Experienced Customer Service Representative – Rehab Services – careerzynith Babcock Ranch
At careerzynith, we're dedicated to delivering exceptional healthcare services to our patients, and we're seeking a highly skilled and compassionate Customer Service Representative to join our team at careerzynith Babcock Ranch. As a key member of our Rehab Services department, you'll play a vital role in providing outstanding customer service, ensuring seamless patient experiences, and driving business growth.
**About careerzynith**
careerzynith is a leading healthcare organization committed to delivering high-quality patient care, innovative medical solutions, and exceptional customer experiences. Our team of dedicated professionals shares a passion for making a difference in the lives of our patients and their families. With a strong focus on work-life balance, career growth, and employee well-being, careerzynith offers a supportive and inclusive work environment that fosters collaboration, creativity, and innovation.
**Job Summary**
As a Customer Service Representative at careerzynith Babcock Ranch, you'll be responsible for providing top-notch customer service to patients, families, and healthcare professionals. Your primary duties will include:
* Handling patient inquiries, concerns, and feedback via phone, email, and in-person interactions
* Scheduling patient appointments, managing waitlists, and ensuring timely communication with patients and healthcare providers
* Verifying patient insurance coverage, authorizations, and pre-certifications
* Processing patient charges, initial collections, and preparing accurate billing
* Maintaining accurate and up-to-date medical records
* Managing business services for workers' compensation, commercial carriers, employee health, and corporate accounts
* Collaborating with healthcare teams to resolve patient issues and concerns
* Adhering to careerzynith policies, procedures, and regulatory requirements
**Requirements**
To succeed in this role, you'll need:
* **High School Diploma or Equivalent**: Required
* **Less than 1 Year of Experience**: Required in Clerical/Administrative roles, with a preference for experience in Insurance or Customer Service
* **State of Florida Licensure**: Not Required
* **Certifications/Registration**: Basic Life Support (BLS) may be required at some locations within 90 days of hire
**Preferred Qualifications**
* 1-2 years of prior experience in a healthcare setting, preferably in a customer service or administrative role
* Strong knowledge of insurance verification, authorization, and pre-certification processes
* Excellent communication, problem-solving, and interpersonal skills
* Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities
* Proficiency in electronic medical records (EMRs) and practice management systems (PMS)
**Work Environment and Culture**
As a Customer Service Representative at careerzynith Babcock Ranch, you'll enjoy:
* A supportive and inclusive work environment that values diversity, equity, and inclusion
* Opportunities for career growth and professional development
* Competitive salary and benefits package, including up to 5% retirement match and college tuition reimbursement after a year with careerzynith
* Flexible scheduling, including Monday-Friday shifts with occasional evenings, weekends, and holidays
* Access to ongoing training, education, and resources to enhance your skills and knowledge
**Compensation and Benefits**
careerzynith offers a competitive salary and benefits package, including:
* Hourly rate: $15.64 - $18.75
* Comprehensive health insurance, including medical, dental, and vision coverage
* Retirement plan with up to 5% match
* College tuition reimbursement after a year with careerzynith
* Paid time off, including vacation, sick leave, and holidays
* Opportunities for professional development and career advancement
**How to Apply**
If you're passionate about delivering exceptional customer service and making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to welcoming you to the careerzynith team!
Apply for this job
**About careerzynith**
careerzynith is a leading healthcare organization committed to delivering high-quality patient care, innovative medical solutions, and exceptional customer experiences. Our team of dedicated professionals shares a passion for making a difference in the lives of our patients and their families. With a strong focus on work-life balance, career growth, and employee well-being, careerzynith offers a supportive and inclusive work environment that fosters collaboration, creativity, and innovation.
**Job Summary**
As a Customer Service Representative at careerzynith Babcock Ranch, you'll be responsible for providing top-notch customer service to patients, families, and healthcare professionals. Your primary duties will include:
* Handling patient inquiries, concerns, and feedback via phone, email, and in-person interactions
* Scheduling patient appointments, managing waitlists, and ensuring timely communication with patients and healthcare providers
* Verifying patient insurance coverage, authorizations, and pre-certifications
* Processing patient charges, initial collections, and preparing accurate billing
* Maintaining accurate and up-to-date medical records
* Managing business services for workers' compensation, commercial carriers, employee health, and corporate accounts
* Collaborating with healthcare teams to resolve patient issues and concerns
* Adhering to careerzynith policies, procedures, and regulatory requirements
**Requirements**
To succeed in this role, you'll need:
* **High School Diploma or Equivalent**: Required
* **Less than 1 Year of Experience**: Required in Clerical/Administrative roles, with a preference for experience in Insurance or Customer Service
* **State of Florida Licensure**: Not Required
* **Certifications/Registration**: Basic Life Support (BLS) may be required at some locations within 90 days of hire
**Preferred Qualifications**
* 1-2 years of prior experience in a healthcare setting, preferably in a customer service or administrative role
* Strong knowledge of insurance verification, authorization, and pre-certification processes
* Excellent communication, problem-solving, and interpersonal skills
* Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities
* Proficiency in electronic medical records (EMRs) and practice management systems (PMS)
**Work Environment and Culture**
As a Customer Service Representative at careerzynith Babcock Ranch, you'll enjoy:
* A supportive and inclusive work environment that values diversity, equity, and inclusion
* Opportunities for career growth and professional development
* Competitive salary and benefits package, including up to 5% retirement match and college tuition reimbursement after a year with careerzynith
* Flexible scheduling, including Monday-Friday shifts with occasional evenings, weekends, and holidays
* Access to ongoing training, education, and resources to enhance your skills and knowledge
**Compensation and Benefits**
careerzynith offers a competitive salary and benefits package, including:
* Hourly rate: $15.64 - $18.75
* Comprehensive health insurance, including medical, dental, and vision coverage
* Retirement plan with up to 5% match
* College tuition reimbursement after a year with careerzynith
* Paid time off, including vacation, sick leave, and holidays
* Opportunities for professional development and career advancement
**How to Apply**
If you're passionate about delivering exceptional customer service and making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to welcoming you to the careerzynith team!
Apply for this job