**Experienced Customer Service Representative – Rehab Services at blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of patients and families? Do you thrive in a fast-paced, team-based environment where no two days are ever the same? Look no further than blithequark, a leading healthcare organization dedicated to providing compassionate care and innovative solutions to our community. As a Customer Service Representative on our Rehab Services team at blithequark's Babcock Ranch location, you will play a vital role in ensuring that our patients receive the highest level of service and support. From scheduling appointments and handling insurance verification to managing medical records and preparing accurate billing, you will be the face of our organization and the key to unlocking seamless patient experiences. **About blithequark** At blithequark, we are committed to creating a workplace culture that is caring, inclusive, and supportive of our employees' growth and well-being. Our team members are the heart of our organization, and we strive to provide them with the resources, training, and opportunities they need to succeed. From our exceptional benefits package, including up to 5% retirement match and college tuition reimbursement, to our market-competitive salary and generous paid time off, we are dedicated to making blithequark a place where you can thrive and build a fulfilling career. **Responsibilities** As a Customer Service Representative on our Rehab Services team, you will be responsible for: * Providing exceptional customer service to patients, families, and healthcare providers through phone, email, and in-person interactions * Scheduling appointments and managing patient flow to ensure efficient and timely care * Verifying insurance coverage and authorizations to ensure seamless billing and payment processes * Managing medical records and preparing accurate billing and coding to ensure compliance with regulatory requirements * Handling referrals, pre-certifications, and other business services as needed * Collaborating with our team to resolve patient complaints and concerns in a timely and professional manner * Maintaining confidentiality and adhering to HIPAA guidelines at all times * Performing other duties as assigned by the Manager/Supervisor of the department **Requirements** To be successful in this role, you will need: * A High School Diploma or Equivalent * Less than 1 year of experience in a clerical or administrative role, with a strong preference for experience in insurance or customer service * Basic Life Support (BLS) certification, which may be required at some locations within 90 days of hire * Strong communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare providers * Proficiency in Microsoft Office and other software applications, with the ability to learn and adapt to new systems and technologies * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment * A commitment to providing exceptional customer service and ensuring patient satisfaction **Preferred Qualifications** * 1-2 years of prior experience in a healthcare setting, with a strong preference for experience in customer service or insurance * Certification in medical billing or coding, such as CPC or CMC * Experience with electronic medical records (EMRs) and other healthcare software applications * Bilingual or multilingual skills, with the ability to communicate effectively with patients and families from diverse backgrounds **What We Offer** As a valued member of our team, you can expect: * A competitive salary range of $15.64 - $18.75 per hour, depending on experience * A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with up to 5% match * Generous paid time off, including vacation, sick leave, and holidays * Opportunities for career growth and professional development, including training and education assistance * A supportive and inclusive work environment, with a focus on work-life balance and employee well-being **How to Apply** If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a meaningful impact in the lives of patients and families, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you and learning more about your qualifications and experience. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives, and are dedicated to creating a workplace culture that is inclusive, supportive, and respectful of all employees. Apply for this job