**Experienced Customer Service Representative - Remote**
At arenaflex, we're a performance marketing agency with a single mission: To help brands grow by acquiring their best customers. With a revenue of $50M+ and a strong backing from private equity firm Housatonic Partners, we've been in business for over 13 years and have established ourselves as a leader in the industry. Our headquarters is located in Oakland, CA, with offices in Albuquerque, NM, Austin, TX, and Shelton, CT.
What sets us apart from the rest is our unique approach to marketing. We think less like marketers and more like economists, driving hard against unit economics and aligning ourselves with pay-for-performance models. This approach has allowed us to sit on a trove of data, which we use to guide better business decisions, benchmark performance, and refine our lifetime value (LTV) model.
As we continue to grow and succeed, we're looking for talented individuals who enjoy talking to people over the phone to help them and our clients build successful, lasting relationships. If you're a highly motivated self-starter with a strong work ethic and a positive, professional attitude, we want to hear from you.
**About the Role**
As a Customer Service Representative at arenaflex, your typical day will involve making and taking calls to and from customers to qualify them prior to transferring them to a sales representative at the client. The conversations are primarily with people who have inquired about our clients' services or our clients have an offer for their existing customers to get more from their current services. Our clients come from many different businesses, including mortgages, insurance, education, and other consumer services.
**Responsibilities**
* Make and take customer phone calls
* Successfully use scripts to guide conversations
* Record information on the consumer conversation using arenaflex systems
* Work with different clients and campaigns
* Provide quality customer experiences
**Requirements**
* Strong communication skills
* Experience working with computers
* A quiet work space that is free from noise or distractions
* Previous call center or customer service experience a plus
* Military sensitivity a plus
* Must live in Texas
**Technical Requirements**
* Hardware Requirements (Minimum):
+ Computer Type: Windows-based Desktop or Laptop PC ONLY. (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
+ Operating System: Windows 10
+ Screen Requirements: Minimum required screen resolution is 1366x768. If you have a laptop, a separate monitor (19Β or larger) is highly recommended
+ RAM: 4 GB (minimum)
+ CPU Processor Speed: Dual Core 2 GHz (minimum)
+ Free Disk Space: 20 GB (minimum)
+ USB Ports: 2 available (minimum)
+ USB Headset: Logitech H390 or equivalent
+ Mouse: Standard mouse. No touchpads.
+ Anti-Virus Enabled: Windows Defender or Microsoft Essentials (Pre-installed on most Windows systems)
* Internet Requirements (Minimum):
+ Connection Type: Home DSL, Cable, or Fiber with wired Ethernet connection required. Private/public WiFi, WiMax, Satellite, dial-up, cellular, and/or Hotspots are NOT compatible
+ Connection Speed: Google Speed Test - Consistent 5mb download/5mb upload (more depending on household usage), Latency less than 300. Visit https://clients.amazonworkspaces.com/Health.html and check the US West (Oregon) to ensure your Speed Rating = ACCEPTABLE or FAST
- Modern smartphone required for two-factor authentication.
**Salary and Benefits**
* Starting at $15.00 per hour
* Full-time with flexible shifts available between 7 am and 7 pm MST
* Competitive salary based on experience
* Comprehensive benefits package:
+ Flexible work schedule
+ Paid Time Off
+ Medical, Dental, and Vision coverage
+ Medical/Dependent flexible spending account (FSA)
+ Health Savings Account (HSA)
+ 401k
+ Short Term Disability
+ Life Insurance
+ Accident Insurance
+ Critical Illness Insurance
**Personal Characteristics**
At arenaflex, we're looking for individuals who embody our core values:
* TRUTH: Has confidence in their convictions, can drive direction out of ambiguity, and is excited by the challenge of questioning the status quo to get more out of marketing campaigns. Leverages data to find the truth and demonstrate insights.
* HUSTLE: Knows what hard work looks like and isn't afraid to put in the extra mile to crush a goal.
* PRIDE: Is proud of the results delivered for clients and knows they are different than most teams. This is done without arrogance and in collaboration.
* OWNERSHIP: Knows how to create urgency for both clients and team members, with enthusiasm and straight talk-whatever the situation dictates. Wants to learn fast and find the next winner.
* DRIVEN TO IMPROVE: Open to candid feedback and brings initiative, humility, and a strong desire to learn and grow in a start-up environment.
* BEYOND SELF: Wants to win as a team, as well as give back, add to, and enhance the quality of our LQ way-of-life.
**Diversity, Equity, and Inclusion**
At arenaflex, we're dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't exactly align, we still encourage you to apply. You may be the right fit for this role or other roles.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. Apply now and join our team at arenaflex!
Apply Job!
What sets us apart from the rest is our unique approach to marketing. We think less like marketers and more like economists, driving hard against unit economics and aligning ourselves with pay-for-performance models. This approach has allowed us to sit on a trove of data, which we use to guide better business decisions, benchmark performance, and refine our lifetime value (LTV) model.
As we continue to grow and succeed, we're looking for talented individuals who enjoy talking to people over the phone to help them and our clients build successful, lasting relationships. If you're a highly motivated self-starter with a strong work ethic and a positive, professional attitude, we want to hear from you.
**About the Role**
As a Customer Service Representative at arenaflex, your typical day will involve making and taking calls to and from customers to qualify them prior to transferring them to a sales representative at the client. The conversations are primarily with people who have inquired about our clients' services or our clients have an offer for their existing customers to get more from their current services. Our clients come from many different businesses, including mortgages, insurance, education, and other consumer services.
**Responsibilities**
* Make and take customer phone calls
* Successfully use scripts to guide conversations
* Record information on the consumer conversation using arenaflex systems
* Work with different clients and campaigns
* Provide quality customer experiences
**Requirements**
* Strong communication skills
* Experience working with computers
* A quiet work space that is free from noise or distractions
* Previous call center or customer service experience a plus
* Military sensitivity a plus
* Must live in Texas
**Technical Requirements**
* Hardware Requirements (Minimum):
+ Computer Type: Windows-based Desktop or Laptop PC ONLY. (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
+ Operating System: Windows 10
+ Screen Requirements: Minimum required screen resolution is 1366x768. If you have a laptop, a separate monitor (19Β or larger) is highly recommended
+ RAM: 4 GB (minimum)
+ CPU Processor Speed: Dual Core 2 GHz (minimum)
+ Free Disk Space: 20 GB (minimum)
+ USB Ports: 2 available (minimum)
+ USB Headset: Logitech H390 or equivalent
+ Mouse: Standard mouse. No touchpads.
+ Anti-Virus Enabled: Windows Defender or Microsoft Essentials (Pre-installed on most Windows systems)
* Internet Requirements (Minimum):
+ Connection Type: Home DSL, Cable, or Fiber with wired Ethernet connection required. Private/public WiFi, WiMax, Satellite, dial-up, cellular, and/or Hotspots are NOT compatible
+ Connection Speed: Google Speed Test - Consistent 5mb download/5mb upload (more depending on household usage), Latency less than 300. Visit https://clients.amazonworkspaces.com/Health.html and check the US West (Oregon) to ensure your Speed Rating = ACCEPTABLE or FAST
- Modern smartphone required for two-factor authentication.
**Salary and Benefits**
* Starting at $15.00 per hour
* Full-time with flexible shifts available between 7 am and 7 pm MST
* Competitive salary based on experience
* Comprehensive benefits package:
+ Flexible work schedule
+ Paid Time Off
+ Medical, Dental, and Vision coverage
+ Medical/Dependent flexible spending account (FSA)
+ Health Savings Account (HSA)
+ 401k
+ Short Term Disability
+ Life Insurance
+ Accident Insurance
+ Critical Illness Insurance
**Personal Characteristics**
At arenaflex, we're looking for individuals who embody our core values:
* TRUTH: Has confidence in their convictions, can drive direction out of ambiguity, and is excited by the challenge of questioning the status quo to get more out of marketing campaigns. Leverages data to find the truth and demonstrate insights.
* HUSTLE: Knows what hard work looks like and isn't afraid to put in the extra mile to crush a goal.
* PRIDE: Is proud of the results delivered for clients and knows they are different than most teams. This is done without arrogance and in collaboration.
* OWNERSHIP: Knows how to create urgency for both clients and team members, with enthusiasm and straight talk-whatever the situation dictates. Wants to learn fast and find the next winner.
* DRIVEN TO IMPROVE: Open to candid feedback and brings initiative, humility, and a strong desire to learn and grow in a start-up environment.
* BEYOND SELF: Wants to win as a team, as well as give back, add to, and enhance the quality of our LQ way-of-life.
**Diversity, Equity, and Inclusion**
At arenaflex, we're dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't exactly align, we still encourage you to apply. You may be the right fit for this role or other roles.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. Apply now and join our team at arenaflex!
Apply Job!