**Experienced Customer Service Representative – Pest Control and Home Builder Services**
At arenaflex, we're dedicated to providing exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in delivering top-notch service to our customers, ensuring their satisfaction, and driving business growth. If you're passionate about making a difference in people's lives and have a knack for providing exceptional customer service, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of pest control and home builder services, with a strong presence in the industry. As a subsidiary of a financially stable and growing company, we're committed to innovation, customer satisfaction, and employee development. Our unique Taexx built-in pest control system during a home's construction sets us apart from the competition, and our Women's Leadership Initiative inspires, empowers, and assists in the professional development of women in the workplace.
**Responsibilities**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Providing positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from arenaflex Pest Defense
* Regularly communicating with internal and external customers of arenaflex Pest Defense
* Providing information to prospects and initiating new service
* Answering questions, researching problems, resolving issues, providing pricing (non-termite), scheduling service(s), and providing closure for customers
* Interacting with customers/prospects by scheduling various pest and builder-related services using the Route Point software
* Resolving customer problems with invoices and billing questions
* Conducting telephone conversations with customers about issues surrounding their service in a professional manner
* Entering service-related notes in system software
* Providing general marketing information to prospects and customers as requested
* Conducting follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
* Maintaining customer files on computer and in filing system
* Validating technician paperwork for completeness and accuracy
* Filing Technician paperwork in customer files
* Updating notes in system with technician and other employee customer information
* Printing, distributing, and reviewing service tickets for technicians
* Having a basic knowledge of technician's job and processes of company's treatment processes
* Properly following arenaflex Pest Defense telephone etiquette procedures
* Ability to calm and diffuse angry customers
* Escalating appropriate inquiries or problems to managers
* Collecting and reconciling payments received by technicians
**Perks and Benefits**
* Competitive pay ($33,000 - $35,000 annually)
* Comprehensive benefits package including medical, dental, vision
* Company-paid life & AD&D insurance
* 401(k) plan with company match up to 6%
* Employee stock purchase plan
* Paid Time off and holidays
* Employee discounts
* Tuition reimbursement
* Dependent scholarship awards
* Opportunity to advance within the company
* Recognition for a job well done
* Friendly work environment
* Employee referral bonuses
* Opportunity for professional growth and respect that comes from working for an industry leader
**Why arenaflex?**
* arenaflex is the #1 pest management company to homebuilders
* Currently performs more than 2,000,000 services a year
* The company has exclusive technology with its unique Taexx built-in pest control system during a home's construction
* Pest Management Industry is growing and is a recession-resistant line of business
* Women's Leadership Initiative at arenaflex inspires, empowers, and assists in the professional development of women in the workplace
**Qualifications**
* Minimum Requirements:
+ Must have 1 year of previous customer service experience
+ Entry-level customer service skill and technique
+ Basic/entry-level understanding of computers
+ Entry-level skill on use of company telephone features and how to use them
+ Must be 18 years or older with a high school diploma or GED
**Physical Demands / Working Environment**
* Candidates must meet physical job requirements and safely perform the job duties with or without accommodation
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
If you're passionate about delivering exceptional customer service and have a knack for making a difference in people's lives, we want to hear from you! Apply now to join our team and become a part of arenaflex's success story!
Apply for this job
Apply for this job
**About arenaflex**
arenaflex is a leading provider of pest control and home builder services, with a strong presence in the industry. As a subsidiary of a financially stable and growing company, we're committed to innovation, customer satisfaction, and employee development. Our unique Taexx built-in pest control system during a home's construction sets us apart from the competition, and our Women's Leadership Initiative inspires, empowers, and assists in the professional development of women in the workplace.
**Responsibilities**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Providing positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from arenaflex Pest Defense
* Regularly communicating with internal and external customers of arenaflex Pest Defense
* Providing information to prospects and initiating new service
* Answering questions, researching problems, resolving issues, providing pricing (non-termite), scheduling service(s), and providing closure for customers
* Interacting with customers/prospects by scheduling various pest and builder-related services using the Route Point software
* Resolving customer problems with invoices and billing questions
* Conducting telephone conversations with customers about issues surrounding their service in a professional manner
* Entering service-related notes in system software
* Providing general marketing information to prospects and customers as requested
* Conducting follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
* Maintaining customer files on computer and in filing system
* Validating technician paperwork for completeness and accuracy
* Filing Technician paperwork in customer files
* Updating notes in system with technician and other employee customer information
* Printing, distributing, and reviewing service tickets for technicians
* Having a basic knowledge of technician's job and processes of company's treatment processes
* Properly following arenaflex Pest Defense telephone etiquette procedures
* Ability to calm and diffuse angry customers
* Escalating appropriate inquiries or problems to managers
* Collecting and reconciling payments received by technicians
**Perks and Benefits**
* Competitive pay ($33,000 - $35,000 annually)
* Comprehensive benefits package including medical, dental, vision
* Company-paid life & AD&D insurance
* 401(k) plan with company match up to 6%
* Employee stock purchase plan
* Paid Time off and holidays
* Employee discounts
* Tuition reimbursement
* Dependent scholarship awards
* Opportunity to advance within the company
* Recognition for a job well done
* Friendly work environment
* Employee referral bonuses
* Opportunity for professional growth and respect that comes from working for an industry leader
**Why arenaflex?**
* arenaflex is the #1 pest management company to homebuilders
* Currently performs more than 2,000,000 services a year
* The company has exclusive technology with its unique Taexx built-in pest control system during a home's construction
* Pest Management Industry is growing and is a recession-resistant line of business
* Women's Leadership Initiative at arenaflex inspires, empowers, and assists in the professional development of women in the workplace
**Qualifications**
* Minimum Requirements:
+ Must have 1 year of previous customer service experience
+ Entry-level customer service skill and technique
+ Basic/entry-level understanding of computers
+ Entry-level skill on use of company telephone features and how to use them
+ Must be 18 years or older with a high school diploma or GED
**Physical Demands / Working Environment**
* Candidates must meet physical job requirements and safely perform the job duties with or without accommodation
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
If you're passionate about delivering exceptional customer service and have a knack for making a difference in people's lives, we want to hear from you! Apply now to join our team and become a part of arenaflex's success story!
Apply for this job
Apply for this job