**Experienced Customer Service Representative – Patient Financial Services at arenaflex**

Join arenaflex, a leading healthcare organization, as a Customer Service Representative in our Patient Financial Services (PFS) team. As a Partner for Good, you will play a vital role in enhancing the care and experience of our patients and their families. arenaflex is committed to making a positive impact on the lives of our patients, and we're looking for a dedicated and compassionate individual to join our team. **Position Summary:** As a Customer Service Representative, you will be responsible for researching and resolving concerns related to billing, insurance, or the patient's ability to pay. Your primary goal will be to ensure that patient concerns and issues are resolved in a timely and accurate manner, in accordance with organizational policies and procedures, as well as federal regulations. Your tasks will include: * Obtaining payment over the telephone or in person from patients/guarantors * Resolving patient balances by offering and accepting all appropriate payment arrangements * Updating incomplete or missing information on accounts to ensure that billing is correct * Providing accurate information and facilitating resolution to patients and third-party inquiries * Offering Financial Assistance and/or directing patients to the appropriate Government Assistance Programs * Representing the company in a professional and positive manner, following federal regulations and guidelines **Key Responsibilities:** * Provide exceptional customer service to patients and their families, addressing their concerns and resolving issues in a timely and accurate manner * Conduct thorough research to resolve billing and insurance-related issues * Develop and implement effective payment plans and arrangements * Maintain accurate and up-to-date records of patient interactions and account information * Collaborate with internal teams, including billing and insurance, to ensure seamless communication and resolution of patient concerns * Stay up-to-date on federal regulations and guidelines, ensuring compliance and adherence to organizational policies and procedures **Essential Qualifications:** * High school graduate or equivalent required * One year of related work experience as a customer service/collections or revenue cycle professional * Computer literate/typing skills * Excellent verbal and written communication skills, including phone etiquette * Proactive problem solver * Fosters teamwork and trust * Highly skilled in prioritizing and organizing * Strong communication and interpersonal skills, including ability to professionally respond in situations involving conflict and emotion * Self-motivation * Problem resolution, including professionalism and composure **Preferred Qualifications:** * Understanding of the Fair Debt Collection Practices, Attorney General Agreement, Affordable Care Act, and general familiarity with bankruptcy laws * Basic knowledge of accounting principles and accounts receivable systems * Medical terminology and procedural/diagnostic coding knowledge **Benefits:** arenaflex offers a comprehensive benefits package, including: * Medical insurance * Dental insurance * Retirement program * Time away from work * Insurance options * Tuition reimbursement * Employee assistance program * Onsite clinic * And much more! **About arenaflex:** arenaflex is a nonprofit, integrated healthcare organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through arenaflex Institute, training medical professionals across the region and conducting innovative research that improves lives around the world. **Work Environment and Company Culture:** arenaflex is committed to creating an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We value diversity and inclusion, and we're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change. **Career Growth Opportunities and Learning Benefits:** arenaflex is dedicated to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care. **Equal Opportunity Employer:** arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class. **How to Apply:** If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. **We Want to Hear From You!** arenaflex is committed to making a positive impact on the lives of our patients, and we're looking for dedicated and compassionate individuals to join our team. If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we want to hear from you! Apply for this job