**Experienced Customer Service Representative - Remote**
At arenaflex, we're on a mission to help brands grow by acquiring their best customers. As a leading performance marketing agency, we're driven by a single-minded focus on delivering exceptional results for our clients. With a revenue of $50M+ and a strong backing from private equity firm Housatonic Partners, we're proud to have been in business for over 13 years, with offices in Oakland, CA, Albuquerque, NM, Austin, TX, and Shelton, CT.
What sets us apart is our unique approach to marketing. We think less like marketers and more like economists, driving hard against unit economics and aligning ourselves with pay-for-performance models. This approach has given us a trove of data, which we use to guide better business decisions, benchmark performance, and refine our lifetime value (LTV) model.
As we continue to grow and succeed, we're looking for talented individuals who share our passion for delivering exceptional customer experiences. If you're a people person who enjoys talking to customers over the phone, we want to hear from you.
**About the Role**
As an Experienced Customer Service Representative at arenaflex, you'll play a critical role in helping our clients build successful, lasting relationships with their customers. Your typical day will involve making and taking calls to and from customers to qualify them prior to transferring them to a sales representative at the client. You'll work with a variety of clients across different industries, including mortgages, insurance, education, and other consumer services.
**Responsibilities**
* Make and take customer phone calls to provide quality customer experiences
* Successfully use scripts to guide conversations and ensure that customer needs are met
* Record information on the consumer conversation using arenaflex systems
* Work with different clients and campaigns to deliver exceptional results
* Provide quality customer experiences that meet or exceed client expectations
**Requirements**
* Strong communication skills, with the ability to effectively communicate with customers and colleagues
* Experience working with computers, with a strong understanding of software applications and systems
* A quiet work space that is free from noise or distractions
* Previous call center or customer service experience is a plus
* Military sensitivity is a plus
* Must live in Texas
**Technical Requirements**
* Hardware Requirements:
+ Computer Type: Windows-based Desktop or Laptop PC ONLY (Apple/Mac, Tablets, Smart devices, Chromebook, and Android systems are NOT compatible)
+ Operating System: Windows 10
+ Screen Requirements: Minimum required screen resolution is 1366x768. If you have a laptop, a separate monitor (19" or larger) is highly recommended
+ RAM: 4 GB (minimum)
+ CPU Processor Speed: Dual Core 2 GHz (minimum)
+ Free Disk Space: 20 GB (minimum)
+ USB Ports: 2 available (minimum)
+ USB Headset: Logitech H390 or equivalent
+ Mouse: Standard mouse. No touchpads.
+ Anti-Virus Enabled: Windows Defender or Microsoft Essentials (Pre-installed on most Windows systems)
* Internet Requirements:
+ Connection Type: Home DSL, Cable, or Fiber with wired Ethernet connection required. Private/public WiFi, WiMax, Satellite, dial-up, cellular, and/or Hotspots are NOT compatible
+ Connection Speed: Google Speed Test - Consistent 5mb download/5mb upload (more depending on household usage), Latency less than 300. Visit https://clients.amazonworkspaces.com/Health.html and check the US West (Oregon) to ensure your Speed Rating = ACCEPTABLE or FAST
**Salary and Benefits**
* Starting at $15.00 per hour
* Full-time with flexible shifts available between 7 am and 7 pm MST
* Comprehensive benefits package, including:
+ Flexible work schedule
+ Paid Time Off
+ Medical, Dental, and Vision coverage
+ Medical/Dependent flexible spending account (FSA)
+ Health Savings Account (HSA)
+ 401k
+ Short Term Disability
+ Life Insurance
+ Accident Insurance
+ Critical Illness Insurance
**Personal Characteristics**
At arenaflex, we're looking for individuals who embody our core values:
* TRUTH: Has confidence in their convictions, can drive direction out of ambiguity, and is excited by the challenge of questioning the status quo to get more out of marketing campaigns.
* HUSTLE: Knows what hard work looks like and isn't afraid to put in the extra mile to crush a goal.
* PRIDE: Is proud of the results delivered for clients and knows they are different than most teams. This is done without arrogance and in collaboration.
* OWNERSHIP: Knows how to create urgency for both clients and team members, with enthusiasm and straight talk-whatever the situation dictates.
* DRIVEN TO IMPROVE: Open to candid feedback and brings initiative, humility, and a strong desire to learn and grow in a start-up environment.
* BEYOND SELF: Wants to win as a team, as well as give back, add to, and enhance the quality of our LQ way-of-life.
**Diversity, Equity, and Inclusion**
At arenaflex, we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't exactly align, we still encourage you to apply. You may be the right fit for this role or other roles.
**How to Apply**
If you're ready to join a dynamic team that's passionate about delivering exceptional customer experiences, we want to hear from you. Apply now and take the first step towards a rewarding career at arenaflex.
Apply Job!
What sets us apart is our unique approach to marketing. We think less like marketers and more like economists, driving hard against unit economics and aligning ourselves with pay-for-performance models. This approach has given us a trove of data, which we use to guide better business decisions, benchmark performance, and refine our lifetime value (LTV) model.
As we continue to grow and succeed, we're looking for talented individuals who share our passion for delivering exceptional customer experiences. If you're a people person who enjoys talking to customers over the phone, we want to hear from you.
**About the Role**
As an Experienced Customer Service Representative at arenaflex, you'll play a critical role in helping our clients build successful, lasting relationships with their customers. Your typical day will involve making and taking calls to and from customers to qualify them prior to transferring them to a sales representative at the client. You'll work with a variety of clients across different industries, including mortgages, insurance, education, and other consumer services.
**Responsibilities**
* Make and take customer phone calls to provide quality customer experiences
* Successfully use scripts to guide conversations and ensure that customer needs are met
* Record information on the consumer conversation using arenaflex systems
* Work with different clients and campaigns to deliver exceptional results
* Provide quality customer experiences that meet or exceed client expectations
**Requirements**
* Strong communication skills, with the ability to effectively communicate with customers and colleagues
* Experience working with computers, with a strong understanding of software applications and systems
* A quiet work space that is free from noise or distractions
* Previous call center or customer service experience is a plus
* Military sensitivity is a plus
* Must live in Texas
**Technical Requirements**
* Hardware Requirements:
+ Computer Type: Windows-based Desktop or Laptop PC ONLY (Apple/Mac, Tablets, Smart devices, Chromebook, and Android systems are NOT compatible)
+ Operating System: Windows 10
+ Screen Requirements: Minimum required screen resolution is 1366x768. If you have a laptop, a separate monitor (19" or larger) is highly recommended
+ RAM: 4 GB (minimum)
+ CPU Processor Speed: Dual Core 2 GHz (minimum)
+ Free Disk Space: 20 GB (minimum)
+ USB Ports: 2 available (minimum)
+ USB Headset: Logitech H390 or equivalent
+ Mouse: Standard mouse. No touchpads.
+ Anti-Virus Enabled: Windows Defender or Microsoft Essentials (Pre-installed on most Windows systems)
* Internet Requirements:
+ Connection Type: Home DSL, Cable, or Fiber with wired Ethernet connection required. Private/public WiFi, WiMax, Satellite, dial-up, cellular, and/or Hotspots are NOT compatible
+ Connection Speed: Google Speed Test - Consistent 5mb download/5mb upload (more depending on household usage), Latency less than 300. Visit https://clients.amazonworkspaces.com/Health.html and check the US West (Oregon) to ensure your Speed Rating = ACCEPTABLE or FAST
**Salary and Benefits**
* Starting at $15.00 per hour
* Full-time with flexible shifts available between 7 am and 7 pm MST
* Comprehensive benefits package, including:
+ Flexible work schedule
+ Paid Time Off
+ Medical, Dental, and Vision coverage
+ Medical/Dependent flexible spending account (FSA)
+ Health Savings Account (HSA)
+ 401k
+ Short Term Disability
+ Life Insurance
+ Accident Insurance
+ Critical Illness Insurance
**Personal Characteristics**
At arenaflex, we're looking for individuals who embody our core values:
* TRUTH: Has confidence in their convictions, can drive direction out of ambiguity, and is excited by the challenge of questioning the status quo to get more out of marketing campaigns.
* HUSTLE: Knows what hard work looks like and isn't afraid to put in the extra mile to crush a goal.
* PRIDE: Is proud of the results delivered for clients and knows they are different than most teams. This is done without arrogance and in collaboration.
* OWNERSHIP: Knows how to create urgency for both clients and team members, with enthusiasm and straight talk-whatever the situation dictates.
* DRIVEN TO IMPROVE: Open to candid feedback and brings initiative, humility, and a strong desire to learn and grow in a start-up environment.
* BEYOND SELF: Wants to win as a team, as well as give back, add to, and enhance the quality of our LQ way-of-life.
**Diversity, Equity, and Inclusion**
At arenaflex, we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't exactly align, we still encourage you to apply. You may be the right fit for this role or other roles.
**How to Apply**
If you're ready to join a dynamic team that's passionate about delivering exceptional customer experiences, we want to hear from you. Apply now and take the first step towards a rewarding career at arenaflex.
Apply Job!