Experienced Customer Service Representative – Plumbing & HVAC in New Windsor, NY at careerzynith
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! careerzynith, a leading home services company in the Hudson Valley, is seeking a highly skilled and motivated Customer Service Representative to join our team in New Windsor, NY.
**About careerzynith**
careerzynith is a locally respected home services company with a reputation built on quality, trust, and long-term relationships. We pride ourselves on providing top-notch service to our customers, and we're committed to building a team of talented professionals who share our values. As a Customer Service Representative at careerzynith, you'll be the foundation of our daily operations, ensuring customers feel valued and cared for from the moment they call.
**Job Summary**
We're looking for a highly skilled and motivated Customer Service Representative to join our team in New Windsor, NY. As a CSR, you'll be responsible for handling inbound calls, scheduling service appointments, and responding to customer questions with professionalism and empathy. You'll also be responsible for coordinating with field technicians, problem-solving on the fly, and supporting the team to ensure a smooth service experience.
**Key Responsibilities**
* Handle inbound calls, schedule service appointments, and respond to customer questions with professionalism and empathy
* Coordinate with field technicians to assign jobs based on urgency, availability, and service type
* Problem-solve on the fly using logic, gut instinct, and teamwork to resolve customer concerns and ensure a smooth service experience
* Support the team by communicating clearly with technicians and coworkers, providing accurate updates, and lending a hand wherever needed
* Maintain accurate customer records using our ServiceTitan system
* Grow your skills with time, motivated CSRs may expand into outbound calling and inside sales roles
* Go the extra mile by sending follow-ups, thank-you notes, and checking in on customer satisfaction
**What We're Looking For**
* Experience with home services (plumbing, HVAC, drains) and ServiceTitan is a huge plus
* Strong communicator who's confident on the phone and able to juggle multiple tasks
* Quick thinker who reads between the lines and knows when to loop in a manager
* Reliable team player who thrives in a fast-moving, ever-changing environment
* Growth-oriented mindset – we love promoting from within and building long-term careers
* High school diploma or equivalent required
**Why careerzynith?**
* We're not just another service company – we're a career home for people who care
* Thousands of successful installs and loyal customers
* Opportunities for growth into sales or leadership roles
* Supportive team culture with long-term stability
* Leadership that invests in your development
**Benefits**
* 401(k)
* Health, Dental & Vision Insurance
* Paid Time Off
* On-the-Job Training
* Advancement Opportunities
**Shift Availability**
* Daytime hours (7AM–5PM range) – we're flexible for the right fit!
**Work Environment**
* 100% in-person at our New Windsor office
**Apply Today!**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply today to join a team where your voice matters and your work makes a difference. This is more than a receptionist job – it's a fast-track opportunity to grow in one of the Hudson Valley's most trusted home service companies.
**Expected Salary:** $25 per hour
**Location:** New Windsor, NY
**Job Date:** Sat, 31 May 2025 22:48:40 GMT
Apply for the job now!
Apply for this job
**About careerzynith**
careerzynith is a locally respected home services company with a reputation built on quality, trust, and long-term relationships. We pride ourselves on providing top-notch service to our customers, and we're committed to building a team of talented professionals who share our values. As a Customer Service Representative at careerzynith, you'll be the foundation of our daily operations, ensuring customers feel valued and cared for from the moment they call.
**Job Summary**
We're looking for a highly skilled and motivated Customer Service Representative to join our team in New Windsor, NY. As a CSR, you'll be responsible for handling inbound calls, scheduling service appointments, and responding to customer questions with professionalism and empathy. You'll also be responsible for coordinating with field technicians, problem-solving on the fly, and supporting the team to ensure a smooth service experience.
**Key Responsibilities**
* Handle inbound calls, schedule service appointments, and respond to customer questions with professionalism and empathy
* Coordinate with field technicians to assign jobs based on urgency, availability, and service type
* Problem-solve on the fly using logic, gut instinct, and teamwork to resolve customer concerns and ensure a smooth service experience
* Support the team by communicating clearly with technicians and coworkers, providing accurate updates, and lending a hand wherever needed
* Maintain accurate customer records using our ServiceTitan system
* Grow your skills with time, motivated CSRs may expand into outbound calling and inside sales roles
* Go the extra mile by sending follow-ups, thank-you notes, and checking in on customer satisfaction
**What We're Looking For**
* Experience with home services (plumbing, HVAC, drains) and ServiceTitan is a huge plus
* Strong communicator who's confident on the phone and able to juggle multiple tasks
* Quick thinker who reads between the lines and knows when to loop in a manager
* Reliable team player who thrives in a fast-moving, ever-changing environment
* Growth-oriented mindset – we love promoting from within and building long-term careers
* High school diploma or equivalent required
**Why careerzynith?**
* We're not just another service company – we're a career home for people who care
* Thousands of successful installs and loyal customers
* Opportunities for growth into sales or leadership roles
* Supportive team culture with long-term stability
* Leadership that invests in your development
**Benefits**
* 401(k)
* Health, Dental & Vision Insurance
* Paid Time Off
* On-the-Job Training
* Advancement Opportunities
**Shift Availability**
* Daytime hours (7AM–5PM range) – we're flexible for the right fit!
**Work Environment**
* 100% in-person at our New Windsor office
**Apply Today!**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply today to join a team where your voice matters and your work makes a difference. This is more than a receptionist job – it's a fast-track opportunity to grow in one of the Hudson Valley's most trusted home service companies.
**Expected Salary:** $25 per hour
**Location:** New Windsor, NY
**Job Date:** Sat, 31 May 2025 22:48:40 GMT
Apply for the job now!
Apply for this job