**Experienced Customer Service Representative – Phone and Chat Support for arenaflex Members**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' expectations. As a key member of our U.S. Member Service Center team, you'll play a vital role in providing top-notch support to our valued customers. If you're passionate about delivering friendly, efficient, and personalized service, we want to hear from you! **About arenaflex** arenaflex is a global membership warehouse chain that's dedicated to providing our members with the best possible shopping experience. With a wide range of products and services, we're committed to helping our members save time and money while enjoying the convenience of shopping from the comfort of their own homes. Our U.S. Member Service Center is the hub of our customer support operations, and we're looking for talented individuals like you to join our team. **Job Summary** We're seeking an experienced Customer Service Representative to join our U.S. Member Service Center team in Oklahoma City, Oklahoma. As a Customer Service Representative, you'll be responsible for providing exceptional support to our members via phone and chat, resolving complex issues, and advocating for our members in a friendly and efficient manner. If you have a passion for customer service, excellent communication skills, and a strong problem-solving ability, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Answer a high volume of incoming phone calls and/or member-facing chats to provide information regarding arenaflex.com, research members' online issues, and provide assistance with website navigation. * Determine member needs and provide appropriate solutions, including answering general arenaflex.com/product questions and researching complex situations regarding online orders, tracking, and deliveries. * Consider and offer compensations as necessary to resolve member issues. * Operate as the liaison between arenaflex.com customers, vendors, buying, and operations staff. * Use multiple computer programs simultaneously on multiple screens while on the phone or responding to chats. * Use problem-solving and critical thinking skills to resolve order/product/delivery issues. **Requirements** * High School Diploma or GED preferred. * Licenses/Certifications: Ecommerce Member Service Agent Certification after completion of 14-day training course. * Previous customer service experience preferred. * Knowledge/Skills: + Customer Service + Computer literacy + Professional business writing + Proficiency with typing (Minimum typing speed of 30 wpm) + Excellent communications skills * Must be able to work a flexible schedule, including weekends and split days off. **Preferred Qualifications** * Strong background in customer service, including excellent communication skills, prompt friendly service, and excellent follow-through. * Ability to adapt and work well under pressure in a fast-paced environment. * Ability to take ownership and solve problems. * Ability to demonstrate learning and decision-making skills. * Strong time management skills. * Bilingual capabilities a plus. **Inclusive Hiring Practices** At arenaflex, we're committed to creating an inclusive and diverse workplace that values and respects all individuals. We're an equal opportunity employer and consider all qualified applicants equally without regard to: * Race * Color * Religion * Sex * Sexual orientation * Gender identity * National origin * Veteran status * Disability status We're proud to offer a range of inclusive hiring practices, including: * Disability accommodations * Inclusive of minority and disadvantaged groups * LGBTQ+ friendly workplace * Age-inclusive * Diversity and inclusion training or programs * Paid time off **Benefits** * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance **Work Environment** Our U.S. Member Service Center is a fast-paced and dynamic environment that requires strong communication and problem-solving skills. As a Customer Service Representative, you'll work in a team-oriented environment with a focus on delivering exceptional customer experiences. We offer a range of benefits and perks to support your career growth and well-being. **Compensation** * $20.50 - $30.90 per hour * Expected hours: 24 – 40 per week **Shift** * Evening shift **Work Location** * In-person If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our team and make a difference in the lives of our members. Apply now to become a part of the arenaflex family! ```html Apply Now Ready to take the next step in your career? Click the link below to apply for this exciting opportunity. Apply for this job ``` Apply for this job