**Experienced Customer Service Representative - Remote**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, innovative environment? Do you thrive in a fast-paced setting where no two days are the same? If so, we invite you to join blithequark, a leading provider of iLottery solutions, as a Customer Service Representative. In this role, you will be the face of our company, interacting with players through live instant messaging, email, and telephone to enhance their experience with online Lottery games. **About blithequark** At blithequark, we are pioneers in the iLottery industry, helping to shape the future of online gaming. Our innovative solutions and cutting-edge technology have made us the go-to partner for regulated lotteries in North America. We are proud to serve the largest share of U.S. lotteries that currently sell online, and our track record of powering iLottery success is unmatched. **Our Culture** We value innovation, teamwork, and customer satisfaction above all else. Our team members are passionate about delivering exceptional experiences, and we empower them to take ownership of their work. We prioritize professional development, offering ongoing training and professional development courses to help our team members grow and succeed. **What You Will Do** As a Customer Service Representative, you will be responsible for: * Interacting with customers to provide information and process inquiries about accounts, products, and services * Troubleshooting technical issues related to computer/tablet/cell phone applications according to established department policies and protocols * Responding to and processing inbound calls, real-time chat communications, emails, and making outgoing calls * Communicating special marketing offers to VIP customers * Providing timely feedback to the company regarding service failures or customer concerns * Maintaining customer confidentiality * Adopting and promoting company values * Remaining current on all new developments and procedures regarding department and company protocols * Working according to set goals and targets * Having fun! **What You Will Bring** To succeed in this role, you will need: * A high school diploma or equivalent, with some college preferred * 2 or more years of inbound/support call center experience * 1 or more years of working remotely and achieving set KPI's * Reliable internet and the ability to pass an internet speed test * Ability to travel to lottery headquarters once each quarter * Camera readiness while working * Advanced knowledge of computers and Windows Office Programs * Experience with computers, smartphones, tablets, and the ability to troubleshoot internet connectivity, app, and browser issues * Highly developed verbal, interpersonal, and written communication skills * Demonstrated accuracy with a consistent attention to detail * Possess independent judgment, discretion, and initiative in the absence of specific directions from management * Good grammatical and typing/data entry skills with an emphasis on accuracy * Thrives in a fast-paced, dynamic work environment and is able to work effectively and efficiently while maintaining a high level of member service * Organized with excellent time-management skills * Previous technical support experience is an asset **Why Work at blithequark?** We offer a comprehensive benefits package, including: * Comprehensive Health, Vision, and Dental Insurance * Life Insurance & AD&D Insurance * 401K Savings Program (With Competitive Corporate Matching for U.S. Employees) * Paid Vacation and Personal Time * Quarterly Profit-Sharing Program for All Employees Who Have Completed Six Months of Continuous Service * Fully Paid Parental Leave Program * Wellness and Employee Assistance Program (EAP) from Ulliance Life * Company-Provided Laptop * Career Development Opportunities including Ongoing Training and Professional Development Courses (Including the blithequark Leadership Academy for Emerging Leaders) **Join Our Team** If you are passionate about delivering exceptional customer experiences and working in a dynamic, innovative environment, we invite you to join blithequark as a Customer Service Representative. Apply now and become a part of our team! ```html Apply Now Ready to take the next step in your career? Click the link below to apply for this exciting opportunity. Apply Job! ``` Apply for this job