**Experienced Customer Service Representative – Remote Contact Center Chat Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Remote Contact Center Chat Representative. As a key member of our customer support team, you will play a vital role in providing top-notch service to our members through various digital channels, including chat, messaging, email, and phone. **About blithequark** At blithequark, we're more than just a financial institution – we're a community-driven organization committed to empowering our members to achieve their financial goals. With a rich history dating back to 1956, we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our Core Values are built on the principles of faith, love, and inclusivity, and we strive to create a safe, welcoming environment for all employees and members. **A Day in the Life of a Remote Contact Center Chat Representative** As a Remote Contact Center Chat Representative, you will be responsible for: * Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text. * Providing support to ensure online membership applications are completed and submitted within a timely manner. * Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels. * Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support. * Maintaining a strong working knowledge of blithequark's products and services. **Skills and Qualifications** To succeed in this role, you will need: * A High School Diploma or equivalent. * 1 year of experience in a customer service position. * Must meet the requirements for our Telecommuting Program (more information below). * Excellent oral, written, and telephone communication skills. * Strong problem-solving and member service skills. * Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. **Telecommuting Requirements** As a Remote Contact Center Chat Representative, you will be required to: * Have a dedicated workspace. * Maintain a secure and strong internet connection. * Not be a caretaker for any dependents (adult or child) for the entirety of the scheduled shift. * Work in an environment free from loud noises or outside distractions. **Training and Onboarding** The first 60 days of your employment will be spent on-site at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge, where you will receive comprehensive training and onboarding. **Why Join blithequark?** At blithequark, we offer a dynamic work environment, competitive compensation, and a range of benefits that will support your personal and professional growth. Our full-time employees enjoy: * Medical, Dental, and Vision Insurance with generous employer premium contributions. * Health Savings Account with employer contributions for eligible employees. * Employer-Paid Group Life Insurance. * Voluntary Dependent Life Insurance. * Retiree insurance for eligible employees. * Paid Vacation & Sick Leave. * 15 Paid Holidays, including a Cultural Floating Holiday. * 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%. * Paid Time Off to volunteer with approved non-profits and charities. * Tuition Reimbursement Program. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities. **Compensation and Benefits** * Pay Type: Hourly * Min Hiring Rate: $17.00 * Max Hiring Rate: $20.80 * Required Education: High School If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark. Apply for this job