**Experienced Customer Service Representative – Remote Health Insurance Enrollment Support**

At blithequark, we're on a mission to revolutionize the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll be a vital part of our team, delivering exceptional customer experiences and helping individuals navigate the complexities of health insurance. With a strong commitment to innovation and customer satisfaction, we're seeking self-driven, dedicated, and customer-centric individuals to join our remote team. **About blithequark** blithequark is a leading provider of cloud-based enrollment tools, serving state-based exchanges, brokers, insurers, and consumers across the country. Our consumer-friendly interface and decision support tools empower millions of consumers to make informed health plan decisions. With a strong focus on innovation and customer satisfaction, we're committed to building a motivating and positive work environment, even in a remote setting. **Why Join blithequark?** As a Remote Customer Service Representative at blithequark, you'll enjoy a range of benefits, including: * Competitive hourly pay rates, with opportunities for performance-based incentives * Flexible, remote work arrangements, allowing you to work from the comfort of your own home * Collaborative and supportive team environment, with opportunities for growth and development * Comprehensive benefits package, including 401K match, Individual Coverage HRA (ICHRA), and paid time off (PTO) * Paid training and certification programs, to ensure your success in the role **Responsibilities** As a Remote Customer Service Representative, you'll be responsible for delivering exceptional customer experiences, providing technical support, and managing customer accounts. Your key responsibilities will include: * Inbound and outbound calls, to provide customer support and resolve issues * Delivering the highest level of customer service experience consistently, through creative problem-solving and effective communication * Managing customer accounts, including application data entry and online chat inquiries * Interpreting and following defined procedures and policies, to ensure compliance with regulated guidelines * Flexibility and adaptability to changing projects and updates, with a focus on time and task management * Extensive self-study, training, and testing, to ensure eligibility for certification and promotions **Requirements** To succeed as a Remote Customer Service Representative at blithequark, you'll need: * 18 years of age or older * Minimum internet speed of 35 mb/s * Dedicated, private, and secure workspace * Personal laptop or desktop computer required for the training period * Commitment to full attendance during the 3-week training period * Completion of a background check and health screening * Cable/Fiber Broadband Internet with a hard-wired Ethernet connection is required * NOT compatible: Mobile Internet Service Providers and Satellite **Qualifications** To excel in this role, you'll need: * Moderate to advanced computer skills * High level of comfort learning new technology * High level of professionalism * Excellent verbal and written communication skills * Comfortable working from home * Self-motivated and success-driven **Preferred Experience** While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance, or the Affordable Care Act, would be an asset. Familiarity with CRM systems and practices, as well as Spanish bilingual skills, are also highly valued. **What We Offer** As a Remote Customer Service Representative at blithequark, you'll enjoy a range of benefits, including: * Paid training and certification programs * Full-time, seasonal temp-to-permanent roles * Performance and attendance-based incentives, in addition to the base pay * The convenience of working from home * Collaborative and supportive team environment * 401K match * Individual Coverage HRA (ICHRA) * Paid time off (PTO) **How to Apply** If you're a motivated, customer-centric individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. To learn more and submit your application, please visit our website at [insert link]. Apply for this job