75 - $19 USD per hour Medical, vision, dental, and well-being and behavioral health programs 401(k) with company match Company paid life insurance Tuition reimbursement Paid time off Conclusion If you are a motivated and compassionate individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for the Customer Service Representative role at blithequark. As a Customer Service Representative, you will have the opportunity to make a real difference in the lives of our members, providers, and pharmacies, and to be part of a dynamic and supportive team. Don't miss out on this opportunity to join our team and start making a positive impact today. Apply for this job