**Experienced Customer Service Representative - Pest Control Office Assistant**

Join arenaflex, a reputable and family-operated pest control company, as a full-time remote Customer Service Representative - Pest Control Office Assistant. We're seeking a positive and energetic individual to join our amazing office team, providing exceptional customer service to our clients and helping keep our pest control office running smoothly. **Why You Should Join Our Team** At arenaflex, we invest in our team and offer a fantastic work environment. Our remote Customer Service Representatives - Pest Control Office Assistants enjoy a competitive wage of $16.00 - $21.00 per hour, as well as great benefits, including full health insurance, paid time off (PTO), and paid training. We're proud of our upbeat work environment, fun co-workers, and incredibly supportive management. Plus, we provide free coffee and snacks to keep you fueled! **About arenaflex** arenaflex is a local family-operated company that proudly serves New Smyrna and beyond. We take pride in our ability to solve any pest problem, no matter how big or small, using the safest products and techniques available. We offer both residential and commercial pest control, as well as rodent control, mosquito abatement, and the removal of bees, fleas, and wildlife. With over 30 years of combined staff experience, we're confident that we can provide our clients with the best possible service, backed by a 100% satisfaction guarantee. We enjoy a reputation for excellent customer service thanks to our amazing staff. As a small company, we're able to offer them the individual attention they deserve for the hard work they put in. We care about our employees and want to help them reach their personal goals. To that end, we offer paid training and a supportive team environment so that everyone can succeed together. **Are You a Good Fit?** Ask yourself: Do you enjoy solving problems? Can you maintain positivity amidst changing work demands and pace? Are you self-motivated and detail-oriented? Do you bring positivity and energy to any situation? If so, please consider applying for this remote Customer Service Representative - Pest Control Office Assistant position today! **Your Life as a Customer Service Representative - Pest Control Office Assistant** As a remote Customer Service Representative - Pest Control Office Assistant for arenaflex, you'll get to provide superb customer service to our clients and help keep our pest control office running smoothly. Your primary responsibilities will include: * Managing a high volume of calls, texts, emails, voicemails, and web requests while maintaining a high level of knowledge of our services to help meet the individual needs of our customers * Responding to customer questions, proactively resolving problems, and seeking to turn every dissatisfied customer into a happy one * Identifying new business practices or suggesting modifications to existing practices that could reduce the risk of customer cancellation * Keeping open lines of communication with management to ensure we're fulfilling our customers' expectations through exceptional service and care **What We Need From You** * 5+ years of verified customer service experience in a call center or similar fast-paced environment * Previous home services experience * Experienced in a general office, customer service, or sales role * Dispatch or routing experience * Strong verbal and written communication skills * Above-average telephone skills and etiquette * Ability to work remotely An understanding of pest control, rodent control, or termite control is a plus. Additionally, knowledge of PestRoutes and CallRail software is a plus. Finally, an understanding of service agreements, price points when negotiating, and familiarity with routing/scheduling software is a plus. **What We Offer** * Competitive wage of $16.00 - $21.00 per hour * Great benefits, including full health insurance, paid time off (PTO), and paid training * Upbeat work environment, fun co-workers, and incredibly supportive management * Free coffee and snacks to keep you fueled * Opportunities for career growth and learning * A supportive team environment that encourages collaboration and success **How to Apply** If you're a motivated and detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. We can't wait to hear from you! **Work Environment and Company Culture** At arenaflex, we're committed to creating a positive and supportive work environment that encourages collaboration, innovation, and growth. Our team is passionate about providing exceptional customer service and working together to achieve our goals. We believe in investing in our employees and providing them with the tools and resources they need to succeed. **Compensation, Perks, and Benefits** arenaflex offers a competitive wage of $16.00 - $21.00 per hour, as well as great benefits, including full health insurance, paid time off (PTO), and paid training. We also provide free coffee and snacks to keep you fueled and offer opportunities for career growth and learning. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer opportunities for professional development, training, and mentorship, as well as a supportive team environment that encourages collaboration and success. **Conclusion** If you're a motivated and detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be a part of a company that's dedicated to providing exceptional service and care to our customers. Apply for this job