Experienced Customer Service Representative – Plumbing Industry Expert
At careerzynith, we're not just looking for a Customer Service Representative – we're seeking a dedicated, passionate, and customer-centric individual who is eager to join our dynamic team. As a key member of our Client Care Department, you will be the first point of contact for our customers, providing exceptional service and support to ensure their satisfaction and loyalty.
**About careerzynith**
careerzynith is a leading provider of 24-hour residential and commercial plumbing services, dedicated to delivering top-notch solutions to our customers. Our team is comprised of experienced professionals who are passionate about their work and committed to excellence. We're a fast-paced and innovative operation, always looking for ways to improve and expand our services.
**Benefits and Perks**
As an careerzynith team member, you can expect a comprehensive benefits package, including:
* **Health insurance**: We offer competitive health insurance plans to ensure your well-being and peace of mind.
* **Base Salary + Bonus Opportunity**: Earn a competitive base salary, plus performance-based commissions and bonuses for outstanding service.
* **Time Off**: Enjoy paid holidays, accruable vacation, and flexible scheduling to accommodate your needs.
* **Paid New Hire Training**: Our comprehensive onboarding program includes learning alongside a trained technician to ensure your success.
* **Learn a New Trade**: Develop valuable skills within the plumbing industry and expand your career opportunities.
* **Supportive Work Environment**: Our team celebrates achievements, collaborates on problem-solving, and provides ongoing training and mentorship.
* **Small Business**: Work with a local business owner who is actively involved in the team and committed to your growth.
**Responsibilities**
As an careerzynith Customer Service Representative, your key responsibilities will include:
* **Promptly answer incoming phone calls**: Provide exceptional service and support to our customers, addressing their needs and concerns in a timely and professional manner.
* **Caringly assist callers with their needs**: Empathize with customers, listen actively, and offer solutions to resolve their issues.
* **Effectively communicate via LiveChat, Email, and other forms of electronic communications**: Respond to customer inquiries, provide updates, and resolve issues through various communication channels.
* **Accurately schedule repair appointments**: Coordinate with our dispatch team to schedule appointments based on service area and scope of work.
* **Actively communicate with the Dispatch Team**: Share availability and skill sets to ensure seamless communication and efficient service delivery.
* **Assist other team members as needed**: Collaborate with colleagues to achieve shared goals and provide support when needed.
**Qualifications**
To succeed in this role, you will need:
* **Computer and data entry proficiency**: Familiarity with Microsoft Office and iOS, as well as data entry skills.
* **Previous Call Center/Dispatch experience**: A background in customer service, call centers, or dispatch operations is preferred.
* **Working knowledge of ServiceTitan**: Experience with ServiceTitan or similar software is a plus.
* **Friendly, outgoing, and service-driven**: A positive attitude, excellent communication skills, and a passion for delivering exceptional customer service.
**Company Overview**
careerzynith is a dynamic and innovative company that values its employees and customers. We're committed to delivering top-notch plumbing services, and our team is dedicated to making a positive impact in our community. As a member of our team, you'll have the opportunity to grow and develop your skills, work with a supportive and collaborative team, and contribute to our mission of providing exceptional service and solutions to our customers.
**Expected Salary**
$16 - 25 per hour
**Location**
Muncie, IN
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Apply for this job
**About careerzynith**
careerzynith is a leading provider of 24-hour residential and commercial plumbing services, dedicated to delivering top-notch solutions to our customers. Our team is comprised of experienced professionals who are passionate about their work and committed to excellence. We're a fast-paced and innovative operation, always looking for ways to improve and expand our services.
**Benefits and Perks**
As an careerzynith team member, you can expect a comprehensive benefits package, including:
* **Health insurance**: We offer competitive health insurance plans to ensure your well-being and peace of mind.
* **Base Salary + Bonus Opportunity**: Earn a competitive base salary, plus performance-based commissions and bonuses for outstanding service.
* **Time Off**: Enjoy paid holidays, accruable vacation, and flexible scheduling to accommodate your needs.
* **Paid New Hire Training**: Our comprehensive onboarding program includes learning alongside a trained technician to ensure your success.
* **Learn a New Trade**: Develop valuable skills within the plumbing industry and expand your career opportunities.
* **Supportive Work Environment**: Our team celebrates achievements, collaborates on problem-solving, and provides ongoing training and mentorship.
* **Small Business**: Work with a local business owner who is actively involved in the team and committed to your growth.
**Responsibilities**
As an careerzynith Customer Service Representative, your key responsibilities will include:
* **Promptly answer incoming phone calls**: Provide exceptional service and support to our customers, addressing their needs and concerns in a timely and professional manner.
* **Caringly assist callers with their needs**: Empathize with customers, listen actively, and offer solutions to resolve their issues.
* **Effectively communicate via LiveChat, Email, and other forms of electronic communications**: Respond to customer inquiries, provide updates, and resolve issues through various communication channels.
* **Accurately schedule repair appointments**: Coordinate with our dispatch team to schedule appointments based on service area and scope of work.
* **Actively communicate with the Dispatch Team**: Share availability and skill sets to ensure seamless communication and efficient service delivery.
* **Assist other team members as needed**: Collaborate with colleagues to achieve shared goals and provide support when needed.
**Qualifications**
To succeed in this role, you will need:
* **Computer and data entry proficiency**: Familiarity with Microsoft Office and iOS, as well as data entry skills.
* **Previous Call Center/Dispatch experience**: A background in customer service, call centers, or dispatch operations is preferred.
* **Working knowledge of ServiceTitan**: Experience with ServiceTitan or similar software is a plus.
* **Friendly, outgoing, and service-driven**: A positive attitude, excellent communication skills, and a passion for delivering exceptional customer service.
**Company Overview**
careerzynith is a dynamic and innovative company that values its employees and customers. We're committed to delivering top-notch plumbing services, and our team is dedicated to making a positive impact in our community. As a member of our team, you'll have the opportunity to grow and develop your skills, work with a supportive and collaborative team, and contribute to our mission of providing exceptional service and solutions to our customers.
**Expected Salary**
$16 - 25 per hour
**Location**
Muncie, IN
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Apply for this job