**Experienced Customer Service Representative – Remote Call Center Role in New Jersey**

Are you a highly motivated and customer-focused individual looking for a new challenge in a dynamic and supportive work environment? Do you have a passion for delivering exceptional service and making a real difference in people's lives? If so, we want to hear from you! We are currently seeking an experienced Customer Service Representative to join our team in a remote call center role based in New Jersey. **About Our Company** At TEKsystems, we're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. With a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia, we're a leader in Full-Stack Technology Services, Talent Services, and real-world application. We work with progressive leaders to drive change, and that's the power of true partnership. **Job Summary** As a Customer Service Representative, you will be responsible for answering inquiries from Marketplace individual consumers, including general information and assisting individuals and families in applying for health care coverage through the Marketplace. This is a remote call center role, and you will be working from the comfort of your own home in New Jersey. We offer a competitive salary, a state-of-the-art and comfortable workspace, and a supportive team environment. **Key Responsibilities** * Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policy, and procedures, and protocols, including but not limited to the confidentiality and privacy policies. * Respond effectively to all forms of inbound and outbound contacts. * Track and document all inquiries using the applicable systems. * Process new applications for health care coverage via the telephone, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. * Transfer/refer consumers to appropriate entities according to the established guidelines. * Process life event changes, demographic updates, disenrollment requests, and special Enrollment periods as requested. * Facilitate the fulfillment of caller requests for materials via mail, email, or download. * Facilitate translation services for non-English speaking callers according to procedures. * Escalate calls or issues to the appropriate designated staff for resolution as needed. * Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. * Perform other duties as assigned by management. **Requirements** * High School Diploma, GED, or equivalent. * AA or higher degree preferred. * Minimum of 6 months experience needed. * Strong data entry and telephone skills. * Excellent organizational, interpersonal, written, and verbal communication skills. * Ability to perform comfortably in a fast-paced work environment. * Ability to successfully execute many complex tasks simultaneously. * Ability to work as a team member, as well as independently. * Previous experience with computers, phone systems, and headsets preferred. * Previous experience in customer service and call center preferred. * Bi-lingual Spanish is a plus. **What We Offer** * Competitive salary reflecting your skills and experience. * State-of-the-art and comfortable workspace. * Supportive team environment. * Opportunities for career growth and professional development. * Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off. * Recognition and rewards for outstanding performance. **Work Environment and Culture** Our remote call center is a dynamic and supportive work environment, where you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional service. We value diversity, equity, and inclusion, and are committed to creating a workplace culture that is inclusive and respectful of all employees. **How to Apply** If you believe you have what it takes to succeed in this role, we encourage you to submit your application without delay. We are keen to hear from talented candidates like you. Please visit our website to apply for this exciting opportunity. **Equal Opportunity Employer** We are an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. **Apply Now** Apply for this job