**Experienced Customer Service Representative – Remote Customer Support**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our customer support team, you'll play a vital role in ensuring our customers receive the highest level of service and support. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you. **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market. Our team of experts is dedicated to helping our clients achieve their goals through cutting-edge technology, exceptional customer support, and a commitment to excellence. As a remote customer service representative, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers. **Key Responsibilities** As an Experienced Customer Service Representative, you'll be responsible for providing top-notch customer support to our clients via phone, email, chat, and other communication channels. Your primary duties will include: * Processing orders in a fast-paced environment, ensuring accuracy and efficiency * Entering orders in our ERP system via inbound calls, emails, chat, and SMS * Providing knowledgeable answers to customers regarding product, pricing, and inventory availability inquiries * Helping customers navigate our website and place orders online * Working with internal departments to meet customers' needs * Resolving product returns, shipping inquiries, and order status questions * Developing and maintaining strong customer relationships through relationship building and communication * Anticipating, identifying, managing, and proactively working to seek solutions for potential problems for customers * Reviewing customer orders for accuracy to ensure all information provided is accurate * Utilizing your expertise as a Super User to conduct training for new hires and refresher training * Answering incoming telephone calls in a courteous and professional manner * Informing customers of prices, shipping dates, anticipated delays, and any additional information needed by customers * Complying with quality assurance metrics * Updating customer order/account information in our ERP system * Entering credits in our ERP system * Sending and receiving customer documents in our ERP system * Soliciting sales of new or additional services * Preparing customer reports * Maintaining files for order-related paperwork in an organized manner * Handling customer complaints or escalating when necessary * Backing up team lead or supervisor **NetSuite Skills** As a remote customer service representative, you'll need to be proficient in NetSuite, with a strong understanding of its features and functionality. Your NetSuite skills should include: * Placing orders, issuing RMA's, checking ETA's, accepting payments, creating DTC accounts, pricing and availability, checking order status, and basic understanding of WMS * Highly proficient in NetSuite, with consideration as a Super User * Ability to work reports, email, issue RMA credits, apply payments, apply credits, read financials, manage back orders, and move orders * Proficient and understanding of exports, training, investigating and correcting order issues, working knowledge of special orders, and working as a NetSuite tester * Ability to manage escalations **Technical Skills** As a remote customer service representative, you'll need to possess strong technical skills, including: * Cross-referencing expert searching for parts by dimensions, measuring parts (mounting holes, outside diameter, inside diameter, length) * Core ability to read diagrams and explain them * Basic starting system and how it works, with the ability to diagnose repair points (rebuild over the phone) * Using AEP ERP company websites cross-references for parts * Ability to search for parts with little information (knowing questions to ask) * Diagnosing different symptoms to offer solutions * Ability to place orders across J&N and Stens brands **Drive Organizational Culture** As a remote customer service representative, you'll be expected to demonstrate a positive attitude, be resourceful, communicate cross-functionally, foster change and innovation, and have a passion for winning. You'll be part of a dynamic team that's passionate about making a difference in the lives of our customers. **Education and Qualifications** To be successful in this role, you'll need to possess: * High school diploma, GED, or equivalent experience required * College degree preferred * 5+ years of contact center experience preferred * Leadership experience * Excellent time management skills * Strong organizational skills * Strong business acumen * Excellent oral and written communication skills * Strong teamwork * Bilingual (Spanish and/or French) preferred **Physical Demands** As a remote customer service representative, you'll be working in a home-based environment, and your primary duties will require: * Regularly talking and hearing * Frequently standing, walking, using hands to handle or feel, and reaching with hands and arms * Occasionally sitting for prolonged periods * Lifting up to 30 lbs. using proper lifting techniques **Working Conditions** As a remote customer service representative, you'll be working in a heated and air-conditioned office environment, with a 8-hour shift, day shift. **Compensation and Benefits** arenaflex offers a competitive salary of $18.00 - $20.00 per hour, as well as a range of benefits, including: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance **Application Question(s)** To apply for this role, please answer the following question: * Are you available to work 9:30 am- 6:00 pm EST Mon-Fri? **Experience** To be successful in this role, you'll need to possess: * 2 years of experience processing orders * 5 years of experience in customer service * 5 years of experience in a call center * 1 year of experience working remotely * 1 year of experience with ERP systems **Work Location** As a remote customer service representative, you'll be working from home, with a flexible schedule that allows you to work from anywhere. **Submit Your Application** If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. Apply now and take the first step towards a rewarding new role. Apply for this job